to want to send this GP's receptionist on a sensitivity course?

[MrsBiscuit]

I've been trying to track to down the community midwife to set up a booking in appointment and arrange for scans. She hasn't contacted me since I confirmed the pregnancy at the GPs over a week ago and there is no facility to call her so I went to the antenatal clinic today.

Except the receptionist looked at me blankly and said there wasn't a clinic. When pushed she told me there normally was was but the midwife was on leave this week.
Fine.

She then went on to say that the midwife wouldn't be contacting me till week 10 or 11 as there was every chance of losing the baby before then

Now I know I'm hormonal but it rather upset me to hear it put like that.

AIBU or is that level of bluntness acceptable?

No. Unacceptable. For goodness sake, how v. insensitive.

OMG. Defo complain that is well out of order!

that is very very insensitive of her

please write to the practice manager

I am 8 weeks and I would be gobsmacked if someone said that to me! I hope you asked her when she had her sensitivity bypass.

What a stupid thing to say. Complain.

At the time I was more concerned that I wasn't going to even speak to the MW until 11 weeks which is when DH is being deployed overseas for 5 months and I had wanted to try and push for an early scan.

It was only when I got in the car that I realised what she had said and burst into tears.

OMG what an awful thing to say

It's like when you excitedly tell someone you're pregnant and they look at you knowingly and say 'Well it's very early days'

WTF! Yes I know there is a risk of miscarriage thank you very much. No need to shout about it

Whst a total bitch, i hate gp receptionists!

How can you hate them all Poppy? They aren't all like that.

And OP YADNBU. I'd complain to the practice manager.

Yep, complain to the practice manager.

I used to be a hospital receptionist. A nice, sensitive one.

That is complettely insensitive and rude. No question - you should definitely complain.

That is complettely insensitive and rude. No question - you should definitely complain.

YANBU - that was a horrible thing to say

YANBU. She was bloody horrible.

I worked in A&E as a receptionist and I was nice to people, even when I was being screamed at and threatened. So I have very little time for snotty receptionists. There is no need, its your job to be polite.

When DD was ill I had to still try and sort out DS's medications for his severe eczema.
We had run out of a particular cream, DS was in terrible flare due to the horrible stress we were all under.
I phoned our GP and tried to get some put on a prescription so I could dash out and pick it up. I couldnt leave DD on her own for more than a few minutes because she was so ill and had just started having fits. The practice were well aware that she had cancer.

The receptionist refused to help me. She told me they couldnt do anything and I would have to make an appt for DS. I told her I couldnt leave DD and if I made an appt I couldnt guarentee I would be able to come because DD kept being admitted into hosptial.

Her answer? 'Well you are going to have to be a bit more organised arnt you? What do you expect us to do about it? We have lots of sick people here, we cant do you any favours'

Bitch. I would like to see her get organised a few weeks after being told her child has got fecking luekemia.

I have never forgiven her.

oh chegirl

che - do you still see her. What a cow !

YANBU

definitely complain.

does anyone have a nice receptionist at their GPs?...............i dont know any!

chegirl how awful

I havent seen her for a while but she was there up until about a year ago.

Most people were wonderful when DD was ill. I remember the ones who werent. I remember everything they said and did. I bet they are totally oblivious to the fact there is a 42 year old women out in the world who wishes badness on them with hidious venom.

Baaaaad Mojo!

You MUST complain. What a total cow. That kind of thing leaves me speechless... well not, quite speechless, I am left with the ability to go BIIIIIIIIIIIIIIITCH!!! How dare she, please take no notice of this horrible human being.

She is a GP's receptionist. sorry to generalise but SO many I have encountered have absolutely no compassion or empathy whatsoever, I just can't fathom why be in such a forward facing role if you dislike dealing with people with usually urgent problems who need a bit of bloody help.

I was a nice receptionist and those at my doctor's surgery are lovely and very helpful.
There are other MNs who are medical receptionists and I'm sure they're lovely too.

I'd never be able to forgive her too Chegirl. So sorry you had to put up with that.

Complain MrsBiscuit!

It's not the receptionist's job to say why the midwives contact people at a certain time, she's assuming alot and probably has an inflated sense of importance and authority.

I don't know why people like this want to do a job dealing with the public as they seem to treat them as if they're an inconvenience

There's a couple of old bats at the local garden centre cafe, I had a dirty cup and they gave the impression they were doing me a favour by changing it and didn't even apologise (of course, this is nothing compared to this grotty receptionist).

I am sure the manager of the surgery and the midwives would like to know.