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Buyer claims I have not paid the postage on his parcel...part 2.

41 replies

SlightlyMadSuperhero · 30/04/2007 19:07

Right I am in dispute with an ebayer regarding the postage payment. Basicaly he says I have not paid any postage on an item and he has had to pay it his end.

Right I have called royal mail customer services.

They cannot tell me whether a surcharge (i.e. underpayment by myself) has been applied. What they have told is this:

A postman would not attempt delivery if a surcharge for underpayment had been applied. A postman would have delivered a "fee to pay" card asking the recipient to collect the parcel from his postoffice/sorting office, after payment of surcharge. Alternatively if he doesn't collect it will be returned to me free of charge. He has collected and apparently paid the full postage on teh item.

This is the response I plan:

"Dear pillock,

Having contacted royal mail customer services, who have stated that a recorded delivery article must be paid for at point of dispatch [little white lie here]. They question whether a surcharge has been applied as a result of a weighing discrepancy, but that in this case teh postman would not have attempted delivery, he would have left a "fee to pay" card. In order for me to persue this with my local post office I need evidence that you have had what royal mail are terming a "surcharge" applied. Could you please send me a copy of the "fee to pay" card that the postman left, and your receipt for the payment. I may also need the original documents at a later date. With both of these I shall take my claim to my local post office with respect to their ability to correctly weigh parcels.

Lots of love and kisses SMS xxx"

What do you think. Does it sound as tho I am giving in? If he can provide evidence I will meet him half way. But the phone call and the information he has iven me lead me to think he is bullshitting me. I am not paying him anything w/o evidence he has paid anything.

OP posts:
SlightlyMadSuperhero · 30/04/2007 19:08

original thread

OP posts:
lulumama · 30/04/2007 19:09

how much postage is it?? worth him making a fuss about or is he purely being an arse?

Homebird8 · 30/04/2007 19:09

He expects you to have proof, it's not unreasonable to expect to see his (if he hasn't kept it then he shouldn't have quibbled as it obviously wasn't that important.)

SlightlyMadSuperhero · 30/04/2007 19:09

£5 was what he paid I think

OP posts:
SlightlyMadSuperhero · 30/04/2007 19:10

He has seen the recorded delivery slip. We havn't kept teh little white slip - as we knew from teh tracking it had been delivered.

OP posts:
lulumama · 30/04/2007 19:13

god, what a fuss for £5, thought maybe £30

SlightlyMadSuperhero · 30/04/2007 19:14

Not sure if you saw the other thread. He was actually getting arsey b'cos he assumed he could collect and couldn't

OP posts:
lulumama · 30/04/2007 20:08

i seeeee !

he;s still an arse !

munz · 30/04/2007 20:12

sounds fair to me - did you keep your reciept to prove you've paid postage your end?/SIL did?

SlightlyMadSuperhero · 30/04/2007 20:31

SIL does not have the little white receipt which actually details the amount paid. They are currently searcihng thru recycling bin

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Furball · 30/04/2007 20:40

How did you get a recorded delivery slip if you hadn't paid? and surely the stamp on the parcel was one printed by the post office, so therefore - does the post office weigh every parcel again to check that the postage is correct? or do they assume that the ones with post office printed prices are already correct?

SlightlyMadSuperhero · 30/04/2007 21:08

Your guess is as good as mine furball

My only doubt is this:

Recorded delivery consists of 2 fees.

  1. stamps to pay 1st class postage
  2. standard recorded delivery fee (70p I think).

What if PO forgot to put the stamps on?

But then from what lady at customer services says there is no chance of postman attempting to deliver an underpaid item. So why, did the postman attempt to deliver the parcel (according to track and trace and the wanker at the other end)?

OP posts:
SlightlyMadSuperhero · 30/04/2007 21:10

I have to say that as yet I have yet to see evidence that he has actually paid anything, and until I do I am very sceptical with regards to thw fact he has had to pay anything.

What do you think of my reply?

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sixlostmonkeys · 30/04/2007 21:18

It's a very good reply.

I'm wondering tho - could you somehow ask him for copies of all cards and receipts first.
If he doesn't know about such things as fee to pay cards for example he may just slip up big time.
I'm a believer in never arming the enemy with the facts - and always keeping cards up my sleeve

SlightlyMadSuperhero · 30/04/2007 21:21

So I ask for all document he has first...then when he says this is all I've got I say but what about the "fee to pay card" ....he says I never had one... I say GOTCHA...like it.

