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eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

Original poster

Ebay to ban sellers from leaving negative feedback

49 replies

spokette · 05/02/2008 15:54

I can understand why they are doing this. I think they should have a rating system like Amazon from 1 (poor) to 5 (excellent) and a comments section.

I think the problem is that sellers who don't like receiving negative feedback retaliate vindictively and that leads to misleading feedback.

A number of times I have paid for an item but the seller has not left feedback until I have left mine. That is very unfair because as a seller, if a buyer has paid, I always leave them feedback before they have received the goods.

OP posts:
TheBlonde · 05/02/2008 15:55

if I'm selling I don't leave fb until the buyer has left theirs, I thought that was normal?

hatrick · 05/02/2008 16:00

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lionheart · 05/02/2008 16:01

Does that mean they won't have the statistical thing which tells you how they have been rated?

ScruffyTeddy · 05/02/2008 16:17

Sellers are just as likely to get a bad deal as buyers. I left bad feedback as a seller to a buyer who had messed me around for over a month. No payment, no replies, no response to dispute. The minute and I mean LITERAlly the minute I closed the dispute she messaged me asking where her item was and gave me grief for a few weeks.

She had options to pay, three options and used none of them. I felt it was only fair to warn other sellers. I dont sell a great deal but there have been times when i've been relying on that money, however small. Its the only neg feedback ive ever left a buyer.

Nemoandthefishes · 05/02/2008 16:19

I aways wait to leave feedback as a seller until I know the person has item in hand.

Original poster
spokette · 05/02/2008 16:22

Nemo, I think that is wrong. If a buyer has paid and the funds are cleared, you should leave them feedback because they have fulfilled their part of the transaction.

OP posts:
sixlostmonkeys · 05/02/2008 16:53

a buyer has not fulfilled their part of the transaction simply by paying.
paying isn't an option anyway, but it is the start of the transaction and feedback should should be left at the end of the transaction.

the end of the transaction is when a buyer has received their item and is happy with it. By letting the seller know this ie by leaving feedback a seller can then leave feedback.

feedback should be left at the end of a transaction, NOT the beginning.

anything can happen after a buyer has paid and it is how both buyer and seller behave should anything go wrong that leads to feedback.

feedback should be left at the end of a transaction, not the beginning.

It is all this nonsense of buyers believing that sellers should leave feedback once they have paid that has lead to this stupid stupid move from ebay to prevent sellers from leaving neuts and negs. Sellers are not holding buyers to ransom they are simply waiting until the END OF THE TRANSACTION before leaving feedback.

hatrick · 05/02/2008 17:10

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sixlostmonkeys · 05/02/2008 17:12

so, if a seller makes a mistake and then rectifies it why do they deserve a neg?

SorenLorensen · 05/02/2008 17:14

But what if your buyer is genuinely deserving of bad feedback? I've only left a negative once and that was when I had a non-paying bidder - didn't respond to emails, so I filed a non-paying bidder report and when that was resolved I left her a negative feedback.

PaulaYatesbiggestFan · 05/02/2008 17:15

fantastic

recently i have stopped ebaying a seller gets my cash then waits for me to leave feedback before leaving theirs

this prevents me from DARING to leave accurate feedback

sometimes i will not leave feedback for weeks then MINUTES after i receive mine - it is wrong

hatrick · 05/02/2008 17:17

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sixlostmonkeys · 05/02/2008 17:18

you will get your feedback minutes after leaving yours because a lot of sellers use ebay's auto feedback - it is done auto, they aren't sitting there waiting to leave it

sixlostmonkeys · 05/02/2008 17:21

"Um shoddy goods and wrong items which are then returned by me in my time at my expense deserve no more than a neutral at the most imo. I ended up on all 3 occasions I was out of pocket til they refunded and ended up spending time packaging stuff and posting it and ended up with no item to show for my time or effort.
Sorry but sending a buyer the wrong item is not acceptable imo."

have you never bought an item from M&S and got home only to discover it has a fault? Did you have to travel back, at your own expense to receive a refund?
Did it make you want to tell everyone how bad M&S are? Did you ever shop there again?

robinia · 05/02/2008 17:22

As a buyer I have never left negative feedback for sellers as I don't want them to leave me negative feedback. Something had to be done to make the system more truthful.

hatrick · 05/02/2008 17:24

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katylou25 · 05/02/2008 17:24

I sell reguarly on e-bay and do not leave feedback until I know the buyer has received the item - Used to leave it straight away but have had problems with buyers withdrawing payment, etc so leave it until transaction is complete - does not have to be feedback left - a quick e-mail to say they have received item and then I'll happily leave feedback. Oh and I once left a neutral for a seller, item wasn't new like in description but for the price I paid it would do - she then responded with a really bitchy negative - my only one so can see why they are doing it in a way. Think the idea of a grading system which leaves an average is better than +ve/-ve as there can't be any immediate retaliation which a lot fo negative feedback seems to be.

robinia · 05/02/2008 17:24

Sellers could maybe report to ebay direct on bad buyers and ebay deal with it.

PaulaYatesbiggestFan · 05/02/2008 17:25

i dont agree wiith you six

with M&S you dont have some bint shrieking at you in cyber space and if you take it back you do not end up out of pocket

plus you are not afraid of telling them the goods are faulty

ConnorTraceptive · 05/02/2008 17:28

As a seller I don't leave feedback straight away, I want to give time for the item to have arrived and for the buyer to contact me if there are any problems.

sixlostmonkeys · 05/02/2008 17:30

of course you are out of pocket - you have to travel back to the shop don't you? even if you walk you have spent time.

why be afraid of telling if something is faulty? deal with it correctly and on the whole you will find they will too.
true there are exceptions - a prior reading of feedback should give you warning - that is if buyers actually left appropriate feedback in the first place and didnt hold back because they thought the seller was holding them to ransom and wanted to hold on to their own precious buyer feedback score

hatrick · 05/02/2008 17:38

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PaulaYatesbiggestFan · 05/02/2008 17:39

might actually look for what happened to me when i left neg feedback on fisher price record player......

PaulaYatesbiggestFan · 05/02/2008 17:41

WHAT A FAB EBAYER FREINDLY AND AN INSTANT PAYMENT TOO CHEERSAAAAAAAAAAA Seller:poo poo 01-Nov-07 22:51

Follow-up by poopoo (09-Nov-07 13:14):
TAKE BACK NOT A FRIENDLY EBAYER LEFT NEG F/B AFTER REFUND GIVEN AVOID !!!!!!!!!!

Reply by me (12-Dec-07 22:49):
I ended up £10 out of pocket through no fault of my own

sixlostmonkeys · 05/02/2008 18:01

did you ask them for the return postage? a good seller will pay for return postage