If you test positive how often do track & trace call?

Windmillsthroughthewindow · 2021-10-08T07:48:43+00:00

I’m just wondering, is it often or only now and again?

Waxonwaxoff0 · 08/10/2021 09:00

I had 4 calls in the 10 days. They rang the day after my positive result, then on day 3, day 7 and day 10.

Waxonwaxoff0 · 08/10/2021 09:01

I had only 1 call for 8yo DS though who tested positive 6 days after me. Seems quite random.

Aroundtheworldin80moves · 08/10/2021 09:02

Only after the positive result. Then got text messages reminding us of isolation dates, while still on the phone.

Only other contact was an email from the local council signposting support services.

GoodnightGrandma · 08/10/2021 09:03

Someone I work with had them ring at 10.30pm !
If they’d been ringing me at that time my phone would be off and I’d be in bed asleep.

ParkheadParadise · 08/10/2021 09:04

One call the day after my pcr results. Told me my date isolation ends and they wouldn't be calling again.

ChristmasCovid · 08/10/2021 09:31

Adults that don’t fill the link in they are sent get an initial trace call if they test positive that takes around half an hour - this is looking for details of contacts etc.
They then get isolation calls on 3 days (if you don’t answer they keep calling back on that day) these take around 5 mins

Children don’t get link to do initial tracing so parents receive 1 trace call (around 30 mins)
Children don’t get isolation calls.

International arrivals should be called every day.

Contacts that are not in the same household as the positive person get 1 trace call if they don’t complete the link online they are sent & 3 isolation calls.

If they can’t get hold of you, it is referred to your local authority to get in touch.

Or so somebody I know who works for them says, she also said that it’s unbelievable the amount of abuse that T&T are now getting anyone would think they were trying to sell double glazing or something rather than provide a Public Health Service.

middleager · 08/10/2021 09:46

All the time with DS1 last year! Numerous calls daily to me on behalf of me, my infected DS and other child. DH had his own calls daily and emails. It was ridiculously intrusive, especially when we had a sick child, were trying to wfh and home school.

This time, 2 weeks ago we got calls on Day 1, 3 and the final day. I got calls for DS2 and me as we were positive.

When my DS2 caught Covid I was also in bed ill with it (just behind him). After an horrendous night, I woke in a fever to numerous missed calls about DS from T&T. When I picked up, I told the advisor I had Covid and could barely lift my head off the pillow and was burning up. His response was to ignore that and keep on script. He said the call would take 25 mins, but I said I felt too unwell.

He was absolutely vile, showed no empathy and said if I didn't talk to him, he'd report me to the LA for not cooperating. I had to take the call while feeling like I'd been hit by a truck. I was nearly in tears and was lying in bed with sweat running down my legs and the room spinning.

Absolutely appalling. I wish I could complain about my treatment.

flower11 · 08/10/2021 09:51

4 times in 10 days . First call was 08.30 am was not impressed with that! Dh 5 times. He got his calls on same days as me usually earlier. The rang for DC once . We all tested positive on same day!

kimlo · 08/10/2021 09:53

2 cases of covid in the house at different times.

One phone call very soon after the pcr results and a text a few days later both times. But other people I know where rang every day.

tigger1001 · 08/10/2021 09:56

I get the need for the initial call to get contact info and to confirm when isolation ends. Anything else is just unnecessary and bordering on harassment. Especially if you are poorly and in bed.

And if using a mobile number, what does it prove anyway? As adults we are capable of understanding the isolation rules and dates. And if they were going to break the rules, multiple phone calls won't stop it.

All it does is put people off testing. I suspect as times goes on people will isolate if ill but won't test.

tigger1001 · 08/10/2021 09:59

@middleager

All the time with DS1 last year! Numerous calls daily to me on behalf of me, my infected DS and other child. DH had his own calls daily and emails. It was ridiculously intrusive, especially when we had a sick child, were trying to wfh and home school.

This time, 2 weeks ago we got calls on Day 1, 3 and the final day. I got calls for DS2 and me as we were positive.

When my DS2 caught Covid I was also in bed ill with it (just behind him). After an horrendous night, I woke in a fever to numerous missed calls about DS from T&T. When I picked up, I told the advisor I had Covid and could barely lift my head off the pillow and was burning up. His response was to ignore that and keep on script. He said the call would take 25 mins, but I said I felt too unwell.

He was absolutely vile, showed no empathy and said if I didn't talk to him, he'd report me to the LA for not cooperating. I had to take the call while feeling like I'd been hit by a truck. I was nearly in tears and was lying in bed with sweat running down my legs and the room spinning.

Absolutely appalling. I wish I could complain about my treatment.

That's awful. I think if I was in your situation I would have hung up and turned my phone off. Let the local authority chase it - they are hardly going to want to do a home visit to a household all testing positive.

