When I took my dd (4) to a cafe recently, I took her to the toilet and when we got back found the waitress had dropped a tray of drinks over our table. Fair enough, but she had left my dd's coat there, absolutely soaked through, and my newspaper. We were told, rather curtly, there had been an accident and we would have to move table.
So we moved our stuff to another table, with no assistance, and ate a really crappy overpriced meal. To cheer dd up, I promised her an ice-cream from the huge rotating ice-cream display. Only to be told, rather snottily, that my dd couldn't have an ice cream because they are only for take-away customers! When I asked why, I was told 'company policy'.
I called the manager over and queried the ludicrousness of this company policy. She said it was to save the suede banquettes from getting grubby. She then said that it was only avaible to eat-in customers if they ordered 6 scoops, but they wouldn't serve one. 'Let me get this right', I said, 'Six scoops of raspberry ripple over your suede banquette is alright, but one isn't?' 'That's company policy', I was told.
By this stage I was laughing and my dd was close to tears. There's no point blaming the staff, I suppose; but THAT is a cafe headed for bankruptcy.