OP, I am an Executive Assistant with an NHS care provider.
As you will probably know, all NHS organisations are now mobilising their emergency planning teams/control centres/command centres etc. I am supporting our operational team with this work. Our work has completely changed over the last two weeks, and most of our 'business as usual', meetings etc have been stood down. We are only doing things that are related to patient safety and governance.
The operational team are not working from home, that would not be possible. They wouldn't be able to access the NHS systems that are needed for one thing. Sometimes a group of people need to be together to get things done quickly. Decisions have to be made in an instant, and you don't get that done working at home.Think of it as being like a crime investigation, like you will have seen on TV. The pace is frenetic!
A member of the admin support is always there to facilitate requests quickly, arrange the many conference calls, webex's and lots of other things. There is a lot of demand on us PA's to get things done quickly and find solutions. I personally have to make decisions (not patient related obviously) that are higher than my grade and keep things moving along. I am coordinating recruitment of additional key workers, including medical, and I am trying to turn this round within a a really short timescale whilst also mindful that we go through the correct procedures to ensure that we keep patients safe. In addition, we try and do little things, just making a drink or popping out to get a sandwich, for those that just don't get a break.
I would say our team need their PA's more than ever at this moment, and I know that they consider me to a key worker. They are working so hard to respond to this crisis, and I am really proud to work with them.