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Christmas

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i am not surprised shops are closing with so much online shopping

60 replies

Marshtit · 12/11/2024 07:29

i am totally guilty of online shopping
the thought of actual physical shopping for christmas fills me with dread
but i am not helping the small businesses

OP posts:
HighlandCowbag · 12/11/2024 08:16

I do 90% of my shopping online. Shops don't stock bigger sizes (16/18) or if they do and I want to try on, no staff on changing rooms etc.

Never any staff to help, queues at tills, queue for parking, queue to get out of the shopping centre/retail park. They only ever have a small selection of what is on websites, the rest of the retail space is taken up with rails and rails of sales tat. Then unless you give an email address for a receipt you have to keep the physical one incase you need to return.

Then there is all the chuggers. 2 towns near me struggle with homeless/drug addicts being antisocial and quite intimidating, paying for parking in a town centre, negotiating ridiculously small car parking spaces, one way systems and pay a fortune for the privilege.

I bought a new coat (for a specific sport) last night. I've been to 3 specialist shops in the last 2 months trying to buy one. Either twice the price, not got my size or only had summer stock in. It's not like winter is a surprise to anyone is it. So an online retailer got my money.

I also like to support small businesses. The nearest specialist shop near me has random opening hours, hardly any stock and you need to phone and order even basic stuff 3 or 4 days before. Might as well just go online. My time is important too!

BurglarAndSwag · 12/11/2024 08:25

I love this new concept of random parcels on doorsteps, it's much easier and quicker for me.
There's also an element of suprise (a bit like Christmas!) when opening a sackful of parcels when I get home.

User54614664 · 12/11/2024 08:27

In summer I wanted to support a small business that I've been visiting regularly for over 20 years. They sell cute stationery, toys, gift items etc. I was greatly disappointed because everything looked so grubby. Many packaging boxes were noticeably dented or pre-opened, the toys felt like they've been "touched" by so many hands and all the prices were at least 40% higher than comparable items online.

It's also completely obvious that they are ordering most of their products from China and slapping on a markup, when a normal person can access the same suppliers directly now. Ordering directly is SO much cheaper, more convenient and the products are usually higher quality. I find most of the items are newer and perfectly packaged whereas many stuff you get in shops (especially smaller ones) are grubby and have probably been opened, returned and resealed and reopened multiple times.

In the end, technology will always win. Whatever provides most benefit to the largest group of people will prevail. Retailers can moan about the "unfairness" of it but surely that is life?! Nobody owes anyone their money or time if you are getting a shittier service compared to an alternative option.

Pat888 · 12/11/2024 08:29

The problem is that Amazon profits go to Ireland and California. The Chinese made products priofits’ go to China.
Then we whinge about taxes and failing NHs -well you send all your spends abroad and none of its profitor tax comes to the uk we are basically stuffed. So don’t whinge about Gov -it’s your fault.

MrFoxandtheslippers · 12/11/2024 08:30

Nobody owes anyone their money or time if you are getting a shittier service compared to an alternative option

I agree. We are all having to manage costs, not just small businesses. Why should I be out of pocket for an item I can get cheaper and better quality online?

Why should I care about small businesses when they dont seem to care about me, the customer?

Petrine · 12/11/2024 08:33

I shop almost exclusively online except for groceries. I find shopping in store offputting. I am size 8-10 and I find those the sizes are usually out of stock… plenty of large sizes and when the sales come the rails are also filled with large sizes - the stock systems don’t work.

MrFoxandtheslippers · 12/11/2024 08:36

That said, I do shop at my local butchers because they are lovely - I get my dog's organ meat there and they are always so helpful and kind and chatty.

I will continue to go back there because their customer service is excellent. It makes a huge difference when people are nice to you and a lot of shops could learn a lesson from that.

CassandraWebb · 12/11/2024 08:38

I'm disabled, with a condition that gets worse the more activity I do.

I am so grateful for online shopping, it means I can spare my precious energy for things I love.

