If you test positive how often do track & trace call?

[Windmillsthroughthewindow]

I’m just wondering, is it often or only now and again?

My work friend had them calling every day. They even called her place of work to see if she'd be in!

@SandyStarfish

How is a text or an email inconveniencing you at all? As someone who works for T&T, it is so much nicer to have a friendly person answer the phone, instead of a rude person.

I just don't believe those of you saying you get so many calls; you're exaggerating. That makes others have a negative attitude before they even get a call, and makes our job harder.

I try to do all household members in one call where I can - it benefits us to do it this way - because we can complete more calls and make a dent in the queue.

I deleted my voicemails the other day. I got a random cold call voicemail so listened to it and had 27 saved messages, each one I needed to listen to the start of before I could delete them, each one was from t&t.

No idea why, after the first phone calls where I gave all our details, they needed to repeatedly call me. I was ill, I didn't want to talk for 25 minutes multiple times for each of my ill children and myself to t&t to be told to isolate. We were isolating, we'd actually isolated from when the first of us got ill, when we didn't need to, to stop the spread.

And I asked if I could do other family members in one phone call and was told no!

I don't appreciate being called a liar.

I was called multiple times. The worst was 7.45am on a Sunday - just what you want when you are ill. The funniest was from a T&T worker who was also self isolating - we had a lovely chat.

Intrusive, persistent and phoning at 8.30 am when you can barely lift your head off the pillow.
Colleagues have reported similar.
Numerous texts, some while actually on the phone to them.

@MegaClutterSlut

I'm on day 5 and so far I've had 2 calls and several texts/emails reminding me to isolate, telling me I'll get fined etc which is annoying. I know its their job but surely if I had no intentions of isolating, I wouldn't have bothered having a pcr and getting them involved

Agree with this!

@SandyStarfish

How is a text or an email inconveniencing you at all? As someone who works for T&T, it is so much nicer to have a friendly person answer the phone, instead of a rude person.

I just don't believe those of you saying you get so many calls; you're exaggerating. That makes others have a negative attitude before they even get a call, and makes our job harder.

I try to do all household members in one call where I can - it benefits us to do it this way - because we can complete more calls and make a dent in the queue.

This response more about you than us.

Calling people liars? Perhaps this isn't the right personality type for Track & Trace if you are so distrusting/negative?

There have been countless threads on this subject. I first replied after our experience in November 2020. That's a hell of a lot of liars then.

Too bloody much.. me and kids tested positive and I used to get 3 separate calls for us all . It didn't matter that I kept explaining we were all isolating together and same household.. got to me in the end tbh and I ended up just ignoring them

Are you all in England? I'm in Scotland and when dd was positive we got 1 initial phone call and that was it!

@ToooOldForThis

Are you all in England? I'm in Scotland and when dd was positive we got 1 initial phone call and that was it!

I'm in Scotland and while we only got one phone call when my eldest tested positive, we got bombarded with texts. 7 all came through one after another and all repeated in emails too.

Made worse last week by us all getting a text telling us we had been in close contact with a positive case, which when I called them to discuss (was on my eldests 1st day back to school) they said it was a glitch in their system. They checked and we had not been pinged.

My friend has been called at least once a day. The other day was 4 times. She also had a home visit!

So. Many. Times. I got called so many times for me, DH and DCs - x2 daily for each of us. Lost my temper six days into isolation and said they had to stop ringing!!

They love to ring as much as possible it seems. Positive test result on Monday and they rang multiple times that day and the days after. I understand it is their job but is there any need to keep calling. They threatened my partner with a fine and in the end he blocked the number they ring from.

We got a call as dd's parents when she tested positive. We then got a separate call on her phone when she was a contact of one of her friends who had tested positive. We said 'No, she has her own positive result and she is isolating until this day, they said but she has been in contact with blah blah and needs to isolate until this day. We just agreed and said what about us? Are you contacting us to isolate and they said they had no record of us being contacts. So we told them we were primary contacts of dd and we were isolating until blah blah. They said ok then.

My friend had all four members of her household test positive last month had two calls per household member per day. She answered each time for the first few days but only once a day after that because she has a job and stuff to do. Random people on MN can claim they work for T&T and say that this doesn’t happen, but I know who I believe.

Well, if you don't appreciate being called a liar, then don't exaggerate for effect. "25 mins for each child". I think you are probably referring to daily checks which do not happen any more as under 18s are not required to isolate. Daily checks can be done under one call and were literally just "Helli, are you all OK? Any new symptoms to report, or any worries?". If nothing, then done. Daily check done. Not 25 mins per person at all. Adults could / can opt for SMS daily checks too.

We get such abuse on calls. People are rude. So rude. It makes my day when I get a friendly one, and we have a nice chat.

Again, I don't understand the hate for SMS and emails... first world problems. At least we have a system in place!! Maybe some T&T callers are in training and aren't getting it exactly right straight away, the same as in any job. But we have systems in place and rules to follow. One of which is, ring 3 times over the space of 24 hours, over different times of day (in case of work/ school etc). Then escalate.

Often, a school age child will test positive... the parent will get a call by a tracer to discuss contacts of the positive child. The parent will give names and numbers. The contacts will be, usually, school friends and their own household... so the parent themselves will be added to list as a contact, as well as the rest if their household. The contacts list will be picked up by advisors, who then contact said parent to advise them. Said parent often confused about receiving 2 calls. Every contact officially needs calling, including that parent. That parent can then answer for any dependents in the household. Any spouse will need to be spoken to separately... I do this in the same call if they can pass the phone over. But if they are at work, it might mean another phone call to them later on. That's it. Unless unvaccinated / single vaccinated, when you'll need daily checks. But if you opt for SMS checks, no more calls. Unless another of you tests positive. In which case, they will be contacted by a tracer, and so on.

Thank fuck, I'm retired and don't have to bother with all this constant testing shit, feel ill with covid like symptoms - isolate, no need to interact with these people.

I got one call. Lots of texts, but I was getting them for my son who also tested positive but they were easy to ignore.

Sandy if you read my post again, it's the Test & Trace caller who actually stated from their script that the call will take 25 minutes.

The call, when I had Covid and could barely lift my head off the pillow, took 19 minutes and 22 seconds, according to my phone record.

Not quite the five minutes pitched on here.

Yes, the initial call will take that long... not every single call thereafter. The daily checks are under a minute typically.

3 calls here so far! Day 6 of covid.

Only had one positive in the house and they just called the day after the positive test - no further contact

It must be random, I've heard of some who had regular calls!

I just had one call - on my last day of isolation.

Im in Wales and we didnt have a single call for any of us. Just 1 text message saying they had tried to call, but no missed calls on phone.

Got called the day after testing positive and then about every 2 days after, i was also contacted by the council who asked me similar things to the track and trace and then after finishing isolating i got called by the track and trace office of national statistics to do a 20 minute interview phone call asking everything about my isolation. I answered every call so i don't know why they contacted me so much. It was very annoying!