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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to think my soon to be ex-nanny is selfish and incompetent and unprofessional

71 replies

FeelingLucky · 21/04/2009 08:52

Never posted on this topic before but feel I need to rant.
Hired a nanny for a 4 month stint. She seemed lovely, from the Ukraine and spoke good English.

She was part-time and is studying to be an accountant the other part of her time. Not terribly experienced, but had a caring attitude, CRB checked and had worked as a nurse before.

All good, until a few weeks ago.
She had asked if it was possible to pick up DD from nursery at 4pm instead of 3.30pm one day as she had an appointment, I checked with nursery and they said it was no problem for them to keep hold of DD for an extra half hour. The day in question came, and I received a text at 3.15pm, asking if it was okay to pick DD up a bit later, maybe 4.30pm? I panicked and phoned nursery who said that would be fine. I tried calling nanny but she didn;'t answer and left a message saying it was fine, but if she couldn't make it, she had to let me know asap so DH could pick up DD.
In the end, nanny picked up DD at 4.50pm from nursery.
DH asked nanny about it that evening and nanny said that she had pre-arranged late pick-up with me. A bit of a lie ... but maybe there was a bit of a misunderstanding due to language, so we thought we'd let it go.
I try explaining to nanny that if she were to do this, perhaps it would be better to telephone me so that there would be no misinterpretation as to whether she was telling and asking me that she was going to be late for pick-up.

Next incident: nanny tries to get in touch with me, but can't and speaks to DH instead to ask him what should she do as DD had been in her cot for an hour and a half and had still not napped. DH and I were horrified that she could leave DD in her cot for so long, albeit DD wasn't crying. We suggested she take her out for a walk in the buggy if she was tired but couldn't sleep.

Next incident: nanny suggests taking DD to a library which involves an hour long bus journey on a nice sunny day. I have to insist that they visit the city farm instead, having established that there is no special event happening at this library and that the nanny has actually never been to this library before.

Today: I pop out to the shops and bump into nanny and DD on the way home. It was a lovely warm day in London but DD had her buggy snuggle around her and her face was red. What worried me more was that DD looked zoned out and listless. I touched her forehead which was very hot. So, I told the nanny that DD was hot. The nanny said no she was fine. I asked why she had buggy snuggle over DD and nanny said it was cold and windy . I then asked nanny if it was cold and windy why she was just wearing a light raincoat and dd was tucked up in buggy snuggle, so nanny told me that DD was ill. (DD had a bit of a runny nose last week). I asked her if she had felt DD;s forehead and nanny told me that it wasn't necessary as DD was fine. I asked whether she thought it was normal for DD to be so listless and she told me that she's sometimes like that in the mornings in the buggy . I insisted that DD was not normally like this, and as DD's mother, I do actually know what she's like. I insisted on taking the top part of the buggy snuggle off and marched back home with them to get a blanket which could be put over DD if she fell asleep.

In the past, nanny has insisted that DD doesn't eat very well, so I checked if her eating had changed with nursery and they said no, she remains a good eater. Nanny has looked after one toddler in teh past who she has spoonfed, and now at the age of 4 won't feed himself. DD has been BLWeaned and has always fed herself but makes a mess. I have tried explaining this approach to nanny but she still doesn't get the idea that I believe DD eats what she needs and should be left to it.

Anyway. upshot of today is that after my insisting that DD was hot, nanny sends me a text to say: "I'm really sorry, but I can't work for you anymore so I'm giving you one week's notice. I hope you understand." AIBU or is this really juvenile? I didn't respond to text as too busy organising alternative childcare. DH saw nanny tonight and she said that she wanted to give a week's notice, he said it was fine and didn't ask her why as she had hoped. Neither did he ask her to stay.

Problem is, nanny is really sensitive to criticism, takes things personally and thinks everything is about her, not the child she is meant to be caring for. At the same time, she has no initiative, to the extent that we have to select recipes for her to cook or cook for her and DD so all she has to do is heat up the food.
We've always been quite relaxed about her time-keeping and always come home well ahead of her clocking off time - sometimes half an hour before, hoping for a catch-up chat. But, when we come home early she just puts her shoes on to go. Also, we've always said thank you as she leaves to go home, etc.

What do other people think? AIBU in thinking I have a crap nanny or did I do something wrong?

Sorry for long post, but it's as much to get things off my chest ...

