Meet the Other Phone. Flexible and made to last.

Meet the Other Phone.
Flexible and made to last.

Buy now

Please or to access all these features

Covid

Mumsnet doesn't verify the qualifications of users. If you have medical concerns, please consult a healthcare professional.

School have put my child at increased risk and I am livid. Head will call tomorrow morning. Any advice on what to say?

106 replies

Hmpher · 17/03/2020 17:12

My son has been picked to help at reception today. This involves sending messages and collecting children for pick up.

As a part of this, he has been sent around the school to collect children who have a family member who has begun to display symptoms, so that they can go home to self isolate for fourteen days. So he has been in contact with every child in school now in self isolation.

I called school and three people tried to fob me off. They told me that they have no confirmed cases (when they haven’t been tested so cannot definitively say one way or another). They told me that they are adhering to guidelines and any of these symptoms could also be a common cold. I’m not a hysterical parent and am fully aware of that, but they are also the symptoms of a current global pandemic. They told me he hasn’t been in contact with children who are displaying symptoms at school because they are placed into isolation. I’ve since found out that he was sent to collect a child who had a continuous cough which was reported to staff but the child herself didn’t want to leave so had to be collected by him when her parent came. He was also told to collect the belongings of a girl who came to reception complaining of feeling unwell, had her temperature taken and was running a fever. She went to collect her things and staff told her not to and sent my son instead. At no point was he reminded of hand washing so he didn’t wash his hands at all. The other girl doing collections with him was displaying symptoms from the morning and told staff three times before she was collected. Upon hearing her coughing, she was told to drink water and see how she felt because she was having fun and felt ok.

Staff told me that he could have come into contact with those children anyway, during lessons and in corridors. I was aware of that when I sent him to school. I didn’t expect them to engineer a situation in which he was guaranteed to come into contact with every potential case.

I feel this a huge oversight and no thought has been given to the safety of my son. It is entirely inappropriate for a child to be sent to do this. Absolutely no common sense or basic infection control at all. I was quite offended when a staff member told me that children don’t tend to succumb to the illness or aren’t badly affected. She is not a scientist or a doctor. It is not ok for them to decide increase the risk of exposure for my child because he’ll probably be fine.

I am expecting the head to try to fob me off tomorrow and I get quite nervous during confrontation so would like to be prepared. I trusted the school to keep my son safe as they have reassured us they will to the best of their ability, whilst accepting that there will be a risk. They have now increased that risk. How would you deal with this?

OP posts:
AnotherEmma · 17/03/2020 18:11

You are not overreacting.

bubba22 · 17/03/2020 18:12

This is appalling omg

Hmpher · 17/03/2020 18:14

No, I certainly wasn’t hostile. I doubt the people I spoke to today have decision making authority about this sort of thing. I got forceful when they spoke over me and tried to fob me off. Not good at being assertive.

OP posts:
Isadora2007 · 17/03/2020 18:15

How old is he? In this current situation unless he is under 5 he should not be needing reminded to wash his hands. The rest isn’t really significant risk- he wasn’t likely to have been closer than a metre to them for prolonged time. His hand hygiene is putting him at most risk currently which you’ve quite a lot of control over/responsibility for tbh.

LoveFameTragedy · 17/03/2020 18:17

A couple of suggestions for you to make so you appear positive.

All internal doors open so reduce contact.
"Helpers" either directed to wash hands after every trip to the office and/or given their own bottle of hand sanitiser.

Schools will likely close soon anyway...

TheFairyCaravan · 17/03/2020 18:18

He shouldn't be needing to be reminded to wash his hands. Had he been in lessons today he'd have been touching desks, door handles, chairs etc that all these children could have touched and he'd still probably not have washed his hands.

GrumpyHoonMain · 17/03/2020 18:25

Report to oftsted, the governors, your local MP, and your local paper. This school needs to be named and shamed

MrsPepperpot1969 · 17/03/2020 18:28

I think you’ve got every right to be concerned. I’d also be questioning why he was being used as a school runner instead of being in class - how/when does he catch up on the class work he’s missed?

cabbageking · 17/03/2020 18:31

If he has been in the corridors, used the toilets, had his lunch, used the playground he will have mingled and passed lots of children not in his class, his peer group or friends. He is in no more risk doing this than being in school.

Pestopastamad · 17/03/2020 18:34

You're understandably feeling annoyed today about it, but quite honestly just take a minute to stop and actually think about what you want the outcome to be. Reporting to Ofsted... What will the outcome be?

If I were you I would also be annoyed, but I can imagine the head is annoyed too with the office staff. It has likely been an oversight as schools are rushing to find out information from local authorities, and put policies in place (such as those for at risk children in event of school closures), so have probably (foolishly!!) let this slip past them.

I think a strong worded letter to the head should be enough to get them to stop and think about other routines in schools that might have to stop or change. Kicking off to Ofsted is a step too far in my opinion, and I just don't see what is to be gained from it?

Also, local authority advice (until today) was to continue with school routines as usual, so chances are Ofsted or local authority would just fob you off anyway and say that it is your parental choice and the risk is there.

