to be seriously contemplating legal action????

[WaitroseHater]

Shopping in Waitrose this afternoon trying desperately to get baby to sleep in the process. Can't stay in the house currently during her big sleep as have builders in, so planned to do the big weekly shop. DD normally goes off to sleep like a dream but today decided she didn''t want anything without a fight.

I've learned to tune her out, apparently others havent. In the BABY aisle of all places, 2 OAP's blocked my trolley and said I was not allowed to leave the aisle until the baby stopped crying or I left the shop . DD in a sling btw. One of the OAP's SHOUTED that if I needed to 'shove your teat in its mouth then you better do it or I will take her myself and get someone to take you out'. Obv attracted other shoppers and security.

Manager came to see what the fuss was and after me explaining asked me to leave. I abandoned half-full trolley in serious flounce mode. I honestly they were being absolutely horrendously discriminatory against my crying newborn!!!! DH is being extremely unhelpful saying I should have left to 'take the high road' Do I actually have a legal case about this?

Ring waitrose helpline

Tell them your story

They give you vouchers

Spend the lovely vouchers (on dummies? only joking)

Forget the whole sorry saga

If you are tempted with online then ocado is the way to go

I might have believed this if it had happened in our local Asda but Waitrose nah. My local Waitrose probably would have directed you to the managers office and let you soothe the baby to sleep.

next time why not take her for a little triptrap in the car...

No, I am not kidding. OP had a choice to let baby "cry it out" in confined space with lots of other people trying to quietly get on and do their shopping, or outside in the park. I would have chosen the former myself, or picked the baby up and not chosen a public place to experiment with cio.

I imagine it must have been quite a long period of sustained loud serious crying for anyone to have said anything at all.

Actually, I am like Morris and do not believe this is the whole truth.

I wouldn't want to hear the screams TBH if it appeared that you were doing nothing to try to soothe the baby.

I can't believe Waitrose customers would speak to someone like that.

I would call/email Waitrose customer services with all the details IIWY. Not worth taking legal action about, but I cannot imagine this is how the John Lewis Partnership would expect their managers to react - offering you a quiet place to sit and try to calm DD down, maybe - or even help with the shopping - but asking you to leave would not be on the list.

WH you must email and phone their head office customer services, explaining that you spend thousands over the course of a year in their stores and choose to because of their reputation for fantastic service. I would say that you want to express your shock at how you were treated rather than storm in with a complaint-i am a retail manager and trust me this works much better because you dont appear to be trying to get something out of them, as for the legal aspect i wouldnt even bother, manager has the right to remove anyone from their store but by reporting the manager you are addressing their shocking behaviour and you then sound like the reasonable person rather than the clearly bonkers manager!
Waitrose are part of John Lewis who pride themselves on service and reputation and as such would be astounded to hear about their staff acting like this.

Did y react to the OAPs and call them fucking cunts or something? If not am shocked that manager asked you to leave.

I think instructing a lawyer would be OTT but maybe a latter of complaint would be good.

I am loving that everyone's troll radars are going beserk because waitrose would never do something like that.

I can't believe that people are responding seriously to this. Bitoffun is that you?

My troll radars are going berserk because of many things - the old ladies using their trolleys to block the aisle, then the horrid comment, then the store manager asking her to leave.

Wouldn't happen anywhere.

It's made up.

It really isn't nice to be shopping or in a cafe and a baby is screaming - I start to get really niggley - there is something really distressing about a baby that is screaming and screaming and doesn't go of to sleep.

I would have probably asked you if there was anything that could be done to keep the baby happy. Was there anything anyone else could get for you to help get the baby happy?

It's made up and I've never even been in a Waitrose

bibbitybobbityhat- OK, I agree if this was truly a case of the OP letting the baby 'cry it out' then you have a point. If the baby wasn't hungry. didn't need a nappy change and was in a sling (and was being comforted in it) then I don't see it as that.

However, I agree that this does sound like a very bizarre incident and there might be more to it that we have been told.

Am loving these feisty OAPs! In my mind I see them as Patty and Selma. 'Shove yer teat in it's mouth before we take you out' said in their gravel-tastic snarl. Brilliant!

Great thread

Really though you should think next time about going to tesco or asda - it happens there all the time and no one batts an eyelid and the managers never ever appear

Is this the op's first post?

If it is true you wouldn't have to namechange now would you?

Also the security guard being attracted by an OAP shouting in the baby aisle, aye right.

Everybody knows that OAPs do their judging in snippy or hushed tones - they don't shout ffs. The idea of them shouting 'get that baby on the boob' so loudly that security hears and rushes over is faintly comic though

If this happened then the other ladies if they didn't like it should have chosen to leave.

I have actually left shops as a baby was screaming - I loathe the sound, it cuts right through me and makes me wince so much I have to leave.

It's my choice to leave however as I am aware babies cry and not just conveniently at home.

Legal action - no. Complaint - yes.

Troll - trolley?
Coincidence?