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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to hate self-service tills in shops?

138 replies

EightiesChick · 19/05/2010 15:38

Their presence in lots of stores is increasing all the time and I really don't like it. If I wanted to work at Tesco / Boots / B&Q etc, I'd fill in an application form like everyone else! I am there as a customer and part of that is not doing the firm's work for free. It will be an excuse to cut tons of jobs any day now, if it hasn't been already.

Plus it doesn't actually seem to save any time, given that half the stuff doesn't scan easily and you have to wait for someone to come and correct the machine.

Plus the repeated recorded instructions like 'unexpected item in bagging area' drive me up the wall.

If I'm invited to use them, I refuse - though so far I have suppressed my desire to rant about it when someone says 'would you like to use the self-service till?' That's why you're getting it here.

OP posts:
ronx · 19/05/2010 15:38

YANBU

VinegarTits · 19/05/2010 15:41

i find them very easy to use and they are only ment to be used if you have a few items, saves me waiting in a queue with a line of people who have full shopping trolleys

so erm, YABU

Rockbird · 19/05/2010 15:42

I love them. No one ever goes to them so they're quicker.

OrmRenewed · 19/05/2010 15:42

DOn't have a problem with them. In fact I prefer them when I'm in a rush.

AndieWalsh · 19/05/2010 15:43

I have got used to them in supermarkets and actually prefer them if I only have a few items.

mitfordsisters · 19/05/2010 15:43

YANBU. I nearly always end up needing help to use them, you don't get the interaction with staff and I always feel frustrated and depressed by the technology.

KerryMumbles · 19/05/2010 15:44

This reply has been deleted

Message withdrawn at poster's request.

inchhighprivateeye · 19/05/2010 15:44

oh gawd yes I hate them too. Local Tesco has a combination of both types of till, I refuse to use the self-service. Let a woman behind me go first and told her I didn't like them, she looked at me like I was deranged.

Though funnily enough I hadn't thought about the aspect of doing the shop's work for them. I hate them because they are doing people out of jobs and probably contributing to the shittification of society.

PatsyStone · 19/05/2010 15:45

I think they are great, although the 'unexpected item in baggage area' does occasionally make me see red.
On the whole, YABU.

nappyaddict · 19/05/2010 15:46

They are only meant to be used if you have a basket aren't they. Saves waiting in a queue of people with jam packed trollies that will be there ages. Plus savings on staff mean they get to keep prices lower.

DuelingFanjo · 19/05/2010 15:46

I used to hate them but I realised it's not them I hate, it's the people who can't use them properly who do my head in.

potplant · 19/05/2010 15:46

YANBU - I love em.

jessiealbright · 19/05/2010 15:46

YANBU. Mind, at least I can make sure I get some recognition of my bag-for-life use with them.

PuppyMonkey · 19/05/2010 15:46

I love them too! I like to do the scanning myself and play at shops. Have always secretly fancied working on the checkout.

pagwatch · 19/05/2010 15:47

I hate them
I resent the fact that rather than staff the shops properly and provide a service, they want you to turn up, buy it yourself, pack it yourself, check it your self.
I hate the increasing removal of any form of social interaction from our everyday lives.
And I hate that this just means that they get to sack more shop staff

ShatnersBassoon · 19/05/2010 15:49

I like the idea of them, but they're always crap and take ages.

They're OK as long as you don't want to use your own bags, you have a series of middleweight items that you can place squarely in a bag with no need to rearrange and you don't want to buy booze. I'm a clumsy eco-warrior that likes flumps and beer, so it's pointless for me to use them.

VinegarTits · 19/05/2010 15:50

have shop staff really been sacked though? the self service tills take up about 2 normal tills in most supermarkets, and most of the time not all of the normal tills have staff on anyway, i imagine the 2 members of staff who might have used the tills that were replaced, would be used elsewhere wouldnt they?

Ladyanonymous · 19/05/2010 15:51

I LOVE them...it releases the frustrated checkout operator within me....

VinegarTits · 19/05/2010 15:52

plus the self service tills have to have a member of staff on them to deal with any probs and authorise alcohol and stuff, so i cant see how staff will have been sacked

2shoes · 19/05/2010 15:52

yabu it is fun. I love using them when I just have a few things(apart from the way she whouts at em) It is like playing shops

BottleOfRum · 19/05/2010 15:55

I love them!! I pride myself on the amazing level of customer service I give myself!! lol.

Can't STAND when people are incabable of using them though, and have noticed a large difference in the quality of self-service tills in various shops (Tesco's self service tills = Brill. Morrison's = useless!).

Oblomov · 19/05/2010 15:56

Dh agrees. He went to tescos' at 6am. woke up and popped to get a few bits. no staff on at all. he thinks there should be atleast one till person.
they are a store. providing a servcie. and thus are supposed to be bale to serve.

pagwatch · 19/05/2010 15:56

I am not saying that they have stacked staff but if equation is 6 ordinary tills = 6 staff and 6 self service tills = i staff then I am just doing the maths.

DS1 loves them, loves the beeping . I guess DS2 may be able to use them as well so that may be positive. But having worked so fucking hard to get DS2 to cope with social interatction outside the home - seeing that as a good thing , a connection - it just annoys me how much it is being withdrawn.

[miserable git]

katiepotatie · 19/05/2010 15:57

No, they are the spawn of satan!!!

30andMerkin · 19/05/2010 15:58

I quite like them, because I live in old-biddy ville where they all stand waiting for the one manned till, so I can queue jump with impunity.

However, I did nearly wet myself the first time we went in after the supremarket installed them and my very hungover DH was trying to buy breakfast, but got every single error message known to man. He ended up waving a packet of sausages at the screen, shouting "SAUSAGES!! SEE, LOOK AT THE SAUSAGES!! THEY'RE GOING IN THE POXY SODDING BAGGING AREA. ARE YOU HAPPY NOW?!"

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