My mum has so many medical appointments and I dread them. She wants to arrive ridiculously early even though she knows there is no need and I am trying to juggle working and using tons of annual leave for some of them. When we are in a waiting area she will complain about absolutely everything, watching other people in case they get seen before her and loudly pointing out that they arrived after her (despite me explaining numerous times, that they may have an earlier appointment etc). She will claim hospital staff are lazy with absolutely no evidence as she has always been very well looked after, if she is even five minutes late getting seen she complains to me and keeps pretending to check her watch and commenting. She shows no understanding that people may need to be seen urgently or may be very unwell (she isn't). When she gets called in and does see a Doctor, Nurse or other healthcare professional she is completely different, she will chat and smile and never complains and if they apologise for the wait she will say it doesn't matter! then staff will see how she is 'Star Patient' or similar and how amazing she is!