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Covid

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Original poster

Received email at 6:39pm from daughter school to self isolate

29 replies

dchange · 14/10/2020 19:46

My hubby picked up little one at 5:45pm. No mention of Covid case. At 6:30pm I receive email from school saying the nursery is closed from tomorrow. In the letter it states my child has come in close contact with someone that's confirmed Covid 19. She now has to sell isolate for 10 days. If she has no symptoms then she can return after 14days.

Totally understand why they did not mention at pick up as would have been chaos.

Need to figure out work. Wonder if nursery will refund for days closed. Also have a 5 yr old going to school. And looks like we are heading towards a 2 weeks circuit break. Interesting times.

OP posts:

TheGreatWave · 14/10/2020 19:52

They may well not have known at pick up, the test result may well have not been received until after.

Is your daughter at school or nursery?

We are currently SI as my youngest needed to have a test. Luckily I can work, semi effectively, from home.

Nobeautysleep · 14/10/2020 20:08

The probably didn’t know when you picked them up.

EasterIssland · 14/10/2020 20:10

Don’t think you’d get money back as they still
Have to pay staff

PotteringAlong · 14/10/2020 20:14

You won’t get your money back. I’m currently paying for wrap around care for a child who won’t be in for 2 weeks - they still have staff and bills to pay.

Original poster

dchange · 14/10/2020 20:16

Daughter that goes to nursery is where case is confirmed. In fairness if there is no refund I can't begrudge them as totally out of their control.

They also updated, it's not a child that has Covid. It was actually a member of staff so very plausible they did not know during pick up. Hopefully my little one and other kids isolating don't develop any symptoms.

OP posts:

Original poster

dchange · 14/10/2020 20:18

@PotteringAlong how were you able to get wrap around care? Not sure can work in my case as daughter needs to self isolate

OP posts:

Keepdistance · 14/10/2020 20:22

Just to clarify it's 14d self isolation.
10d is only for someone with confirmed covid
(Maybe you meant this but it was a little unclear)

GoldenPoppy · 14/10/2020 20:41

If they charge check that they are paying the staff.
I work for a large nursery chain, a child tested positive so the bubble had to isolate, staff were not paid for the 2 weeks, a month later a staff member tested positive, isolation again. Positive staff member received ssp, other staff unpaid.
Parents still charged full rate.

Starlightstarbright1 · 14/10/2020 20:50

As a cm one of my children got results tonight.. It was negative however , reults aren't coming through 9-5

DrivingMo · 14/10/2020 20:52

I can't stand the "they can still charge you because they still have to pay staff" argument. It makes NO sense at all - you sound stupid when you say it. If your gym closed, they still have to pay staff but you'd expect your money back. If your internet provider didn't provide you with internet for a month, they'd still have to pay staff but you certainly wouldn't pay. If you went to a restaurant and the waitress dropped your food on the floor on the way to your table, the restaurant still have to pay the staff but you definitely wouldn't pay a penny for the floor-food.
The reason why you'd still be expected to pay is because it's outside of the nursery's control and your contract will undoubtedly say you still have to pay if the nursery is closed temporarily due to circumstances outside their control. It has NOTHING to do with whether they have to pay staff or not.

fullofhope100 · 14/10/2020 20:54

@GoldenPoppy

If they charge check that they are paying the staff. I work for a large nursery chain, a child tested positive so the bubble had to isolate, staff were not paid for the 2 weeks, a month later a staff member tested positive, isolation again. Positive staff member received ssp, other staff unpaid. Parents still charged full rate.

Absolutely this.

Autumngoldleaf · 14/10/2020 20:55

it seems the letters are starting to come through thick and fast to isolate!

Gizmo79 · 14/10/2020 20:55

Wow- this could have been written by me almost! I had a phone call yesterday morning saying that there had been a positive case in the bubble my son was in at nursery.
So he is isolating for 2 weeks, and my husband and I have to sort out something, I’m frontline NHS so not so easy for me! Also having to sort out school drop off and pick up for my older child (too young to walk home).
Nursery have said they will charge us the 6 hr minimum charge to keep his place.... despite this sounding good in principle I was still surprised as it was the nursery that ‘put him at risk’. However , will be covered by free hours so not bothered.
However, what I am not happy about is having to use A/L etc to sort this out. Feels unfair! And it will just keep on happening- so what happens when I run out of leave? And my husband does too?

Fink · 14/10/2020 21:10

It being a member of staff rather than a child makes no difference to when they got the test results, it's entirely plausible that the results were communicated to them after pick up. My DD is self-isolating following a positive case in her bubble. She went into school at 8.45am and we were contacted at 10.20am to come and collect them. The school didn't have the results before then. Obviously they knew that someone was off with symptoms but not the results of the test.