The whole thing is just starting to stink really

Gizmo98765 · 08/10/2021 10:01

DS 17has just been contacted once the day he got his PCR result and he is out of isolation at the weekend.

icedancerlenny · 08/10/2021 10:02

I’ve had 3 calls so far. Think it was
first day, 3 and 7. Yesterday I was asleep and woke up to 3 voicemails telling me to answer. I wasn’t very impressed to be honest as I’m not very well. I guess I’ll have one last one on day 10.

LindaEllen · 08/10/2021 10:04

18yo DSS only got one phonecall, which is lucky really, as the selfish git decided he was only isolating for 3 days while he actually felt ill, then he went back to normal.

Thegreymethod · 08/10/2021 10:07

I had about 4, one the day after I was confirmed positive and couple during the 10 days and one the day before my isolation finished, they were lovely and didn't take long but every call was before 8 am which drove me a bit mad I was up coughing most nights and would have loved to be left to sleep, even on the days I didn't get a call I was so worried about missing the calls I ended up setting an alarm for 7!

middleager · 08/10/2021 10:09

tigger In my normal state I'd have said "fine, report me!" and put the 'phone down. I wasn't thinking straight and panicked about the LA threat for some reason. Absurd, I know.

I must admit I did ignore the calls on day 3 as I was so incensed by their approach on Day 1 and because I was genuinely too ill to take them.

On the final day I just gave yes, no answers as I still felt aggrieved about the Day 1 call.

takingmytimeonmyride · 08/10/2021 10:16

I had 27 voicemails over my isolation period for me and 2 of my kids who were ill. And texts, and emails. Plus calls on my 17yo DTs phones as they are under 18 so I had to talk to them on their behalf.

I spoke to them on the initial call, and filled out online forms. I'm not sure why they then felt the need to call so often, so I ignored them all. Especially as I was ill so spending most of the time sleeping.

AuditAngel · 08/10/2021 10:16

All 3DC have tested positive. So far 2 calls for DD1, day 1 after PCR (they were really patient the first time as I told them I was out and couldn’t take the call at that time) and day 4,

DS at 17 took his own call day 1 and DD2 day 1, but that was only yesterday.

tigger1001 · 08/10/2021 10:18

@middleager

tigger In my normal state I'd have said "fine, report me!" and put the 'phone down. I wasn't thinking straight and panicked about the LA threat for some reason. Absurd, I know.

I must admit I did ignore the calls on day 3 as I was so incensed by their approach on Day 1 and because I was genuinely too ill to take them.

On the final day I just gave yes, no answers as I still felt aggrieved about the Day 1 call.

It's not absurd, I can totally see why when ill to feel like that. And it's easy for me to say I wouldn't answer but it wasn't me getting the calls.

It is absurd that this is seen as a good approach from public health. It isn't doing anything for public health and certainly not keeping the general public on side.

I hope you and your family are feeling better

ChristmasCovid · 08/10/2021 10:57

Yes I totally get this point of view and thought the same.

My friend that works for T&T has called an ambulance twice in the past week after calling people on isolation calls that were struggling to breath but didn’t want to bother anyone.

They also provide advice and support information for people who are struggling financially/mentally etc.

So I guess that’s why they do it, not just to check people are staying in.

If you are ok, it takes 5 minutes of your time and all is well. If you need help it might be a lifeline especially for people that live alone.

Vallmo47 · 08/10/2021 11:05

I’m on day 4 of isolation and have just received my first call. It took about 5 minutes and I simply needed to confirm that I was isolating. I didn’t see a problem with it- I’m sure if I felt so poorly I couldn’t talk they’d understand? They’re just doing their job.

SandyStarfish · 08/10/2021 14:38

They call "so often" because you are not answering. If you answered, they'd go away. In fact people who think they are being big and clever ignoring calls, are creating more work for T&T who have to keep trying, and send texts and update the file with what time they've tried and the outcome, for every single attempt. This extra work takes time, and prevents us from getting through our queue, and may cause a back-up. Any delays to calls can mean someone could be exposing more people without knowing they are a contact. Just answer the call.

middleager · 08/10/2021 16:11

That's just not true Sandy
Last November when we got several calls and emails per person each day, we answered religiously, whatever time.

This did not stop the persistent calling.

MegaClutterSlut · 08/10/2021 17:03

I'm on day 5 and so far I've had 2 calls and several texts/emails reminding me to isolate, telling me I'll get fined etc which is annoying. I know its their job but surely if I had no intentions of isolating, I wouldn't have bothered having a pcr and getting them involved

SandyStarfish · 08/10/2021 17:13

How is a text or an email inconveniencing you at all? As someone who works for T&T, it is so much nicer to have a friendly person answer the phone, instead of a rude person.

I just don't believe those of you saying you get so many calls; you're exaggerating. That makes others have a negative attitude before they even get a call, and makes our job harder.

I try to do all household members in one call where I can - it benefits us to do it this way - because we can complete more calls and make a dent in the queue.