OP posts:
blueshoes · 23/04/2009 13:56

oetura, reading your very eloquent post, I would say you have no problems transfering your thoughts to paper. All the best for your Pre School Diploma.

I agree with you that the profile of this soon-to-be ex-nanny is that of an aupair, rather than a nanny.

As a seasoned employer of aupairs, I don't think she would make a very good aupair either, since she is sensitive about taking instructions and takes things personally.

AtheneNoctua · 23/04/2009 13:57

I have heard many stories of terrible nannies who come from agencies with a whole bunch of qualifications. I think where you went wrong was accepting a single mediocre reference. SOme people on here like agencies, some don't. But I think everyone agrees on the importance of GOOD references -- and more than one.

As I said before one of the best nannies I ever had was not a career nanny and had only a little bit of child care experience. I think it's a lot more about persobality than it is about pieces of paper.

blueshoes · 23/04/2009 14:04

Feelinglucky, you did the right thing and in hindsight had a lucky escape.

I have my ds in fulltime nursery and use an aupair for the nursery run and wraparound care.

It works out well because the aupair is not there for primary childcare - that is the job of the excellent nursery. But she can entertain/ferry the children around and doubleup for domestic duties in the house.

I don't particularly like the idea of nannies for primary long hours childcare, what goes on behind closed doors and backs and all. I totally recognise that there are some very very good ones out there (many on mn, in fact) but I don't trust myself to be able to find the right one.

BTW, always pay attention to referees. It is my main sifter of dud candidates. Based on what the referee said, I would not touch this person with a bargepole. It is more often that referees are coy about bad points, rather than completely upfront as this one was. Red flag.

Good luck if you hire an aupair or another nanny. And get your tips from mn!

mumof2222222222222222boys · 23/04/2009 14:18

Blude Shoes - your domestic situation sounds the same as mine. completely concur with your points. My current AP is great - but I would not want her looking after them all day every day. The AP hours are perfect.

willowthewispa · 23/04/2009 18:50

I don't really understand why you hired this girl at all - little experience, no desire to work in childcare, no great reference?

Blondeshavemorefun · 23/04/2009 18:53

im very entrigued to know what you paid her

did you get cheap childcare as of her lack of exp etc?

MrsMattie · 23/04/2009 18:53

Nothing she's done sounds terribly alarming, to be honest. Her text was childish, though. You don't hand in notice on a job by text.

Nancy66 · 23/04/2009 19:05

It was an Au Pair not a nanny and you get what you pay for.

they're not usually experienced and for most of them it's just a stop gap and a way to study/learn a language - so they are often not too conscientious.

If you are a stickler for things being done properly then get an NNEB nanny and prepare to pay twice as much.

dittany · 23/04/2009 19:10

This reply has been deleted

Message withdrawn at poster's request.

bergentulip · 23/04/2009 19:24

re. the covering up thing - my DH and I are constantly disagreeing about this. He thinks our DSs need scarves and woolly hats when I think they just need t-shirts.

He thinks all Brits are mad and immune to the cold.

My point being - our concept of how many layers are required is entirely subjective (apparently)

bergentulip · 23/04/2009 19:25

Oh- meant to say, my DH is German- hence cultural disagreement on this issue

FeelingLucky · 23/04/2009 21:52

Blueshoes and Mumof2boys - DH and I have discussed future childcare and we feel that we couldn't trust a nanny looking after DD for a full day again, but we would be happy with pick-up from nursery and 'wraparound care' - thanks for letting me the term.

In hindsight, we made the mistake of thinking that the most important thing was for someone to be caring about DD and that could be done by someone intelligent as much as someone qualified. I think we also made the mistake of advertising on gumtree as opposed to hiring via an agency.
Blondeshavemorefun - she only charged £8.00 an hour - it was the rate she asked for, though at the time we hired her we would have just have been happy to pay her £15 a hour. Maybe he rate should have been more of a give away ??? BUt we seriously believed that any intelligent and caring individual could have looked after DD.

Dittany - JUst to let you know, the only time I've criticised her in this personal and highly emotive way has been on Mumsnet - an anonymous internet posting forum, as I felt I needed to let off steam. It would be unprofessional to do anything otherwise.

Interestingly, one of the RL Mums I know was thinking about employing her and I told her that I wasn;t completely happy with nanny, but she might work for her as she was looking for more of a mothers help / au pair. However, this didn't work out as my nanny didn't want to do household chores which the job involved.

