Dear all, has anyone shared my experience of Better Leisure whose customer services department could do, er, better?
I rocked up today at my down-at-heel but cherished local sports centre. Four members of staff were standing and chatting as I walked in. The only thing happening was a fitness class (six attended - not me - for reasons set out below) and a similar number in the gym. That's all.
For some reason, my prior booking on the app thing hadn't gone through. I didn't have a credit card on me, as I thought it had been pre booked. I offered to pay with my Apple Pay thing on my phone and they said that that wasn't possible, saying that I to do it online. I couldn't pay online with my Apple Pay as you have to key in all the numbers. I was anxious about being late - the teacher doesn't allow late arrivals. I asked whether I could do the class and then sort it out later. I am a regular attender of the class. They refused. One of the four members of staff cocked an eyebrow as though I was trying to pull a fast one.
So, having broken my neck to attend the class, I didn't attend.
The system doesn't allow someone to pay £3.00 as a late arrival? What about all the people who can't deal with apps and do stuff on line? Don't they get access to municipal sports centres?
What was so irksome was that there four members of staff standing around chatting. In the US, I am sure that someone would have said that it could be sorted out later.
I have in the past found Better Customer services to be slow and unwieldy.
Don't we as users of municipal sports centres deserve anything... better?
GH