Exchanging a fitbit at Argos - any tips?

[MrsRossPoldark]

I bought a fitbit Charge HR from Argos yesterday in a size=small, having measured my wrist at 15.5cm [which is apparently a small wrist]. I then struggled to get the thing out of its box so have damaged the packaging. I now need to exchange the small fitbit for a large one [which i have reserved for collection tomorrow].

However, Argos's Ts & Cs suggest I can't exchange it unless I return it unused and in its original packaging, undamaged! Given that I measured my wrist and ordered the small one as per guidelines, but it's too tight [it's on the last hole, so gets a bit too snug if I exercise] - I hope I can persuade Argos to exchange it as I anticipate an argument at the till tomorrow!

My contention is that despite measuring myself as per guidelines, the item turns out to be too small and as it took me and a large teenager an almighty struggle to haul the plastic case out of several layers of box and sticky tape seals, I couldn't try it for size until I'd got it out of the box, and couldn't get it out of the box to try it on without damaging the box.

I hope that they will see my side [I can be very persuasive and am usually quite good at standing my ground!], but has anyone else any experience of having trouble exchanging fitbits?

They exchange broken fitbits fine, but legally they cannot demand that a faulty items is returned in the correct packaging.

I think if you are essentially taking it back because you've changed your mind, you're on dodgier ground legally, but as you are actually exchanging and not after a refund, they'll probably be okay. They may just swap the actual bracelet and make you keep your destroyed box.

If they do argue, you could suggest that it's not fit for purpose, as it's smaller than the guidelines suggested? I don't think that'd stand up legally but it may work "on the spot".

Being pleasant and persuasive is probably your best tactic.

I think if you point out reasonably that the measurements aren't right, they should be fine.

I bought a Fitbit earlier in the year and they supplied 2 sizes of band, much easier given that it's just a bit of plastic. Shame they seem to have changed it.

Good news! Exchanged my small for a large fitbit, no questions asked [apart from "is there anything wrong with it?" / "no, it's just the wrong size". Now that wasn't as hard as I'd thought!

Incidentally, if you squint hard enough you'll notice a tiny arrow on the bottom of the product's box, as a 'open from here' hint, which means you can actually get into the box without damaging it!

I love my Fitbit Charge HR. Hope you love yours!