she wants a refund! sake!

[hollyandnoah]

I sold 8 highland dance items on Ebay.

They all sold and were paid on the same night. 3rd October.
As they were full kilts and very heavy i arranged a courier to send them. They were collected on the Monday and off they went.

So one went to Canada, one Bewrick Upon Tweed and the rest were all very close to me. 3 ladies picked up and the others were all really close. I live in Central Scotland.

Anyway getting to the point. I got an email from a lady who bought one outfit (full kilt with blouse, matching heavy socks and velvet waistcoat) Saying she wasn't happy with the kilt as it wasn't new. BUT she also bidded and was outbidded on another kilt i was selling and only bidded in the last minutes.
I didn't say it was new and listed it all honestly. Everyone else was happy and has left + feedback, and one lady who came to collect was begging me for other outfits as she had been outbidded.

So the winner im talking about lives close to me. I hadn't heard back to her sinse replying on the 9th untill today. She says the kilt was altered ( we had it made to measure) and she wants a refund. but i listed all the measurements. I told her i wasn't refunding as i listed everything honestly and that i didnt say it was new.

I am thinking.. tomorrow is the last day of The Mod week. www.mod2008falkirk.org/ It really looks to me like she has wanted it for this week only ( i could be VERY wrong) But lots of schools have been doing things and there are kids everywhere in kilts. I hadn't even heard of it but my work was full of children dressed in kilts - in the hundreds easily.

What should i do? I listed it honestly, all the measurements were exact as we had it all hand made. The kilt at a kilt makers and the socks elsewhere ( and they were £30 PER SOCK) Waistcoat was made by a dance shop. All in all it cost over £600 to have made and the seller got it for £128. There was a photo on the listing.

She paid by paypal, but i withdrew the money because it was for christmas shopping.

She bidded on another outfit too but was outbidded in the last minutes. Could she have wanted the other one more?
I have 242 posative feedbacks 100%. I always sell honestly and have never had a problem.

[MrsMagooo]

It could well be that she thought she would try her luck with you & see if you would issue a refund & the reason she hasn't opened a dispute is because she knows she hasn't got a chance at winning a dispute!!

[thunder2006]

Stick to your guns, if you listed honestly she hasn't got a leg to stand on. I bet once she realises she isn't going to get very far with you then she'll give up trying. I bet you're right and she only wanted it to borrow more than buy. Good luck!

[hollyandnoah]

Still haven't had an email, or a dispute, and no neg feedback left either. Think she maybe moved on!

[MrsMagooo]

Fingers crossed!!