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eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

Original poster

Returned an item that didn't fit, and seller is saying...

26 replies

CocktailQueen · 10/12/2012 16:45

that the dress is stained, has marks on the hem, smells of perfume and the ties have been tied Xmas Hmm. Well, I tried it on for one minute and that was all. I certainly didn't eat anything in it!! She's saying she's not trying to get out of refunding me - but it sounds like she is!! Why do people DO this???????

OP posts:
lljkk · 10/12/2012 16:48

I dunno, we had the other side of this problem, a dress returned & seller convinced it had been tried on and damaged in the process.

Original poster
CocktailQueen · 10/12/2012 18:40

Gah - she's got back to me now to say there are short white hairs on the dress. We have no pets. Xmas Hmm

OP posts:
trueblood1fan · 10/12/2012 18:49

jeez - ebay is not a try before you buy shop! yabu returning the dress just because it doesnt fit, you shouldve ebayed it yourself. although hate to admitit but ebay will side with you but buyers like you really piss me off.

fergoose · 10/12/2012 18:50

could she have mistaken you for another buyer - it does sound v odd. Did you return it with a signature?

Snusmumriken · 10/12/2012 18:52

I agree with trueblood- shop on the high street if you would like to return an item because it does not fit.

Original poster
CocktailQueen · 11/12/2012 00:18

Oy, trueblood - her website said she is happy to accept returns!!! And I just tried the dress on then packed it up to return it. SHE is lying about it, not me,. Thank you.

OP posts:
fergoose · 11/12/2012 08:34

and did you return recorded?

SparkleSoiree · 11/12/2012 08:39

If the ebay ad stated the seller was happy to accept returns then she is right to use that option.

However if Ive bought something off of ebay and it doesn't fit or whatever I usually put it back on ebay rather than return, much less hassle and quicker usually too.

Original poster
CocktailQueen · 11/12/2012 08:53

Yes, I returned recorded, with my addy on it, Fergoose.

I figured it'd be easier to return than to re-ebay, esp as the seller said she was happy to accept returns!! She is a clothing SHOP, not a private seller, so in that sense quite like a High St shop. Anyway, should I open it as a case in ebay resolution or wait to see what the seller says??

OP posts:
fergoose · 11/12/2012 09:02

i would ask her for your refund, and if she refuses you can open not as described dispute saying item didn't fit an ebay will refund you. Just give ebay the tracking number.

Original poster
CocktailQueen · 11/12/2012 09:10

Can you do that? That's not fair on the seller, surely?

OP posts:
fergoose · 11/12/2012 09:36

If it didn't fit it was not as described - or that is what I understood from your op?

Original poster
CocktailQueen · 11/12/2012 09:52

No - it just didn't fit. Nothing wrong with description. Seller has sent messages today with pics of the dress and the marks on it, and it is NOT the dress I returned to her. The material looks all wrong, much more woolly, and the marks cannot have been there!! I couldn't have missed them!

Feel like I am going mad here. She swears blind she's correct. she has checked it's the dress I sent. Her feedback is mainly good. What can I do??

OP posts:
fergoose · 11/12/2012 09:56

all you can do is open a not as described dispute and give proof of return to get your refund

I don't know what else you are meant to do and I have no idea what your seller is playing at

ThePoppyAndTheIvy · 11/12/2012 10:05

If you are on eBay as a Business Seller you have to say that you accept returns (Distance Selling Regulations) or some such thing. So, the listing saying "returns accepted" does not necessarily mean that she is "happy" to do so.

I wouldn't return something I'd bought on eBay because it didn't fit either - that's not what eBay is BUT as a sometimes-Seller, if someone did want to return something for that reason I would just grin & bear it. It's pointless making up all sorts of reasons not to refund - I would just refund and forget about it.

senua · 11/12/2012 10:14

I have had bad transactions like this as both a buyer and a seller.
E-bay is a pita these days. I can't be bothered with it anymore, it's not worth the nuisance and it's too time-consuming.
It looks, from the amount of advertsing they have to do now, like lots of others are feeling the same.

Original poster
CocktailQueen · 11/12/2012 10:48

Seh is selling several other dresses the same as I bought but for less than I paid for mine, so maybe that's why she's being awkward about it. She is happy to refund buyers 'if they change their mind' and her listing says that. Anyway, she has just emailed to say that ebay has credited her for the return of the dress so as a gesture of goodwill she will refund me - not sure what that's all about but hey ho.

OP posts:
AgathaHoHoHo · 11/12/2012 11:03

You are obviously not going to get your money back in full from her, so I would just open an ebay dispute.

Original poster
CocktailQueen · 11/12/2012 11:55

Have done. Thanks all.

OP posts:
mirandabee · 11/12/2012 12:52

Was your seller saying that she got refunded by ebay for your dress?

lljkk · 11/12/2012 13:18

bizarre, twilight zone, re the marks on dress.

mirandabee · 11/12/2012 14:36

ha ha! It wasn't me Smile I was interested to hear that the seller claimed she was credited for the return of the dress. Is that something you can claim for as a business seller?

fergoose · 11/12/2012 14:42

I think the seller must have sent a cancellation request to get her fvf refunded, ebay won't have given her the money for the dress itself

Original poster
CocktailQueen · 11/12/2012 17:03

Not sure - these were her exact words - 'ebay has credited her for the return of the dress so as a gesture of goodwill she will refund me' - but she has refunded me, so hurray. Really weird about the dress. (Maybe she did get mine mixed up with someone else's...)

OP posts:
AgathaHoHoHo · 11/12/2012 17:34

She sounds like a seller to avoid. Ebay is so crap these days.