However, I do think there is something magical about an independent shop run by a person with a real passion for their product. Or a village shop or similar that creates a community around it.

It's a tricky dilemma

Copperoliverbear · 12/11/2024 08:39

I still use the small business as well but I do think that the cycle lanes do not help, as people driving can't just pull over if they are driving past and fancy popping in somewhere.

evilharpy · 12/11/2024 09:57

We have a lovely shopping centre nearby that was built in the late 90s/early 2000s and has been very well maintained. It's like a ghost town. The flagship store has been empty since Debenhams left and there are more units that are empty than occupied. Many have been empty since the chain closed, like Top Shop and Principles, and others were independent businesses. I assume it's being propped up by the supermarket and cinema but really can't see it going on much longer which is really sad. I still love a mooch around the shops.

BourbonsAreOverated · 12/11/2024 10:04

I love shopping in shops. Much prefer picking up touching stuff before deciding if I want it or not. Love independent shops, life must feel pretty tough for them constantly having to give reasons why people should visit them.
parking is massively cost prohibitive though. My local shopping centre want £3 for 2 hours now.

giving people a free hour of parking would go a long way to help shops. People would go in to do returns, and pick up bits whilst there. I’d imagine commercial rent would help support lost revenue. If the place is buzzing you can rent floor space for stalls etc.

Pistolpunk · 12/11/2024 15:42

I do a mix of both online and going into shops supporting both small and big business. Some things I need for my pets I cant get in store as the stuff they sell are not suitable so order from a family run business online and so forth. I like a mooch around shops just as much as curled up on the sofa browsing for things.

Branster · 12/11/2024 15:51

It really is not a nice experience going shopping in person. Parking is very expensive and why bother. Easy to buy clothes and appliances online. For bug appliances we have a local independent shop three towns away, perfect service.
Small independent shops are easy to support online or by popping in when you go for a coffee in the local area, if you want. Also in my area all the independent shops are very expensive, from pet shops to boutique clothes shops, it's more of a treat than a need when I use them.
The butcher is OK though, I don't mind the prices because the quality is very good.

I hope supermarkets will close down and we can go back to more independent traditional food stores. Who needs 15 types of digestive biscuits?

susiedaisy1912 · 12/11/2024 15:59

I loathe shopping person it's stressful, time consuming and shops often don't have what you need size or colour wise. I do as much shopping online as I can.

usernother · 12/11/2024 16:03

I'm still shopping in shops just to keep them going and keep the staff in jobs. I get public transport (although I'd much rather drive). If parking for cheaper and more available I'd buy loads of food from our market. The only things I buy online are those that are requested from online only stores.

shockeditellyou · 12/11/2024 16:06

If I can’t cycle or get the bus, I can’t be arsed. Too much traffic to drive in, and then pay a fortune to park, only for shops to not have what I want.

shockeditellyou · 12/11/2024 16:10

Branster · 12/11/2024 15:51

It really is not a nice experience going shopping in person. Parking is very expensive and why bother. Easy to buy clothes and appliances online. For bug appliances we have a local independent shop three towns away, perfect service.
Small independent shops are easy to support online or by popping in when you go for a coffee in the local area, if you want. Also in my area all the independent shops are very expensive, from pet shops to boutique clothes shops, it's more of a treat than a need when I use them.
The butcher is OK though, I don't mind the prices because the quality is very good.

I hope supermarkets will close down and we can go back to more independent traditional food stores. Who needs 15 types of digestive biscuits?

Fuck that shit. Supermarkets are generally brilliant. I can have an amazing array of competitively priced food delivered to my door, at a time of my choosing, with less than a day’s notice. Why on earth would I want to go back to crappy independent shops with less choice, higher prices and inconvenient locations?

MarkingBad · 12/11/2024 16:16

I've run an ecommerce business for over 25 years, I also contract work for other organisations when asked in ecommerce because no one pays the staff enough in this to get the people who have the experience to do it.

