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Paid childcare

Discuss everything related to paid childcare here, including childminders, nannies, nurseries and au pairs.

Nursery - Terrible Treatment

52 replies

Locomotiveracer · 21/02/2023 20:00

So DD attended her third 'settling in' session at Nursery today. When I picked her up I could tell that she had been upset straight away. She was the only child there holding her blanket and I know she only screams for her blanket if she's tripped or trapped her finger in a toy or something at home but I took it to nursery and put it in a box just as a precautionary measure.

Her eyes looked bright red so she'd definitely been crying and she didn't look 'with it'

I asked if she had been told off and the one nursery worker said "yeah at dinner time" I asked why and another nursery worker chirped in full of attitude shouting "she wouldn't sit still to eat her dinner so she had been shouted at." At this point DD looked up and looked absolutely petrified. I asked to speak to the manager and had a meeting with the manager. I felt like my concerns were listened to but not sure whether the trust has completely gone, there's just no need to traumatise a child because they wouldn't sit in a chair, she obviously didn't want any dinner!

Not sure where to go from here, whether to pull her out or put it down to one incident and give them the benefit of the doubt. I just can't believe others would also stand by and let this happen, what an absolute bully!

OP posts:
AnnaBegins · 28/02/2023 11:20

If you made a formal complaint, you could argue they breached their contract and then you'd only be liable for the sessions they attended.

NurseryNurse10 · 10/03/2023 13:52

Ive worked in nurseries where the babies were shouted at.
Your trust in them is gone, your DD is frightened so it's a no brainer that you must fine somewhere else. Sorry you had this experience x

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