I was hoping that the story below would giv me an 'excuse' to ask for documents, rather than accusing him outright of lying and asking him for evidence IYSWIM.

OP posts:
LIZS · 30/04/2007 21:22

If he had a Fee to Pay card they PO would probably have kept it when he claimed the parcel so he may no longer have it as proof (assuming he ever did).

I had this last week with an oversized letter and they did attempt to deliver but I was out hence the card being put through the door. Not sure if I would have been given a card had I'd been in. When I went to collect the item from the sorting office they kept the card when I paid. I could have also returned the card with stamps to the value of the underpayment and had it redelivered, presumably without the card being returned. I paid £1.16 , 16p was the discrepancy in the postage , £1 the surcharge for ?

SlightlyMadSuperhero · 30/04/2007 21:26

I know there is a £1 admin charge.

Maybe I shouldn't ask for hte "fee to pay" card as it may look as if I don't know what I am talking about.

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sixlostmonkeys · 30/04/2007 21:33

it's me that looks like she doesn't know what she's talking about

i know what i want to say but I'm soooo bloomin tired.

the way you worded the message was great - I'm just trying to think of a way to put all the responsibilty on him now in a way that states you know all the facts and now it is a matter of procedure which can't go ahead until he sends you copies of all documents.

If he doesn't actually have the receipts etc then he's stuffed.

I've tried in the past to communicate as tho I'm some official office typie person i use the word we instead of I and end the communication with lines such as ' Once again we thank you for your custom and we look forward to your earliest reply'

SlightlyMadSuperhero · 30/04/2007 21:42

OK - how about something like this.

Dear Mr waner, bullshitter, prat

I have been in contact with Royal Mail customer services regarding this matter. It would be helpful to me if you could send copies of all of the documentation regarding the fees and nature of the fees you have incurred (i.e. breakdown of charges/admin fees etc...). Copies by e-mail should be sufficient in the first instance, but I may need the originals in due course, so could you please retain them for the time being. They have also asked that you retain any packaging if possible [that way I can check for tampering of stamps etc.]. With copies of the documents I can persue the issue of an underpayment and the causes of this with my local post office. I would like to appologise once again for this inconvenience, and hope we can find a resolution quickly.

Thanks,

SMS xxx.

OP posts:
sixlostmonkeys · 01/05/2007 09:29

That's great!

sorry i rambled last night (must.get.more.sleep.)

Surfermum · 01/05/2007 09:40

I've had a couple of things recently without the correct postage on them. Both times I've had a card through the letterbox and I've had to go to the post office and pay the difference then get the item.

They do take the card from you, but on the letters there's been a sticker that says "We could not deliver because" and insufficient postage is one of the options.

If this did happen to him, even if he didn't have the card, he would have the wrapping and would be able to send it to you. And if I were in his shoes and trying to prove that you hadn't put enough postage on it I would be keeping all the evidence I could to show the seller. If he can't provide you with anything I reckon he's either a muppet or is lying through his teeth.

SensibleMissSuperhero · 01/05/2007 21:33

Surfer - were any of them recorded delivery?

SensibleMissSuperhero · 01/05/2007 23:17

OK - I have a copy of a reciept for £3.62 postage...franked on Saturday

How can I prove it was for this parcel?

TBH - there should be a £1 admin charge which makes my postage £2.62. I think that is too cheap for my item but I cannot prove it...

Any ideas?

Surfermum · 02/05/2007 10:03

They weren't recorded delivery, but I would have thought the process would be the same. Having said that, like others, I don't see how it could have been posted recorded delivery without you paying the correct amount.

Also, when you send recorded delivery don't they stick something on the package and then give you a little receipt thing too - not one with the cost on but the address of the recipient? I would have thought having a receipt for the amount paid plus the recorded delivery slip would be proof enough. If I were you I'd be putting the ball in his court to show some proof that he was asked to pay more - if he was, he should be able to provide it no problem.

SorryMegaSorry · 02/05/2007 18:00

I have the recorded delivery slip but not the payment receipt.

He has provided a receipt for £3.62 - but with no indication what the 'product' was that he brought with this. For all I know this could be postage on a parcel he sent to someone else.

Does anyone know off-hand what colour the 'fee to pay' stickers are (so I can ask him for a copy of the 'pink with purple spots' sticker)?

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