Jimjams I agree with your comment about humanity. I had an interesting conversation with my sister the other day where she admitted that she's thinking (reluctantly) about buying private health care. Her view has always been the same as mine but one of the things that's making her think about it is the wish for dignity should she be ill. She's just read a true story called wrong rooms (I think) about a man's fight to get care for his partner who was dying of cancer, aged 32. Apparently it was all very reminiscent of our experience with the NHS when our dad was dying. In our case, the staff were rude, drugs were lost (morphine, mind you, essential), with staff refusing to even try to find them until we got stroppy and the whole experience was very dehumanising and even more upsetting than it was always going to be.
It only improved (and we're only talking 3 weeks from diagnosis to death here) when we hand delivered a strongly worded letter to the chief exec of the nhs trust threatening all sorts of action if things didn't change. For example, prior to this we had a porter screaming at my dad that he had better get in the wheelchair NOW and so what that he hadn't brought any oxygen with the wheelchair, dad could jolly well manage without it, couldn't he? Err, no, he couldn't have actually and without oxygen he would have died before he made it to the lifts, let alone the xray room (maybe it was a tactic? would have saved money ) and this is not even taking into consideration the fact that my dad could NOT stand on his own to get into the wheelchair, let alone get a move on! We weren't even asking for extra treatment of any kind since there was none, we were asking for basic dignity and courtesy.
I really, really dread to think how it would have been without us 3 daughters there all the time, asking questions, complaining when things were really awful and generally trying to take some of the strain away from an intelligent, fully compos mentis, desperately sad, shocked, dying man. I so pity anyone having to go through this without an advocate of some kind, but one shouldn't be necessary.
I have to say that despite my years of principles on the subject I am seriously considering the same if I get a job which offers private health care. And I really never thought I'd hear myself say that. Even though good manners and treating people with dignity costs nothing these basics are often not provided in the NHS IME, presumably because staff are under such incredible pressure.
Robinw, your mum had every right to be treated imo and I'm glad she was since it was what she (and you) wanted. Sorry this turned into such a rant but I've surprised myself with these thoughts really. I am furious with successive governments for cocking up the NHS so comprehensively but I don't know what the answer is.