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Mental health

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Care Coordinator has discussed me with another patient.

2 replies

CocoBlowThrow · 20/10/2022 11:01

And is now refusing to acknowledge it happened despite the fact that I have e-mails showing it has happened. I am really, really pissed off because whilst one part of it I was OK with, they've then gone on to have communications about how symptoms of my mental illness present with this other patient given her opinion and a factual account, care coordinator agreeing, and me knowing full well that what this patient has said has not happened. Crisis Team have also stated that what this patient has written is not true (they were with me during part of this).

I feel care coordinator should have replied and said she won't discuss other patients, instead she's engaged.

It is not the first time it has happened (at least the third) I don't want to be in that service because care coordinator has access to my therapy notes as well.

Where the hell do I go from this? There have been multiple issues in terms of consent and transparency but my actual therapist is really good and we work well. I am not allowed a new care coordinator as I am too complex for anyone else to manage. I raised complaints with the CEO but was talked down, another clinician up the change of command "doesn't want to get embroiled" and every other option I've tried I have been denied any response. I am also being accused of several things like having access to inside information but they won't explain what they mean by that.

It's time to leave hey?

OP posts:
caringcarer · 20/10/2022 11:16

Make a formal.complaint. Sounds like she broke Data Protection Act.

LimpBiskit · 20/10/2022 11:25

Make a formal complaint. Enlist the help of PALS. Sharing of confidential information is both a trust policy issue and a professional standards issue so dependent on the profession of your care co-ordinator, you can also complain direct to their professional body(NMC for nurses, SWE for social workers or HCPC for occupational therapists),if you don't feel you are making any progress with the Trust.

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