But just because getting a first overall was doable doesn't mean that's what she would have done
This.
Sometimes - as hard as it is for the student to understand - sometimes, students are really simply borderline students. It's frustrating, but that is sometimes the case.
If that is her mark overall, after all the exam boards and application of university regulations, then that is her mark. It will have been looked at, as PP say upthread, in terms of previous cohorts, and overall cohort achievement.
Also, you need to understand that most university marking schemes aren't simple averages. At my place, if a student is on a borderline, then TWO tests are applied:
- a simple averaging of all module marks, appropriately weighted. For example, we weight 3rd year at twice 2nd year to emphasise 'exit velocity'
- The preponderance rule - a set proportion of individual module marks must be at the higher class mark number
This second condition is important. It means that f a student gets very high marks in one area of a degree, but ploughs other areas, their overall classification reflects that. Mathematically, averages tend towards the middle, ironing out the higher & the lower ends of a marking range. So the 'preponderance requirement' tries to balance that out, recognising a pattern of student achievement in each module, rather than the average across all modules.
So if she were at my place, your DD may well have been close in terms of the numerical average, but not eligible to be pushed up into the next classification because she didn't meet the preponderance rule ie a certain number of modules which achieved a First class mark.
I've seen students with slightly lower averages be pushed up into the next classification, because their overall average was within x% (can't remember the exact definition of 'borderline, but it's GENEROUS), and they met the preponderance requirement. I've seen students with higher overall averages held back at the borderline because of the preponderance.
Look, universities' examination regulations are generous: they are designed to maximise students' achievements as much as possible.
And like @titchy - as a dedicated educator, I find that the attitude that "students are consumers" stinks.