Fink · 14/10/2020 21:12

@Keepdistance

Just to clarify it's 14d self isolation. 10d is only for someone with confirmed covid (Maybe you meant this but it was a little unclear)

It's 14 days from when they last had contact with the infected person. So the person get symptoms, goes home and self-isolates, gets tested, test results come through. 10 days left of the 14.

iolaus · 14/10/2020 21:24

@Gizmo79

Wow- this could have been written by me almost! I had a phone call yesterday morning saying that there had been a positive case in the bubble my son was in at nursery. So he is isolating for 2 weeks, and my husband and I have to sort out something, I’m frontline NHS so not so easy for me! Also having to sort out school drop off and pick up for my older child (too young to walk home). Nursery have said they will charge us the 6 hr minimum charge to keep his place.... despite this sounding good in principle I was still surprised as it was the nursery that ‘put him at risk’. However , will be covered by free hours so not bothered. However, what I am not happy about is having to use A/L etc to sort this out. Feels unfair! And it will just keep on happening- so what happens when I run out of leave? And my husband does too?

Check with HR - I'm also NHS and we have been told if you need childcare because your child has to self isolate due to COVID you can have max of 11 days in a year off (manager was saying use leave so check with HR)

listsandbudgets · 14/10/2020 21:43

I doubt you'll get a refund.

DD self isolating since yesterday morning when we got a text message at 7.30sm saying someone in her year had tested positive so please don't come in... she thought she'd get time off and have a nice relaxed day but online lessons started at 8.45am as usual I was quite impressed school got them going so quickly to be honest.

FoxyLo · 14/10/2020 22:00

Literally just happened to me a few days ago. I did no of the suspected cases, the nursery shut for deep clean and to wait for results. Had a call last night that DD is a close contact, need to self isolate for 14 days (from last contact with positive case, the day they were sent home with symptoms). We are not being charged for the days they shut to clean and the rest of self isolation. The nursery has been great and didn't charge parents over lockdown either.

FoxyLo · 14/10/2020 22:04

@iolaus I'm also NHS and currently using annual leave for childcare who is isolating. I'll be phoning HR tomorrow to check. My manager says I can't take unpaid leave until my A/L has ran out.

Fink · 14/10/2020 22:08

@listsandbudgets

I doubt you'll get a refund.

My DD was also mightily peeved to not get the rest of the day off when she arrived home by midday. They had set afternoon lessons online! They have kept up a strict schedule of Zoom meetings and work being submitted three times a day. It's a mixture of good that they're making the effort and blooming exhausting to keep up with. I'm supposed to be WFH and have got nothing done.

wintertime6 · 14/10/2020 22:14

My child is just coming to the end of 14 days of isolation for the same reason, two members of staff with positive tests. Our nursery hasn't charged for the days we haven't been able to use. I know this will most likely come to most of us who have kids but it really has been a pain. I've had to take some time off work (we're not allowed to work from home and care for a child at the same time) and I've had to call in favours to get my other child dropped off and picked up from school as my isolating child wasn't allowed to leave the house and so I had to stay at home with him. I'm fully expecting it to happen again, with one or other child, but I couldn't cope if it happens again soon.

Cloudybean · 14/10/2020 22:40

They might not have known earlier, most places have been messaging parents as soon as they find out, even if it's the middle of the day and you have to go and collect them. So I wouldn't assume they purposefully withheld the info until now. In terms of payment, did you sign anything for covid? As they cannot open and provide the service you shouldn't have to pay, but so many nurseries are on their arse who knows, check your paperwork. Our childminder had to isolate the week before last and last week, contractually we didn't have to pay, but we paid half as we felt that was fair.

Heyahun · 14/10/2020 22:58

I’d keep paying anyway - I love the nursery and the staff would definitely get paid as they are a lovely place treated fairly - they are paying staff who have to isolate even though it costs money as they have to replace them for the isolation time.

If parents don’t continue to pay then it’s just stops the staff being paid and the possibility of the nursery going busy more likely.

So would hope most would pay anyway.

ZaphodBeeblerox · 14/10/2020 23:43

Sorry for the chaos.
Our entire household (DH, toddler DD and I) have covid. We tested DH first so she was anyway off school. But we got her privately tested on Friday, and emailed the school the positive result on Saturday. They don’t check their emails until 9 am on Monday, so all the kids in her class came in, and then parents got a call at 10.30 to come pick them up. Quite frustrating when they knew there was a potential exposure.
I understand schools are dealing with all new territory. And I imagine this scenario will be repeated in the winter if and when others catch it. Just strange times we live in.

Lemons1571 · 15/10/2020 07:22

This all sounds awful. Annual leave doesn’t stretch far with a two week isolation - people will have ran out by the time we get to November. In the very year when people need at least a couple of days of actual proper annual leave. Repeated isolations and we all have no chance.

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