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Ethical dilemmas

Should I complain after a nurse shared my 16-year-old's medical details?

707 replies

Midglet · 29/08/2026 10:00

My 16yr old had an incident this week that required medical intervention. They didn’t want people, even immediate family and close relatives, to know until they had underwent the operation and we respected those wishes. However a theatre nurse recognised their name and before my child was even under anaesthetic, the nurse had texted a distant relative of ours and divulged that not only was our child in for an operation , but the nature of such. The child was in theatre for four hours but within twenty mins of them being taken in the distant relative , who doesn’t have our mobile numbers, then started calling the hospital demanding details of our child’s prognosis and treatment. Thankfully we had been tipped off very quickly as the relative started contacting other family members ( who themselves weren’t aware of the situation until they themselves contacted us to see what was happening) and were able to request staff to refrain from divulging such. After several failed attempts the relative then turned up at the hospital and demanded access to our child, by which point they were out of surgery. The ward staff asked our 16 yr old ( with us present) if they would like the relative to gain access and our child immediately burst into tears with the thought …the relative is particularly difficult at the best of times and the children try to avoid all contact by their own choice . Thankfully again the staff were able to refuse the relative entry into the ward (Although our child is 16 and should have been in the adult wards a lack of beds had resulted in them being housed in the children’s ward with better security) . Anyway I am sitting stewing about the actions of this initial theatre nurse divulging private medical information to a third party . I know this is a huge breach of confidence and I hope such would be a disciplinary if I was to raise a complaint but I don’t know if I should . The nurse is a friend of the relative hence why she reached out and my family are divided as whether to take action as it will cause trouble within the wider family. Hubby thinks I should just forget it to keep the peace but I think the theatre nurse should be made aware her actions were totally unacceptable. I’ve never complained about anything before . Your thoughts would be appreciated !

OP posts:
JustAnotherWhinger · 29/08/2026 12:58

PromoPerson · 29/08/2026 12:40

On the surface this is terrible conduct and a serious breach of confidentiality. However I’d want to know - do you have safeguarding concerns open? As in has there been any referral about you/DD or your household? And was the relative a father with PR?

Its not just on the surface terrible conduct, it’s outright terrible conduct.

You shouldn’t have to have publicly known safeguarding concerns to have your privacy respected by hospital staff.

It doesn’t actually matter if the relative is a horrific person or a lovely person, that nurse had absolutely no right to tell them anything, and in fact had a professional duty not to tell them anything.

Daisymail · 29/08/2026 13:00

Muchtoomuchtodo · 29/08/2026 10:03

Absolutely complain.

This is gross misconduct and should not happen.

Absolutely this.

idontknowhowtodreamyourdreams · 29/08/2026 13:06

Wow, this is appalling. You have to report.

RaraRachael · 29/08/2026 13:06

Definitely complain. The nurse deserves to be sacked. Totally unacceptable.

britneyisfreebutnotokay · 29/08/2026 13:09

Absolutely complain. the theatre nurse was aware of the risks and should be punished.

Blondeshavemorefun · 29/08/2026 13:14

Complain and hopefully she will lose her job

unprofessional behaviour

TeaCupTinsel · 29/08/2026 13:18

I realise all the messages telling you to report will be overwhelming when you are getting resistance from your husband but, especially after what your child experienced, it's incredibly important to pass on what happened.
There are a few professions which are held firmly by trust, privacy and integrity and the NHS/health care is one of them.

The fact this nurse immediately jumped to tell someone connected to you may suggest it's not the first time she's shared confidential information. It's incredibly important all patients have their dignity and privacy. Please, please report the Nurse. You cannot disregard the privacy and dignity of patients, you just can't.

It's very important that she is held to the professional standards she agreed to!

QueenietheGreat · 29/08/2026 13:18

@Midglet
Complain and loudly too!
We all have shitty relatives who want their finger on everyone else's pulse
But her nursey friend had no right to do this
My guess is if your relative was going into hospital with something she wanted kept personal
You'd never find out in a million years

MrsRagnarLothbrok · 29/08/2026 13:19

I hope your DC is recovering well, scary time
for them and you.

The nurse needs reporting, she will know that what she did was a massive breach of confidentiality. It is one of the first and most important things you are taught as a health care professional. It is made worse by the fact it is a child, a child who specifically asked you not to tell relatives. It would be a huge failure not to report this person. I agree with others saying it’s also a safeguarding issue. If you are worried about comeback from family simply deny reporting her

good luck and hope your child recovers quickly

AgentKim · 29/08/2026 13:22

Was the relative your MIL and thats why your DH dosnt want you to complain.
I would complain and I dont know why your DH says dont.
It is disgusting behaviour from a nurse.

