Hi, MewsMum. It's good you found help for your breastfeeding.
I am an NCT breastfeeding counsellor, and don't know of any 'NCT method' - NCT breastfeeding counsellors do not normally teach any single way of breastfeeding and the one you describe (arm between legs???) is unknown to me, sorry. You sound as if you have had terrible help in hospital - squeezing the nipple, shoving the nipple to the nose and leaving your baby unfed all that time - dreadful.
We(NCT) don't normally use the 'breast is best' slogan and have not done for many years.
The suggestion you got on the NCT helpline sounds a little like what we might say, but again, I dont think we would talk about 'shuffling' or placing the naked baby on your stomach - we do often suggest self-attachment and placing the baby in biological nurturing positions. But if you really did get poor help like that, then do let NCT know. It is,sadly, the case that NCT breastfeeding counsellors are not numerous in London. We are all volunteers and yes, we do go on holiday, and there is no way we can cover the whole country all the time - mothers lose out, I know
NCT breastfeeding counsellors train to university diploma level and it takes about 3 years. We are assessed at all stages and in order to stay registered we undergo supervision and updating in the form of study days and workshops.
In what way was the guilt you felt induced by the NCT? It breaks my heart to think mothers might feel guilty because of something we have said or done - and I think we are unfairly blamed for breastfeeding going wrong and mothers feeling sad and angry about it. It really is not NCT's fault that you wanted to breastfeed and found it hard - how could it be? Many, many breastfeeding counsellors (myself included) have found breastfeeding massively challenging, and I would guess the majority of us did not find it easy to do. That's one of the reasons why we train!
It's certainly possible NCT could have helped you, if we had seen you. The fact that a suggestion on the phone was not clear enough, or not enough, for you, is a real shame, but as you have found, some breastfeeding challenges need face to face help and support.
But having said that - how could NCT learn from CBC?