Active discussions

Meet the Other Phone. Protection built in.

Meet the Other Phone.
Protection built in.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

in not letting big store know that package has arrived?

37 replies

tweetymum · 22/02/2010 22:57

More of a WWYD than AIBU, really, but I would really like some opinions. I ordered a very pretty and fairly expensive set of lingerie on Feb 1st online from a big store to surprise DH on V-day. We've had a rough few years and its only very recently that things have got back on track.

Anyway the lingerie never arrived, and I was very let down. I know this sounds sad and terrible, but it ended up ruining my day and my surprise for DH.

I called the store the next day and complained and they refunded the money, including the postage, which was nice of them. However the stuff has arrived today, and it looks like it was the courier's fault and not the store's. I am still disappointed about my ruined V-day and very very tempted to not let the store know that the lingerie's arrived and just keep it. AIBU? WWYD?

OP posts:
Lovesdogsandcats · 22/02/2010 23:01

be honest or karma will bite you on the arse one day!
Ring the store and tell them. They will probably tell you to keep it anyway because otherwise they will have to pay for you to return it.

overmydeadbody · 22/02/2010 23:04

Well you gotta tell them. It doesn't matter how big or small they are.

The fact is it wasn't their fault your V day was ruined, it's just one of these things.

annh · 22/02/2010 23:13

Why would you keep it? It wasn't even their fault that you didn't receive it on time.

PureAsTheColdDrivenSnow · 22/02/2010 23:14

tell them, it was the courier being shit, not the store. If you intend on keeping it then you should pay for it.

tsk.

thisisyesterday · 22/02/2010 23:16

ahhh i too would be very tempted to keep it, i must admit

the right thing, however, is to ring them and tell them what has happened. hey, they might say keep it anyway!

BelleDeChocolateFluffyBunny · 22/02/2010 23:18

I wouldn't be tempted to keep it, phone them up and ask them to charge your card for it again, explain that it has now been delivered, or send it back if you don't need it now. Don't keep it though, it's theft.

claw3 · 22/02/2010 23:35

If a courier delivered it, you would have had to sign for it and they will know that it has delivered to you.

PotPourri · 22/02/2010 23:38

Phone and tell them. Decide before hand if yhou are willing to pay for it, or want a reduction, or want it returned. Then try to make the discussion go that way.

TottWriter · 22/02/2010 23:40

Tell them what happened, and ask them what they want you to do with it.

TBH, even though it was the courier who messed up the delivery, that's by one hell of a long way, and what were they doing using someone so unreliable? (Out of interest, which courier was it?) It hasn't changed the fact that the delivery was so late it might as well ahve never arrived, so you were right to complain. Now that it has finally turned up, you've been landed with another problem which is in no way your fault. You've acted in good faith up until now, so carry on doing that.

Momdeguerre · 23/02/2010 03:40

Tell the store. If you do keep it, knowing that it is a mistake and having signed for it's receipt could constitute theft. I am sure that would not make you feel any better about your ruined day.

Original poster
tweetymum · 23/02/2010 04:35

Well, it was not signed for, as the courier just left it outside my gate, which was one of the reasons for the temptation!

But, yeah, I know heart of hearts I have to call them and let the store know. The store was Debenhams, by the way, and they use MyHermes. I'll be calling them today, will update on what happens.

OP posts:
Original poster
tweetymum · 23/02/2010 04:38

Momdeguerre, good morning, by the way. I am glad to know I am not the only one awake at this ungodly hour!

OP posts:
ben5 · 23/02/2010 05:32

phone the store and tell them. at least you'll feel better about it then

savoycabbage · 23/02/2010 05:39

I would be quite surprised if they asked you to pay for it now they have already given you your money back.

posieparker · 23/02/2010 07:14

Talk to someone senior atb the store, they have more leeway to let you keep it, iyswim.

MumInBeds · 23/02/2010 07:14

Phone the store and let them know. In that situation I'd not expect to pay the postage again but I'd expect to pay for the goods (if you're planning to keep them).

Original poster
tweetymum · 23/02/2010 17:26

OK, I called the store and let them know I wanted to return it. Unfortunately as it was lingerie, they said they would be unable to take it back. She's going to call me back with regards to what's going to happen now.

OP posts:
FatBoySwim · 23/02/2010 17:33

just keep it. Your day was ruined. Compo

memoo · 23/02/2010 17:35

What if the person who delivers get in trouble!

The store are going to want to know why it went missing and if you act like you never got it they might point the finger at the poor bloke who delivered it!!

Original poster
tweetymum · 23/02/2010 17:37

Memoo, it was over 20 days late! Which is why the store refunded me in the first place. Anyway, I did call, so not in my hands now.

OP posts:
FatBoySwim · 23/02/2010 17:37

if they call you, then you can tell them what date it arrived. Whey should the OP, after chasing up to get a refund, then getting day spoilt, now be making calls to say the parcel has arrived.

If they find out it was delivered after the refund that is their problem. They won't want underwear back, but OP has done enough.

Momdeguerre · 24/02/2010 04:32

Tweety - pregnancy insomnia - it is killing me!!!

Tiredmumno1 · 24/02/2010 08:23

Well what did they say to do then

AmazingBouncingFerret · 24/02/2010 08:42

Call them otherwise the underwear will be forever tainted, each time you wear it you will always be reminded of the deception. It's like the lipstick I stole when I was 13, could never wear it because I felt so guilty!

StayingDavidTennantsGirl · 24/02/2010 09:45

I'm surprised this was even in question, to be honest. I am glad you phoned them, OP, and am very shocked at the poster who advocated keeping them as compensation! Compensation is something you are awarded, not something you choose to award yourself.

I hope Debenhams will reward your honesty by telling you to keep the lingerie - that way you've done the right thing and get to enjoy the nice undies.

Swipe left for the next trending thread