OK so DD has been given a laptop with wireless ocnnection. The thingy shows that it is connected to MIL's BT hub thingy but we can't get on any websites WHHHHHHHHHHY?! PLEASE HELP BEFORE IT GETS THROWN OUT OF THE FARKING WINDOW!

[MamaG]

shriieeeeeeeeeeekkkkkkkkk

snap, badger!

Yes, sorry it is LAN settings, which are under the connections.

Clicking on your connection properties is gives you configuration scripts, whích should also be identical, but are less likely to be a problem I think.

its not trying to connect via a proxy, have
checked that.

I've gone into IE but can't find the BT hub connection, only an old dial up connection?

I've tried everything suggested to no avail

any more suggestiosn?

do you th ink i need to set upa local connection thing?

if so, how do i do that?!

There may be a problem with the channel the wireless is on - some computers, especially older ones, can't get all the channels that are used nowadays.

Another possibility is that your MIL's wireless access point has an extra level of security - as well as having to enter the password, you may need to add the unique identifying number of your computer's wireless card (called a MAC address)to the WAP. We use this at the junior school I work at, as we have a secondary school full of trainee hackers right next door.
However this is not likely unless your MIL is (a)a computer geek and/or
(b) paranoid....

The problem is, she has been connecting to the internet on it before, its just today its being a twat!

Got to go now, will keep trying

thanks for all your help

HomeHubFAQ may help, but if the system has connected before, I think you need to look at what has changed.
For example, has there been a Firmware Update recently (possibly overnight). Has any software been installed on the laptop?

From what you are saying, it sounds like the system is detecting the homehub, logging in, but not allocating an IP address.

Do you get an IP address?
Click: Start, Run
Type: CMD
New window will open, back background
Type: IPCONFIG

You should see:
IP Address
Subnet Mask
Default Gateway

Each of those with luck will have some figures in them.

Type: exit
The window with the black background will close.

If there is no IP address, then log into the HomeHub as admin, and check that DHCP is enabled.

I have had this before trying to use wireless in Starbucks. Laptop was connected to the wireless connection but couldn't get on to any websites. According to the help desk it was because Norton 360 has a firewall that can't be disabled, and this firewall prevents the connection.

No idea is this is of any use at all!

Has she been connecting to internet at your MILs? or via BT?

If not Internet explorer/firefox may be trying to use the logon settings for teh other account/ISP?

Just bumping this cos I've got the same problem. It's checked to automatically detect settings so it's not that. Just did the IP thing that nannynick said and there's no number next to default gateway though.

When i first got my laptop I had to put in the number from the back of the home hub into it before it would connect me.

I read this title thinking "oh I had that"

lol have now started my own thread. comes to something when you're too lazy to start your own thread and just bump someone elses doesn't it