My mil lives alone and 200 miles from us
(thank god she lives in an over 60's complex)
She had a double hernia and one day,last October,the pain was getting worse and worse to the point she couldn't stand up
She never bothers anyone,no matter how bad she feels but did ring for an ambulance and was told they where not sending one out as 'its not that bad'
She left her house to crawl over to the doctors over the road and collapsed in the street
Thank god the manager of the complex was just leaving another house and saw her
The manager rang for an ambulance and was bloody forceful about it-they sent one out and they operated later that day
She was told off for not ringing an ambulance when the pain got worse (!!!) and was very lucky to be alive (she has a history of blood clots and other issues)
We shot down there and stayed with her for as long as we could while she recovered but we where so bloody angry-we could have lost her
We did complain but got nowhere-they just didnt care