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Original poster

Is it ever ok to just tell a buyer to sod off?

26 replies

Germgirl · 08/04/2014 00:30

Maybe in a slightly more polite way.
I sold a few clothes on eBay, the auctions ended yesterday & as people paid, I packed up their parcels & put them in a bag to go to the PO this morning.
Later on, DH did a few parcels for me.
So, I've just discovered that one lady bought 2 items. I'd usually refund the postage on the second item & pack them together but because she paid at different times when the auctions finished & DH did one parcel while I i did the other, I didn't realise she'd bought 2.
She's been hassling me all day. Telling me I should have 'known' she'd bought 2 things, insisting I refund postage, threatening bad feedback etc etc.
I've refunded half the postage on the second item but that's not good enough. I'm a disgrace to eBay, blah blah blah.
Can I tell her to piss off? I don't really care about one bad feedback & I will block her but can I tell her she's a dickhead first?

OP posts:
PigletJohn · 08/04/2014 00:47

you could tell her that if she isn't satisfied, she can return her purchase for a refund.

Did your listing state that there would be a postage discount for multiple items?

Original poster
Germgirl · 08/04/2014 00:58

No. I didn't offer a postage refund but I usually refund if people ask or I see that they've bought 2 or more things.
I've told her she can send the items back, at her expense, but she doesn't want to. She just wants to rant I think.
I've said that I'm not really sure what else she wants me to do. She won't suggest a solution, just keeps saying I'm a disgrace, that she'll report me to eBay etc. I've told her to go ahead & report!
All this over £15 quids worth of clothes!

OP posts:
Vajazzler · 08/04/2014 01:12

Have you aver them already?

Vajazzler · 08/04/2014 01:12

Aver? That should say sent!

PigletJohn · 08/04/2014 01:13

If the listing did not offer a postage discount, then she has got what she bid for.

Original poster
Germgirl · 08/04/2014 01:14

Yes. Sent them first thing this morning. I had about 30 items to send so I just handed the bags to the man in the PO (who wasnt happy Smile). So another chance for me to realise that there were 2 parcels to the same person was lost. Although I wouldn't have done anything about it at that point anyway.

OP posts:
Original poster
Germgirl · 08/04/2014 01:15

That's what I thought Piglet. I am usually nice & refund postage even though I don't say that I do. She's being an arse isn't she?

OP posts:
Vajazzler · 08/04/2014 01:27

If she knew she was bidding on another item why did she bother paying the first one? If I'm bidding on multiple items from one seller I always wait for a combined invoice. Tell her she got what she paid for. 2 seperate items lol!

Original poster
Germgirl · 08/04/2014 01:37

My thoughts exactly Vaj. Why pay for one & then the other 3 hours later. Clearly a weirdo.
I did explain in my first message that I had sent them separately because she'd paid separately.
I think it's time to tell her to bugger off.

OP posts:
Vajazzler · 08/04/2014 06:29

Do it!

Ebayaholic · 08/04/2014 06:50

Dear buyer. As you made two separate payments and therefore have 2 PayPal reference numbers, eBay recommends that a seller sends the items separately. Please be advised that I will consider any further contact from you as harassment unless it is formal contact via the eBay resolution centre.

Original poster
Germgirl · 08/04/2014 06:52

Have. Was slightly more polite. Just reiterated that I'd already done more than I was obliged to & I wasn't going to argue pointlessly any more. Told her to never bid on my items again.
She won't be able to anyway as I've blocked her.
Very satisfying.

OP posts:
Original poster
Germgirl · 08/04/2014 06:53

Ooh EBay! That's better than mine! Too late now though.
I shall remember that for my next loon though. Thank you

OP posts:
Vajazzler · 08/04/2014 06:57

Well done for standing your ground. A greater number if buyers are bullying sellers in the hope they'll get their own way knowing sellers want to avoid bad feedback.

Original poster
Germgirl · 08/04/2014 07:06

I'm sure she'll leave neg feedback but I have 1000+ 100% pos so it's not the end of the world. Don't care Smile

OP posts:
Ebayaholic · 08/04/2014 07:09

If she negs you, check it doesn't infringe any rules as you may be able to get it removed (ie if defamatory) and don't be tempted to leave a false positive for her.

MostlyMama · 08/04/2014 07:14

She is in the wrong. I bought three things from the same seller, and paid three lots of (not wildly expensive) postage! It does cost a lot these days so unless seller does it automatically I don't even consider asking!

ChaChaDigregorio · 08/04/2014 07:15

Just give her the money back and be done with it. If you're selling that much stuff a couple of quid doesn't make much difference.

Original poster
Germgirl · 08/04/2014 07:20

ChaCha. I don't sell that much, the feedback has taken over 10 years to accrue & a lot of it is from sellers rather than buyers. If she hadn't have been so ridiculous I would probably have refunded the whole postage on one item but her accusations & over the top-ness made me dig my heels in a bit I'm afraid.

OP posts:
LavenderGreen14 · 08/04/2014 07:49

well I wouldn't have refunded her any postage - you would only do that if you sent them in the same parcel. Her ranting has succeeded hasn't it.

Original poster
Germgirl · 08/04/2014 08:54

I refunded half as a goodwill gesture. straight away, I do try to keep people happy. However, I've just had another hectoring email so she can piss off if she thinks she's getting anything else out of me.
You watch, both parcels will 'go missing' now. (I have proof of postage but paypal will rule in her favour)

OP posts:
LavenderGreen14 · 08/04/2014 08:59

yup ignore - is the only way. If she threatened neg then report her for feedback extortion.

LokiDokey · 08/04/2014 10:28

If she does leave feedback it's likely she will hit your stars, which will be more damaging long term than a single negative.
If this happens you need to physically call eBay, ask them to look at the messages she's sent you. As she has already threatened you with bad feedback then she's already committed feedback extortion so you should be able to get the neg and all the stars she's left removed on that basis.

Original poster
Germgirl · 08/04/2014 14:49

Thanks. Let's see what happens

OP posts:
Original poster
Germgirl · 12/04/2014 14:23

Well, she left neutral feedback. Twice. Saying something like 'gr8 item but very negative comms & chased for payment, never again' - I didn't chase for payment, I just messaged everyone who hadn't paid by Sunday evening (a few hours after the items ended) telling them, nicely, that I was hoping to send the items on Monday as I had a day off & that if they could pay by Monday morning it would ensure their item was sent quickly. My next day off was Friday so I didn't want people to wait. I explained all this & let people decide. As long as they pay within a week or so I don't really care.
Her feedback appeared right in the middle of several others which are all 5 stars, saying what a great eBayer I am.
I suppose I should be glad she said that the items were good.
Anyway. I've blocked her & she said 'never again!' in her feedback so hopefully our paths won't cross again Smile

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