to think delivery man was being cheeky?

[LittleMissSnowShine]

This morning we had a cot and mattress delivered to the house. The delivery company were supposed to phone ahead and let us know what time it would be arriving today, but needless to say, they did not!

Anyway, the delivery men arrived at 9:15am, DH had gone to work and I was forced to answer the door in my pjs and dressing gown. I'm 31 weeks preg, have been feeling a bit wretched for the last week or so, blood pressures issues etc and MW told me I need to sleep more, stay off my feet etc or I could wind up in hospital. I've been working all week, this was my day off and I was using it to stay in bed for an extra couple of hours.

Big crime!!

But the guy was really horrible to me - looked me up and down and asked if Jeremy Kyle had started yet and really sneered. He then commented he had 3 kids himself and being pregnant wasn't a very good excuse to still be in my pyjamas at...9:15am!!! It was the way he said it, really. Very contemptuous and he was having a good letch as well. Ugh. Horrible. His sidekick looked kind of embarrassed and said something along the lines of, 'he might have 3 kids but it isn't him that had to be pregnant or stay at home to look after them' after the first guy had stalked off. I'd love to phone up the delivery company and complain about him but prob over reacting...

It was a John Lewis delivery ? (Oh dear - does the fact that I'm so shocked that John Lewis's delivery people could possibly behave like this make me very middle aged and middle class??). Definitely complain, and definitely complain to JL as well as the delivery company. If I know John Lewis (and I think I've spent enough money in there to practically claim a blood relationship), then they will be very nice to you indeed .

Like Elusive I now need to add several more because it was JL delivery.

Oh, and I'm 16 weeks pregnant and about to go up for a snooze!

'a blood relationship' lol - love it!!

I'll update this with the results of my complaining in next couple of days, just in case anyone else out there is wondering whether firing off complaints about this kind of treatment actually gets you anywhere

I've reported a rude delivery man contracted to John Lewis before and got a grovelling letter of apology and a reassurance that he'd be receiving a reminder of the standards of behaviour they expect.

Certainly Nightfreight has a special 'JL' complaints team.

Complain complain complain.

Flipping heck. My blood pressure has just gone through the roof reading your post.

what an arsehole.

If I wasn't pregnant, had no children, and didn't work for a living, and had answered the door in my PJs at noon that would still be unacceptable. My life, my house, my clothing, my rules. How fucking dare he think it's alright to pass comment on the suitability of your attire and your lifestyle. I am horrified.

effing misogynistic twunt.

Please do not forget to report back when you have a response.

(I was about to head off and get back into my pjs in solidarity, but remembered the man who mows the lawn is coming).

Tortoise has very eloquently verbalised my point of view, well said m'dear.

at it being John Lewis...

I would have told him that he had no room to criticise as he clearly hadn't had time to wash & brush his teeth that morning I need a good bitch I think...

What an arse-wipe of a man. I'd complain and wish him the most horrible incurable piles while you're at it.

I think I would complain to be honest.

OP - YANBU.

Write a stonking letter of complaint and demand a gesture of goodwill. Something weird is going on with John Lewis, I think they have started outsourcing some larger deliveries to external companies.
Previously, (IME) everything over a certain size arrived in John Lewis vans with their own staff. I had a bed delivered from them recently and the drivers were absolutely lovely.

A chest freezer arrived a week later. Not John Lewis van - two curt couriers. Pushed the freezer into the garage (I know for a fact they were meant to offer to unwrap and take packaging away). They didnt. Pushed the clipboard in my direction and scarpered. Zero people skills and not what I expect when I order from JL.

I would fully expect you to be getting £50 worth of vouchers for that!

don't expect that of JL at all, and usually they do their own deliveries, rather than contracting them out. Complain to both - it does not seem at all unreasonable when delivering a cot that you might be delivering to a pregnant woman who might require the agreed notice.

I'd complain too - just imagine how his poor wife feels, seeing him every day!

Definitly complain, It will be interesting to see what comeback you get. The man was totally out of order.

Did you order the Dressing Police or a cot and mattress?? Report him but make sure they know the other one was much more professional. Rude, ignorant git

The guy was rude for no reason for a matter that is of no concern to him so what if your in your PJs whats it got to do with him?

I am glad that his colleague came to your defense

i would let it go personally, rude people everywhere, don't let it make you stressed

Definitely complain.

I get lots of deliveries and most of the delivery guys are lovely but I had one a couple of christmases ago who was so rude and aggressive he reduced me to tears.

I reported him and as the call centre staff had heard him as I was on the phone to them at the time and I received many apologies from senior managers and I suspect he did not stay working for that company for much longer.

I was going to tell you to let it go - but JOHN LEWIS??? You must tell them, we all rely on their delivery men NOT to behave like arses! I assumed it was Currys. Or Argos.

I sent the same complaint email to John Lewis, Nightfreight (who are the company John Lewis out source their home deliveries to) and Bondelivery (who are the local branch of Nightfreight). No response from John Lewis themselves as yet but, for anyone whose interested, both the local delivery company and Nightfreight replied this afternoon along the lines of:

"I can only apologise for the inappropriate behaviour of my driver and not receiving a phone call .

Please be assured that this matter will be investigated thoroughly and the appropriate action taken.

My company invests heavily in the training our employees to the highest standard, in order that we provide our customers, with a professional and pleasant delivery experience. It is very disappointing to those employees who embrace our principals that such an incident should occur.

I am grateful that you have taken the time to make me aware of my drivers behaviour ,which I would have otherwise been unaware off."

And

"clearly in this instance the person concerned has behaved in a totally inappropriate manner.

Please be assured the matter will be taken seriously and the person will be interviewed and appropriate action taken. We do many deliveries on behalf of John Lewis, and it is most unusual to receive a complaint.

My sincere apologies for the way you have been treated."

Ehmm...power to the people? I hate feeling so full of schadenfreude but I'm so pleased that horrible little man will be in for shit storm in work on Monday and he'll hopefully realise that making snide comments are not really an appropriate way to speak to anyone, whether they are in their pjs or not!!

@mistletoekisses - vouchers would be nice too. would certainly help me with some selective amnesia

i'm 31 weeks and wear my pyjamas round the house cos its the only thing comfortable now

i would have told him to shove his opinion up his arse..but i'm hot and grumpy

John Lewis? Blimey, they don't show you that in the advert- no wonder the poor woman ages so quickly.