Well I think that's fair enough @TheDrsDocMartens
I work for an English university and I know we aim to bend over backwards to be helpful especially for students who are first in their families to go to uni - and that attitude comes straight from our VC.
I have said to dd it's not a uni to spoon feed her, she will need to be pro active to get the most out of her time there. You can imagine how well that goes down 😂😂