DH can’t book vaccine online even though he’s eligible

[SilverGlassHare]

DH is 45 but we’ve been unable to book his vaccination online as he keeps getting the same error message (see attached). We’ve repeatedly called the 119 number to report the error code as instructed and got nowhere. He hasn’t had his text/letter from the GP either and they’re not being any help. Has anyone else had this? If so, have you managed to book your vaccination?

I’m especially worried as it looks like the next group will be able to book soon and he still won’t be able to! It’s so frustrating

Have you tried phoning 119 and asking to book an appointment, rather than reporting the error code? They may be able to book him in their end.

Can you ask 119 to book him in and forget about the error code?

Is he definitely still registered with a GP? I’ve heard of people who haven’t had a GP appointment for ages being de-registered, which apparently means you can’t book a vaccination appointment.

Ring the gp and book through them instead.

Is he putting in the correct version of his name that is registered with GP eg Andrew not Andy or vice versa?

Has he been deregistered from his GP?

Has he tried using nhs number?

Any chance he has forgotten to update an address with the GP, or that they might have a misspelling of his name on record?

Yes, we tried booking via 119 and they won’t do it because of the error code. We’ve also double checked with the GP that they have all his details correct, name, DOB, address etc. And we’ve tried using his NHS number. It’s so annoying! The GP refuses to book him in over the phone.

Have you checked with GP that he’s properly registered there?

Have you got the NHS app?

It sounds like there might still be a problem with his GP data even though you have been assured that there isn't. Can you check with the NHS app that all the details are correct and then address any anomalies?

Yes, we’ve checked with the GP and they have his details correct. They read them all out to us off their system.

How can I check on the NHS app is the details are correct, please?

apps.apple.com/gb/app/nhs-app/id1388411277

Here's the apple version. You will then need to tie it up with information from your GP practice. My hunch is that it might throw up an anomaly & you can get the surgery to correct it. Hope you can get it sorted out.

Just ring your surgery. I get queries like this every day.

@RuthW we’ve called the surgery repeatedly and they can’t help. All they can tell us is that he’ll get a letter or text when it’s his turn, but we’re concerned that the same issue might cause them to miss him too. If this was your surgery, how would you deal with us, please?

I’ve downloaded the app for me and told him to download it too as he’ll need to verify his details etc apparently! Thanks @PurpleWh1teGreen. Perhaps there’s a misspelling in his name or something.

Your GP surgery sounds shit (I used to have a similarly unhelpful one).

Put it in writing to the practice manager. He's eligible but for some reason is unable to book. Would they please book him in themselves. Also try contacting the CCG to find out if they know anything about the error code or what he can do.

Unless...are you in Scotland or Wales? I think people there have to wait to be contacted with an appointment date.

It's an odd error. It seems to be suggesting either your DH needs to have a particular vaccine, or that he's had one jab but the system doesn't know which and therefore can't let him book the second jab. Or a database error.

Does your DH have any specific medical conditions that might mean he needs a different vaccine? Either way I would think your GP should be able to fix this and that 119 should be able to help, so it's hugely frustrating for you that neither are helping. He could try complaining to the CCG because they should ensure it's fixed so he can be booked somehow.

Do you know where you local hub is? Some will let you register online with them to request direct. All my local ones do.

@Mrex no, he’s fit as a flea! Nothing at all wrong with him. We’ll try the CCG, thanks.

@LyndaLaHughes I’m not sure how I even find that out! She he call the local hubs?

Ironically I’m only 42 and I’ve just managed to book mine online!

Also, depending on where you are there are some places that do walk-in bookings. He might be able to try one of those e.g. Westminster.

Unfortunately we're counties away from Westminster! I'll see if anywhere near us does that. Thanks @MRex

call your local covid hotline, they can book you in.

@lalafafa thanks, can you tell me more about local covid hotlines? I’ve never heard of these and I can’t find anything by googling?

Are your gp not offering them?
If gp is then this message would be irrelevant.
Call 119 and say it's a computer fault you want it fixed and will wait to speak to a supervisor who can contact the developers and get this error removed

Yes, but it’s taking ages for the GP to get to him. It’s annoying because he’s having to wait when he could have booked two weeks ago if there wasn’t this error. We’ve called 119 every day for a fortnight and got nowhere which them - they can’t fix the fault apparently, they can just raise an error in the system with their IT team.

Come and join us on this thread! www.mumsnet.com/Talk/coronavirus/4229167-35-39-waiting-40-42-endlessly-trying-and-42-jab-updates?msgid=106853942

Hi @SilverGlassHare! Did your DH get anywhere yet? I’ve been getting the same error message since last Tuesday. Like your DH, I’m definitely eligible and everything up to date with GP etc. I was told by 119 that it’s a glitch in the system but they can’t say if or when it can be fixed. I’ve found a few reports on Twitter and Reddit of people getting the same message, but no mentions of a resolution.