to think delivery man was being cheeky?

[LittleMissSnowShine]

This morning we had a cot and mattress delivered to the house. The delivery company were supposed to phone ahead and let us know what time it would be arriving today, but needless to say, they did not!

Anyway, the delivery men arrived at 9:15am, DH had gone to work and I was forced to answer the door in my pjs and dressing gown. I'm 31 weeks preg, have been feeling a bit wretched for the last week or so, blood pressures issues etc and MW told me I need to sleep more, stay off my feet etc or I could wind up in hospital. I've been working all week, this was my day off and I was using it to stay in bed for an extra couple of hours.

Big crime!!

But the guy was really horrible to me - looked me up and down and asked if Jeremy Kyle had started yet and really sneered. He then commented he had 3 kids himself and being pregnant wasn't a very good excuse to still be in my pyjamas at...9:15am!!! It was the way he said it, really. Very contemptuous and he was having a good letch as well. Ugh. Horrible. His sidekick looked kind of embarrassed and said something along the lines of, 'he might have 3 kids but it isn't him that had to be pregnant or stay at home to look after them' after the first guy had stalked off. I'd love to phone up the delivery company and complain about him but prob over reacting...

It's kind of long because I wanted to be thorough and not like some kind of hysterical, crazy, pyjama clad mental woman lol

But here you go anyway

Dear Sir/Madam,

This morning (Fri 18th June) I had the John Lewis Anna Drop-Side Cot and a cot mattress delivered to my home at xxxx which I had ordered from John Lewis.com. I spoke to a customer service agent from your delivery company on Tues 15th June and had arranged for delivery today. She had told me that while it was likely that the goods would be delivered in the morning, I would get a phone call giving me half an hour's notice before the goods arrived.

I never received this phone call, and the delivery men arrived at approximately 9:30am, half an hour after my husband had left for work. I am 31 weeks pregnant and I am under medical advice that due to issues arising from my pregnancy I should have as much bed rest as possible. Having worked all week, I had hoped to spend today mostly in bed to catch up on some rest. Nonetheless, had I been given half an hour's notice before the delivery arrived I would have made the effort to get up and get dressed. Since I didn't get this, however, I was still in my pyjamas when I answered the door.

One of the delivery men decided that it was his place to comment on this, asking me if they were interrupting me watching Jeremy Kyle or if it was a bit early for me to be out of bed yet. When I replied that it was my day off and, seeing as I will be having a baby in 8 weeks time, I was hoping to get some rest he contemptuously replied that he had three children himself and 'having a baby was no excuse'. No excuse for what, exactly, I am not sure since he then turned his back on me and stalked out of the house to answer his phone.

Had his tone been lighthearted or joking, I might have been able to just forget his insensitive comments, which clearly made his colleague quite uncomfortable. As his tone, however, was contemptuous, rude and completely inappropriate I feel obliged to report this matter to you. Since Northern Ireland does not have a John Lewis store as yet, the only option is for customers to order online. It is totally unacceptable for paying customers to be treated with such a lack of respect, courtesy or sensitivity in their own homes by representatives of the delivery company that John Lewis has chosen to use. I am sure the vast majority of your employees are courteous, respectful and professional and it is, of course, very damaging to your company's reputation to be represented in such a way to members of the public.

I very much hope that you can look into this matter for me as I am sue you can understand I am both angry and upset at this treatment.

Yours,

Oh good letter LittleMissSnowShine. That definitely will get the vouchers in the post.

And LOL BitOfFun!

This guy needs some serious training. He is delivering a COT, therefore it is quite possible that the recipient may be PREGNANT. Idiot.

Mind you - sounds like he's just an @rse. His poor wife.

Definitely report him. YADNBU.

What a complete twonk!
Great email by the way and the two replies you've receicved so far are the very least you should receive. Very miffed on your behalf!

That's the best letter of complaint I've read in ages. I might have to copy & paste for future use!

He is so getting it in the balls on Monday

Well done! Hope he gets a kick up the arse.

Excellent email. What a rude misogynistic vindictive little man. Obv gets off on it. Bet he was boasting in the delivery van about his insult.

Good that you complained about it cos he prob has nasty comments or rude actions for every woman that answers the door. Everybody hates their job some days but I know that in all the jobs I have had in Customer Service, if you spoke to a customer in any way but courteously - even if they were giving you dogs abuse - you would get an official warning!

