I’m unsure if I’m being entitled or if this is a reasonable expectation.
Last year I registered at a new GP surgery whilst I was going through a rough time with my mental health. I was pretty much immediately referred to the crisis team and it was evident to everyone that I was very unwell.
One of the receptionists took my phone number from my notes and started to contact me, told me I was paranoid when I said I thought it was a bad idea and began pressurising me for money. I lent her some money and didn’t get it all back. I told the GP in January although didn’t name the person.
The GP agreed that she would remind all staff that they couldn’t be asking patients for money.
A few weeks later I had a phone call asking for a thousand pounds for a family emergency. I went back to the GP and said it had happened again and it didn’t appear that anything happened.
I told the mental health team who decided to do a safeguarding referral and the GP immediately suspended the member of staff. She has since lost her job.
Social services are the ones who updated me to say she’s lost her job.
Do you think the GP should offer an apology to me for the way they’ve handled things, for not acting on it quicker and for the breech in my personal data? They have told me it’s been very stressful for them but it’s been far worse for me being the subject of two safeguarding referrals?