Ecommerce is not actually a new business structure, it is a form of marketing, we have had forms of distance selling for centuries, it is the technology that is used that is new. Like other distance selling, ecommerce is just part of retail and a small slice of the whole retail industry. For example in the UK in the last 2 years it forms under 27% of the retail industry, that includes the likes of Amazon and Waitrose as well as individual businesses like mine.

In many ways ecommerce slotted into the space niche shops had on the high street, the hobby sector looms large in this, and while some gave up their shops due to costs and rates, many just replaced their distance selling operations with ecommerce as a form of marketing and continue in their shop or office.

The death of the high street was set way before 2008 when ecommerce started to be interesting to supermarkets and John Lewis etc, prior to then we early adopters of this form of marketing were called cranks and fantasists within the industry.

The high street has ben devoid of small independants for decades, some hung on but almost all the high streets across the UK became a replica of each other as the business rates, parking costs, public transport woes and shop rents drove customers and individual small businesses away.

For me the really interesting thing that happened was there are few qualifications or skills in ecommerce/digital marketing that actually work. The larger organisations still have to get the likes of me in to upskill or write reports on their operations so they can fill in the gaps. It also meant that while big hitters like M&S are online, an individual business like mine can climb way above them in the search engine ranks simply because of our knowledge and experience. In many ways the internet has become the great leveller because it doesn't matter how much money and people they can throw at ecommerce, some little enterprise that can move quickly, work flexibly, and has enough experience to stop their niche being subsumed by these big businesses.

Cosycover · 12/11/2024 16:21

I would happily never step foot in a shop again.

RuthW · 12/11/2024 16:33

Everytime I go into a shop to buy what i've seen advertised it's not there. Online only.

snotathing · 12/11/2024 16:41

Some of the shops seem to have completely given up. I recently looked in M&S and Next for jeans in a standard 12 or 14. Neither had those sizes in stock and I was told by an assistant to order online as the shop never has stock. If they aren't bothering with their physical shops, why should we?

AndCoronets · 12/11/2024 16:42

I actually like shopping in theory, but like others here, the bricks and mortar experience is so bloody frustrating. Expensive parking, no free parking, no stock in the sizes I want, no staff to assist, queuing, shit self service checkouts - I don't even mind self service, but some of the newer checkouts are just so badly designed - M&S I'm looking at you. Rubbish opening hours. And the general public are so arsey these days.

AndCoronets · 12/11/2024 16:47

shockeditellyou · 12/11/2024 16:10

Fuck that shit. Supermarkets are generally brilliant. I can have an amazing array of competitively priced food delivered to my door, at a time of my choosing, with less than a day’s notice. Why on earth would I want to go back to crappy independent shops with less choice, higher prices and inconvenient locations?

Whilst I like the idea of lots of independent, unusual choices, I'm also just about old enough to remember growing up in a market town, my Mum struggling round small shops with me in reins, sibling in a push chair, bags of shopping, having to use the grim public loos. It was a revelation for her getting a big supermarket.

bubonic · 12/11/2024 16:49

AndCoronets · 12/11/2024 16:42

I actually like shopping in theory, but like others here, the bricks and mortar experience is so bloody frustrating. Expensive parking, no free parking, no stock in the sizes I want, no staff to assist, queuing, shit self service checkouts - I don't even mind self service, but some of the newer checkouts are just so badly designed - M&S I'm looking at you. Rubbish opening hours. And the general public are so arsey these days.

Agree. I like the idea of going to see items in person, check thickness of fabric and see colours properly etc. But they won't have it in stock anyway so what's the point?

YorkieTheRabbit · 12/11/2024 17:02

My nearest town is awful, it’s been going downhill for years. Clothes shops, Next, River Island, New Look and Primark There’s a Boots which is looking pretty dated these days House of Fraser closed down as did M&S.
Unless you want your nails doing, to place a bet, eat junk food, or see the Northface ninja’s, it’s a place to avoid.

Otherwise it’s trailing to Leeds or Meadowhall, which doesn’t entice me these days, give me the internet any day of the week.

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