Gosh, the apologists are here.
Diana it wasn't me who started the other thread, but I did enjoy it. Being kind is important, but it shouldn't get in the way of calling out incompetency and poor leadership which do, in a role like his, have a direct impact on the lives of those affected by his decisions. Was he 'kind' to the woman who is working two roles - as an mp and a dr and who has had first hand experience of the impact of the shortages and PPE and lack of testing he has presided over? No he was downright rude and patronising.
To be honest, his triumphalism over 'meeting' his target on Saturday re testing, when he was more or less punching the air, though said target has not been met since and it is now obvious that they tweaked things to make ensure the target was met on the day itself even if it fell back on subsequent days, was utterly nauseating and not befitting the situation at all. If, and it's big if as far as I'm concerned, her speech was too emotive and inappropriate for the setting, the same can absolutely be said for his and his repulsive boss's demeanor at the briefings, when they seem to expect congratulations for 'straining every sinew' and 'working day and night, night and day,' despite the fact that it is becoming increasingly clear that awful mistakes have been made that have worsened what would always have been a grave situation, meaning that Britain looks likely to have a worse outcome to this than many, or even all, comparable countries.
I think this excellent piece by John Crace is about the kindest perspective on Hancock's performance that's possible at this point:
www.theguardian.com/politics/2020/may/05/matt-hancocks-career-continues-to-win-the-battle-with-his-conscience