Please think carefully about your choice, it is unprecedented times at the the moment, imo we need to be working together rather than against each other, to create new strategies and suggestions.

1forsorrow · 17/03/2020 18:35

Does he miss a whole day of lessons by being some sort of reception assistant? I wouldn't be happy with that.

ohtheholidays · 17/03/2020 18:37

Fucking hell I'd go nuclear!

Your poor DS what the fuck where they thinking,"oh it's okay we'll send someone elses child to collect these other children that may or may not have the virus"I would never ever put someone elses child in danger of getting ill!

MrsPMT · 17/03/2020 18:40

Yes complain, schools have lots to deal with right now but what you've described is not acceptable and you shouldn't be fobbed off.

JustOneMoreStep · 17/03/2020 18:42

I suggest you remove your child from school and dont return until the pandemic is under control. My opinion is that you are being ridiculous. The ONLY thing that is wrong about what you state happened with your son is that he didnt wash his hands regularly. I note that you havent mentioned age, but realistically other than SEND needs it's your poor parenting that hasn't drummed it into him from toddlerhood to wash his hands regularly NOT the school. The very fact that you think your child is safer in a warm classroom with 20+ bodies coughing,sneezing,snotting everywhere as well as general germ shreading compared to a few minute walk (at most) with a child who might have the virus when the chances are they weren't actively coughing whilst he was with them shows how limited your understanding is of germs.

FamilyOfAliens · 17/03/2020 18:46

They keep telling us that we should send children in and are still talking about attendance figures.

Are they seriously still talking about attendance figures? To whom? Is this in the same communication as the one telling you to send the children in?

I don’t know any school, including the one I work in, who is still talking about attendance figures with parents.

Latteaday123 · 17/03/2020 18:55

You are not overreacting - it's INSANE at this time to put a child at more risk.

ScrimpshawTheSecond · 17/03/2020 18:59

If your kid is in school and there are cases there, then it's highly likely that he's been exposed to it anyway.

I appreciate this seems to potentially raise the risk, but given how contagious it is, it's hard to say whether it really will or not.

If you're worried about him being exposed then can you take him out of school?

ScrimpshawTheSecond · 17/03/2020 19:00

still talking about attendance figures

I would say that is unacceptable.

MitziK · 17/03/2020 19:01

He's twelve? I thought you were talking about a six year old when you said he couldn't comprehend the concept of washing his hands.

SomeoneElseEntirelyNow · 17/03/2020 19:03

Why was he at reception rather than in lessons?

Bluewavescrashing · 17/03/2020 19:04

OP I've been teaching at an infant school all day. We washed their hands scrupulously 8 times through the day. Instantly they were touching their faces, the desks, the door handles, everything. They truly are super spreaders. I very much doubt your DC has been placed at any greater risk today than anyone else in school.

NoProblem123 · 17/03/2020 19:12

I’d be fuming however in my experience any complaint to a school is a complete and total waste of time.
They have complaints policies coming out of their ears but will never find any complaint in your favour, and will never uphold anything.
And don’t bother going to LA because they’ll fob you off and tell you to go back to the school.

Hmpher · 17/03/2020 19:14

The primary my youngest son attends specifically raised attendance figures in their latest newsletter and told us it shows how strong and resilient our children are. I don't know why that surprises you, both schools really push attendance.

I don't think it is the same risk. None of the children he collected today were from his class. He would have had the same level of contact during break and lunch so no difference there. No children in his classes were showing symptoms or had a family member with symptoms, as far as we know. They can't protect him from unknown things but they knew about the children they sent him to. That was avoidable.

Yes, there are some SEND. Receives some extra help at school but no statement and discharged by camhs only to be told he needs to be rereferred back again. Has some issues with memory and concentration. I have drummed handwashing into him and repeated it as he went in this morning but I have no idea if he would have followed that routine because it turned out differently to what we had planned for. Part of our plan was using friends antibac gel when sinks weren't available but that wasn't possible. He is physically and mentally a young twelve. I don't think I should have to defend him really, he is a child doing as he was directed by adults. He shouldn't have to question it and it isn't something I realised I needed to consider.

A real mix of responses here though. I don't think it was an oversight as the staff I spoke to over the phone tried to justify it. I don't see any point in contacting Ofsted. And I don't know what I want to happen, I don't know what is realistic. I understand that this is a very difficult time for them and they are doing their best to still provide an education. I don't want to pile more stress on. But I'm really unhappy. I don't trust them to make sensible judgements when things don't go smoothly.

OP posts:
GrannyWeatherwaxsCat · 17/03/2020 19:14

That is appalling judgement by the school. I don't know what the official routes to complain are, but I would be using them. The school should be making their best efforts to protect children, and their behaviour suggests they either haven't thought their risk management through properly or aren't taking it seriously at all - either needs rectifying.

exLtEveDallas · 17/03/2020 19:14

He is twelve years old and was instructed to do this with no protection, not even hand washing reminders

He shouldn’t need reminding. He’s 12, not 6.

He was probably less exposed doing this duty than he would have been in class.

You are being ridiculous. Understandably because you are worried, but ridiculous all the same.