Bad press probably didn't help either:
"German regulator reportedly probing N26 over complaints about fraud and poor customer communication."
"Users allege that N26 ignored or provided substantially delayed responses to complaints of fraudulent transactions on accounts."
"Issues around staff and poor outsourced task management were also cited as problems the challenger bank will have to address."
"The revelations come weeks after a new UK General Manager was installed to help the bank further expand in the UK."
"Poor customer experiences"
"Of all the potential allegations facing N26, the suggestion that poor reporting processes have led to fraudulent activity being ignored is the most alarming."
"In one instance, a customer complained of a theft of around €80,000 which was not acknowledged or dealt with correctly by the bank."
"The only means of communication with bank staff is via chatbot or email, and this led to poor response times of several weeks."
"Other banks have also apparently criticised N26's ability to be contacted about fraud and other potential criminal activity on a bank to bank basis."
"Their UK current account launched in November 2018, but customers are currently limited in what services they can access."
"For example, overdrafts are still labelled as "coming soon" on their website, although Direct Debit and salary pay in functionality has now been added."
"N26's launch has been slow with functionality gradually added, and this may have deterred customers wanting the full banking experience they're used to."
"In a marketplace inundated with challenger banks" ...
www.choose.co.uk/news/2019/n26-digital-bank-probed-poor-customer-service/