Ebay to ban sellers from leaving negative feedback

[spokette]

I can understand why they are doing this. I think they should have a rating system like Amazon from 1 (poor) to 5 (excellent) and a comments section.

I think the problem is that sellers who don't like receiving negative feedback retaliate vindictively and that leads to misleading feedback.

A number of times I have paid for an item but the seller has not left feedback until I have left mine. That is very unfair because as a seller, if a buyer has paid, I always leave them feedback before they have received the goods.

agree with transaction being finished before feedback.

so say I sell an item, I wait for buyer, they either give me good feedback or say they're not happy (rare). So I would try to resolve whatever the problem was. Then if they're happy with the outcome they can leave me good feedback.

Feedback imo, isnt just about a fantastic item, its about service and how you rectify a problem. Even large stores can have a problem, its how you deal with it too surely?

But surely for positive feedback there shouldn't be a problem to rectify. What is neutral feedback for then?

It all reminds me of OFSTED's 'satisfactory' - which is of course unsatisfactory.

I wouldn't recommend an ebayer who sent wrong items though

why? have you never made a mistake? never put the milk in the bin and the rubbish in the fridge?

Well yes I have monkeys - but I've never given myself positive feedback after doing so...

neutral should be the norm, and positives for those that are exceptional, however, as the feedback system didn't grow this way a positive is for any transaction that ended satisfactory either by good on receipt or by any problems being rectified

I do i congratulate myself for being human and having a sense of humour

Just before xmas i won a bid for a wii control for my son. As soon as i'd won the item i paid.
The next day i was refunded [thankfully] by the seller who ran a shop saying 'item out of stock??' when i left feedback stating 'xmas disapointment, although immediate refund' he left me neg feedback saying 'unreliable buyer?????'He then said he would only withdraw my neg feedback if I withdrew his??.
I always pride myself on immediate payment and leave good feedback so my feedback WAS 100% how do these buyers get away with this? do they want us to lie?.If we lie then surely feedback is not a true representation of your Ebay experience with the buyer/seller.

tHIS will encourage dishonest buyers to claim items were not delivered and insist on refunds

I don't really use ebay anymore because there are so many problems.

The usual is if you as a seller leave your feedback the dishonest people who are out there come back with "item not recieved" when they may have recieved it & they want a refund, because you have left them pos feedback they then will proceed to leave you negative when really they may have the item.

Only way to stop this is to send everything by recorded delivery so you can track the items!

Exactly my point DarthVador X posts with you there.

According to ebay "You should wait until the transaction is complete before leaving feedback, i.e. after the seller has received payment and the buyer has received the item."

pages.ebay.co.uk/help/feedback/questions/leaving-feedback.html

As a buyer I leave feedback when I'm happy with the item.
As a seller, I leave feedback either when the buyer tells me they are happy with the item, or they leave me feedback, whichever is first. I do this because there have been many cases where the buyer fraudulently claims they did not receive the item or that it was damaged/not as described. Just because a buyer pays promptly does not mean they are honest and deserve +ve feedback.

Banning sellers from leaving -ve or neutral feedback is ridiculous and makes a mockery of the feedback system. A better option would be to allow complete withdrawal of the retaliatory -ve feedback without it having to be mutual. Probably as a result of a "dispute" type claim.

I mistakenly listed a R1 DVD as R2. When the buyer received it and said he couldn't play it, I asked him to return it and I refunded him the amount he paid me plus his postage plus paypal fees. I would have been extremely p-ed off to have received a -ve after that.

We used to sell a lot on eBay, and had automated feedback, that would leave reciprocal positive feedback when a buyer responded.

We sometimes had 200 auctions running at once, so impossible to keep tabs of the feedback on every single one.

A lot of power sellers and high volume sellers do this.

I've been trading on ebay for seven years now as a buyer and seller, and I'm afraid I'm one of those sellers that only leaves feedback once the buyer does.
I agree with ConnorTraceptive - I like to know that they are happy with the item first so any problems can be resolved. Esp as I used to sell a lot of used goods - you never know if someone is going to "disagree" with your description or not and there are a few who would take advantage of that.
I do pride myself on being conscientious tho - in my view its not the mistake you make but how you deal with it.
So I put a note in that says "Please leave feedback if you are happy, and I will do the same for you" I think that's fair enough.

I am an ebay power seller and feel that ebay really are biting the hands that feeds them with this stupid rule, they say buyers are the backbone of ebay ummm correct me if im wrong but without sellers there would be no buyers and as a seller it is my fees (£100+ a month in my case) that have helped to make ebay its billions.

HOw the hell is this rule going to make the feedback more accurate? For fraudulent non paying buyers you cant leave feedback saying what they are. It will leave sellers open to bribery there are bad sellers and they should be punished but so should the buyers and ebay are going to prevent this from happening. It will even mean that competitors can bid not pay and leave a false negative feedback which the seller is unable to respond to.

I along with a lot of other sellers will not leave any feedback at all when this rules comes into play, because it will be worthless. At the moment you can look at both sets of feedback to guess accurately who is being dishonest and what feedback is being left in retaliation.

just to say I have a buying account with minimal feedback on it but I always email sellers if there is a problem and will leave negative feedback if my issue is not resolved.

As a seller I will do everything I can to sort out problems and my feedback shows this

it should be that feedback is left but not revealed until both parties have left feedback iyswim then there is no chance of retaliatory (sp) feedback, it is more honest and would give a far more accurate idea of what a seller/buyer is really like to deal with. As a seller I dont leve negative for idiot buyers because it affects my ratings but that way if they have taken 3 weeks to pay etc I can say that without worrying

I am toward the end of my ebay career. I can happily say after 2.5 years of it, that I hate it.
I have had a lot of problems with things I've bought, a few with things I've sold, but at the moment I am using it to sell off some of the stuff I bought, and won't be buying more - hardly at all, anyway.
I'm lucky to have a high enough feedback score not to be too fussed about it any more - I have only ever had retaliatory neutrals and one neg, which was left after I left neutral for a seller - highly deserved a negative actually but I was trying to be kind. They still negged me.
I think there needs to be a change in the system to prevent the widespread reluctance to leave honest, bad feedback. But not sure this is the answer.
I've been done over by a few buyers in my time and there are a few...

The Amazon system sounds good, a bit like the 'fine detail' element of seller fb introduced by ebay last year, where you rate postage times etc etc.

Any system is open to misuse.
I am glad to be leaving hopefully by the end of the year!

...do you think they will remove seller negs in a retrospective way? If so I shall be in luck!!!

There is very little protection as a seller on ebay as it stands, this is a further blow...but it will also change the dynamic, so people reading fb will realise it is potentially disingenuous as the buyer knows the seller cannot retaliate in kind. I hope so anyway.