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eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

Seller has added a 'seller charge' onto the total of the item I won.

56 replies

WeAreEternal · 01/09/2013 17:41

I bid on an item that ended last night in the early hours.
I went online this morning and found that I had won the item for £14.80 plus £5.40 postage.

I clicked pay now and went to the invoice/payment/basket page and it said:

Subtotal. £14.80
Shipping. £5.40
Seller charge £15.00
----------
Order total. £ 35.20

I don't understand what the seller charge is.
It is mentioned nowhere on the auction listing.
There is no way to remove this charge.

I have contacted the seller but not received a response yet.

Does anyone have any ideas?

OP posts:
Patilla · 04/09/2013 16:59

I'm in favour of Iris's suggestion

LilyBossom · 04/09/2013 17:50

you could report them as a non performing seller, but as you haven't actually paid then they could file a non paying bidder case against you

I would ask them to either send a correct invoice or send you a cancellation request - it is ridiculous for them to expect you to overpay and then they refund.

sarahtigh · 04/09/2013 17:54

ask them to send correct paypal invoice iyou pay

f it does not arrive you can raise claim via paypal instead of ebay no problem

you can't claim non performing seller when not paid

ask them to contact ebay CS to get it amended

SuperiorCat · 10/09/2013 10:29

How did it get resolved in the end OP?

KnickersOnOnesHead · 10/10/2013 14:46

Did this get sorted in the end?

WeAreEternal · 15/10/2013 14:41

Not really, The seller continued to request that I pay the full price and then let them refund the 'charge', I refused and then they stopped replying to my emails, Eventually I got annoyed and worried about a non payer strike so I contacted ebay, they said is sounded like fee avoidance and would cancel the transaction.

OP posts:
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