Oh, and you PAID for them to deliver to you. Who gives a sh!t if you are in your PJ's ALL day EVERY day in your own home???? It's not like you walked into John Lewis in your jim jams is it? That might be a little bit

Sad little misogynistic creep,probably makes his wife's life hell while wanking to gay porn in the shed in secret.Glad you complained.What a horrible start to the day.I seem to get lovely delivery men.Our parcel force man is a sweetheart.

Brilliant letter, what a rude man... can't see what's wrong with wearing jammies any way, I love love love my jim jams and practically live in them!

that was a great letter. you did the right thing. i hope he gets a good dressing down now. and has a red face for a long while.

LMSS- i see you are in NI, i am too and i have to say, any deliveries i ever have are the worst examples of customer sevice i have ever experienced. Argos deliveries being teh worst. i wonder is it an NI thing?

Cheeky twat, phone and complain, if your in your PJ's at 5pm WTF has it got to do with him!

Hope you feel better soon x

Not read the whole thread, but you should definitely complain. Only thing is, make it very clear that you're only complaining about that 1 guy. At my work we frequently get complaints and they rarely specify who the main gripe is with (we work in pairs too), so the entire crew get hauled in and reprimanded.

Again, just to make it clear, Complain, but make it clear WHO you are complaining about.

Hope you get a great response !!

These people should be courteous to all and regdless whether you are pregnant it is not a crime to be in your PJ's at 9.15! I felt envious when I walked passed at house at 8am and saw the house holder in their pj's!!

@booyhoo - I haven't ever had anyone like this guy before! Our postman is a sweetheart and the odd time we've had Tesco stuff delivered the delivery man has always been very nice. But this guy just epitomised all the worst NI caveman stereotypes!!

I think, tbh, the reason it got under my skin so much is that I'm not usually in my pjs at home watching Jeremy Kyle but I work with a few women's groups and a lot of the women I work with are unemployed and have mental and physical health issues, and I know if someone had spoken to them like that it would genuinely really upset them and made their zero self esteem plummet that bit further and they would have just cried when he left but not said anything about it or complained. And as Paranoid1stTimer said, that guy probably does speak to loads of people like that and never gets called up on it. Well not today - never mess with a woman with swollen feet, high blood pressure and addled hormones!!

Thanks again everyone for persuading me to write an email and give off about it - really glad I did because I never do anything like that!! And I did follow up the replies with just a very brief email to say thanks, that I appreciated their response and to make it clear that only the delivery man who had actually been driving the lorry was responsible for the comments made and not his colleage. Will let you know if I hear anything further from John Lewis about it...

PS) have read some of the choice insults everyone has come up with to my sister and DH and they've been killing themselves laughing!!

'Sad little misogynistic creep,probably makes his wife's life hell while wanking to gay porn in the shed in secret.'

lol - that's one of the best

I would complain about him and tell them I expect a return phone call to confirm that he had been spoken to. The ignorant animal.

Sorry just read your last post (bit early for me yet)

Thanks to everyone who has contributed to this and has been watching out to find out the eventual results lol As well as getting two very good emails from the delivery company reps, basically assuring me this man was going to be getting the head bit off him by his FEMALE boss who is the MD of the delivery company, I also got the following response from John Lewis. Power to the people

"Dear Mrs O,

I apologise that John Lewis Direct have not offer you the level of service you would expect from us. I assure you that we expect our nominated courier companies to exhibit the same level of service we provide to our customers and I am sorry to hear this was not the case in this instance.

I was anxious to hear the difficulties you have had to endure with regards to the order being delivered and it is unacceptable that the courier company would treat you in such an impersonal manner.

Delivery constraints require us to use external agencies and unfortunately, sometimes they are unable to reflect our values. This is not in a position we like to be in and I know we risk causing disappointment when this happens.

It is clear to me that you have neither received the kind of service nor the kind of support you would expect from John Lewis Direct. I would there like to offer my reiterated apology and advise that I will be happy to credit your Visa debit card with £35.

I understand that this will do little to alleviate your disappointment, however, I am hoping it helps restore your faith with us and that you will give us a chance to provide you with the excellent service you rightly expect from us in the future.

Please let me know if this is acceptable and I will personally ensure that your credit is actioned immediately. I look forward to hearing from you soon."

You know what? £35 does make me feel a bit better he he

That's a really good result! Would love to be a fly on the wall when his boss talks to him!

Deffo complain! How bloody rude!

I complained about a sofa companies delivery driving and they weren't even delivering to me - and I got a written apology.

Do it!