agree with a lot of what leeloo says.
it all depends on circumstances leading up to this, has she dont this before??
i do have a naughty step, i think its very important for the children to understand that an action has concequences, so biting, scratching, slapping, pullin hair etc is naughty and unacceptable
some 2 year olds are very bright and do understand that causing pain to another child hurts but obviously they cant put the brakes on actions as too young.
i would have definatly removed her from the situation and sat her on the step, 10 minutes does sound a long time and in my setting its never taken that long for an apology.
i fully accept that most apologys are a matter of form(adults do this all the time) but that doesnt mean that it shouldnt be said.
you need to chat to your cm,
you need to discipline ypour daughter if she does this again with you, pulling hair isnt nice.
to the poster who commented that this was because it was the cms own child can i politly say bollocks, in my house my dcs are always being asked to make allowances for the mindees