It's sooooooooooo hard - I'm usually quite a good judge of people, especially in my working life. I guess DH and I didn;t fully understand that unlike work, hiring someone to look after your PFB is much more difficult than hiring someone at work, where the emotional ties just aren;t there.

Blueshoes and Mumof2boys, if you're still following this thread - did you find your wraparound care via agencies?

OP posts:
atigercametotea · 23/04/2009 22:16

Never had a nanny before but I have been an au pair (prior to uni) and now a mum of 2. If I had a nanny or had acted in the way you described, I would feel the same way as you. Perhaps the language and cultural barrier is too much for her and ultimately affecting her childcare of your daughter.

Despite her being sensitive to criticism, I think that if you ask, you should explain why she is no longer working for you (for her sake as well as yours).

Hopefully you will manage to get a good replacement.

blueshoes · 23/04/2009 22:45

FeelingLucky, hope it settles down for you and your dd soon. Put it down to experience.

As you say, it IS fundamentally different when you are looking for someone to care for your most precious, as opposed to a strict employer-employee relationship in the office.

For a long hours nanny job (typically 10-12 hours a day), I personally think it takes a special person to do it - one who loves children and wants to be with them all day. Definitely not a gap filler, however intelligent or caring they may be. Even as a mother, I know I am not that person for my dcs. Much as I love them to bits, I would go mad spending all day with them. So I don't feel I can make any other person do what I cannot/would not do. Because I don't have a handle on what such a person is, I cannot really know what I am looking for.

Workwise, I have a good idea what I want in an employee - a version of myself, I suppose. But in a nanny, I would be looking for the opposite. Throws me a bit. That's just me and one of the reasons why I use nurseries for primary childcare.

blueshoes · 23/04/2009 22:52

FeelingLucky, to answer your question, I find my aupairs off the aupairworld website. I have never used agencies so cannot comment on them.

As Athene says, some people like agencies and some don't. For agencies, don't assume that they have done due diligence on the aupair or that she will be a good fit for your requirements. There is no substitute for chasing up your own references and interviewing her.

Like I say, mn archives has lots of tips on how to screen and recruit aupairs through a website and manage the relationship eg questionnaires, houserules.

The advantage of an agency is that if the aupair does not work out, the agency can be obliged to find another one for you at no extra cost - but always doublecheck the terms.

Do you live in London? People who live in London have an unfair advantage in hiring aupairs because many of these ladies want to be in London.

blueshoes · 23/04/2009 22:54

BTW, £8 an hour sounds like a fair rate for a nanny - net/gross, live-in/out? But I defer to others who are more experienced in the nanny market.

Blondeshavemorefun · 24/04/2009 08:10

£8 does sound very fair and tbh way more than she deserves

i know nannies with 10+yrs exp/qualified who get that!!

Think she too you for a ride

nothing wrong with advertising on gumtree, i found my current job there, both mb and i put an ad, we both replied to each others - it was fate

just make sure you ask for someone who is qualifed or has lot of exp - or both

helsbels4 · 24/04/2009 09:31

Feelinglucky, although you've had an unpleasant experience this time, I don't think that you should necessarily discount the idea of a full-time nanny completely.
You just need to look into it far more thoroughly and find someone who is suited completely to your situation and family.
I have been a nanny and it can be the most wonderful job because you can really bond with your charge and they with you. I'm still in contact now with my first family - the eldest was four and he's nearly twenty-two now!
I also don't necessarily think the person has to be qualified. I've seen qualified childcare workers who haven't got a clue how to relate to a child and I've seen unqualified workers with all the love and compassion in the world.
You'll know the right person when you meet her

mumof2222222222222222boys · 24/04/2009 12:49

hi. We have had 4 French APs over the past 15 months. All ok (first one wsn't great tbh, but did the minimum), and we use Au Pairs by Pebbles. They have been great. I wouldn't do it any other way. The first girl let us down and left early (although did stick to her 2 weeks notice), and the agency got us a FANTASTIC replacement.

unavailable · 24/04/2009 13:03

mumof222222222222boys - with all those children you must need an army of au pairs!

FeelingLucky · 24/04/2009 18:42

Thanks everyone - will check out those sources for au pair to get 'wraparound' care.

Nanny left yesterday and it's like a weight has been lifted off our shoulders. time to move on ...

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