MissChief, I think NCT is exemplary in the way its specialist workers i) train to a high standard - all SWs now have to complete a University level diploma, externally validated ii) have to undergo support and supervision in order to remain registered iii)have to do in-service training every year to remain registered iv) have to demonstrate they are in touch with their peers so they are not always working alone.
In addition there is a formal complaints procedure.
No other volunteer group does this quality control to this high level, IMO.
Not all of this has always been in place and I am sure it does not work 100 per cent perfectly everywhere even now. But when you remember NCT bfcs train voluntarily (and it takes about 3 years to train) and work (mostly) voluntarily, the quality control you ask for is pretty good.
I think the risk that some bfcs are seen as 'evangelical' rather than 'helpful' is real - but the quality control elements of the way we are organised should minimise that. I'd add that for every 'evangelical' bfc you come across, there are likely to be a far greater number of quieter 'helpful' bfcs whose voices are quieter as they simply get on with the job of being helpful With 350 NCT bfcs, there are bound to be differences in personality and ways of working, but if any of this gets in the way of being helpful, then people should complain.
You are not aware of what we already do to engage with women across all backgrounds. Many NCT bfcs are involved with supporting peer support programmes and breastfeeding groups; we are increasing our training of bfcs and tutors so they can run peer supporter courses; our breastfeeding line answers every call or message made to it now (apart from very rare tech glitches or when women leave the wrong no. which means we cannot call back ).
I can assure we are working very hard, with volunteer labour, on the coherent infrastructure of support you rightly say is needed. The other volunteer groups also do a great job.
Look how badly women are supported and how ill-informed they are by the people whose job it is to do it - the stories are posted here every day. Unnecessary supplementing, women being told to limit feeds, tongue ties being missed, poor interpretation of weight charts....and so on and on and on.
I think the very occasional evangelical breastfeeding counsellor for the voluntary sector needs to be challenged, of course I do, but when it comes to taking responsibility for the UK's low bf rates, I really think the issue is massively wider than that!