QuickHare · 29/08/2026 13:23

What if it was an ectopic pregnancy or termination or something else that is deeply personal? What if you and the nurse were members of the same religion and the child had gone against religious rules! You have a duty to report, to protect others.

PS5Gamer · 29/08/2026 13:23

I would report this person without a second thought!

My child and their privacy would come first. I would not give one fuck about this person being a friend of a family member.

NotTheHRPolice · 29/08/2026 13:24

Ex-NHS HR. That is 100% a sacking offence. There is absolutely no justification for those actions and it is gross misconduct.

bananaobama · 29/08/2026 13:29

Complain as this is a sackable offence

CatFairy · 29/08/2026 13:30

I am so sorry this happened. This is serious misconduct, even if the nurse had the best of intentions, and I would encourage you to file a formal complaint – not to punish, but because it is a patient safety issue.

Inappropriately accessing or sharing medical information is a hot topic at the moment and trusts should be actively clamping down on this.

For context, I work in hospitals and have treated a family member of a very close friend. (The patient did not know of the connection.) I would never mention to my friend that I ever treated this person/had come across them in hospital; even when she mentioned they had had recent admissions, I didn’t (couldn’t) do anything other than express sympathy to her for the situation/offer support as an unconnected friend would. On one level it can feel strange, but it is an absolutely fundamental rule that a patient’s confidentiality is completely paramount, no matter what, personal connections notwithstanding. In the specific case of your daughter, it is very serious as she is legally a child and this was a potential safeguarding matter.

I would hope the hospital would proactively provide training on patient confidentiality and information and data governance, and look into whether this is a wider issue.

I am sorry this happened to your daughter and hope she is now recovering well.

bananaobama · 29/08/2026 13:30

My mum is a nurse and i know she’s not even allowed to mention if she saw someone at the hospital

CatFairy · 29/08/2026 13:31

bananaobama · 29/08/2026 13:30

My mum is a nurse and i know she’s not even allowed to mention if she saw someone at the hospital

Yes, exactly this

JustMyView13 · 29/08/2026 13:31

Complain.
Your child has the right to privacy & dignity when being treated.
If it causes fall out in the family, so be it.
If I were the relative I’d have used common sense and accepted that I wasn’t on the need to know list, and would have called in a few days to let you know of the breach, send you and the family best wishes, and reassure you that the information divulged will be ‘forgotten’ from my side, and not discussed unless you chose otherwise. It’s really not that difficult to respect other people’s privacy.

HairyAries · 29/08/2026 13:35

houseofchaosandclothes · 29/08/2026 10:30

Report it and if asked deny it - it sounds like a number of staff members wil have been made aware when the relative arrived that you weren’t the one who told them, plausibly any one of them could have felt professionally obliged to report it. I absolutely think you need to, but if you’re worried about fall out it may give you plausible deniability.

That nurse clearly has no idea of the family dynamics, there could be an abusive relationship involved and when she does it next it could be life threatening. She needs to be reported.

Yes I agree. If the nurse gets sacked then there’s no reason why your wider family would be told. Not that should be a factor for you anyway… but yeah please don’t worry about that.

bananaobama · 29/08/2026 13:35

very strange behaviour of a distant relative…
demanding to know the information?
showing up at the hospital?

all very strange situation all round

Tiredandannoyed2023 · 29/08/2026 13:36

Another nurse of 30+ years here and this is appalling. The NMC Code of Contact should be ingrained in your practice so this is a breach of that and also a breach of her trust contract. Definitely complain. Nurses who cannot uphold those necessary standards should not have the privilege of continuing to practise.

CarrieOakie · 29/08/2026 13:36

That is a terrible blatant breach by this nurse - they knew they were breaking the rules, anyone who is a nurse would certainly had some training on confidentiality

In this case is has caused upset for your dc

what do you want to be the outcome of the complaint?

for example; do you want the nurse to have further training so this doesn't happen again to someone else she may know?

Ashb20040 · 29/08/2026 13:37

As a nurse you should absolutely report this. Shocking behaviour.

MyDeftDuck · 29/08/2026 13:37

Absolutely complain! She has breached her professional code of conduct and must face the consequences!

TourDeChance · 29/08/2026 13:38

Please complain. It doesn't matter if the nurse is a friend of the relative. That makes her actions even worse. Totally unprofessional.