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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

to think this email is unecessarily snotty...

32 replies

HeadFairy · 11/04/2009 17:42

Dear Mr...

Thank you for your interest in Eulah Country House.
Unfortunately, we will not be able to welcome you on the requested
period.
The Hotel structure is not safe for young children due to certain
architectural features such as the large gaps between the stair
banisters (large enough for a small child to fall through) and the
pool area is open to the garden and not fenced off. Furthermore, we
do not have any extra beds or cots to accommodate children.
We therefore feel very strongly that the property is not adequate
for

ensuring the safety of young children.
Furthermore, as we advertise a no children policy, other guests who
book at Eulah Country House have expectations of this policy being
adhered to.
I trust that you understand the reason for our policy and that this
is a matter of liability only.
However, we can recommend a 17th Century Coach House in town, the
Revere Hotel & Restaurants, which might be ideal for your stay.
You can contact Reservations on 01534 611 111 or by email:
[email protected]

Yours Sincerely

Claudia De Sousa
Manageress
www.eulah.co.uk

DH was a bit pissed off by it, they could have just said they didn't take children. Now it sounds like "we don't want your snotty children here messing up our lovely hotel so F off"

Or is dh being a bit sensitive?

OP posts:
nametaken · 11/04/2009 17:44

I think it's fine.

Tee2072 · 11/04/2009 17:46

I don't think its snotty at all. I think it is direct and to the point.

dittany · 11/04/2009 17:46

This reply has been deleted

Message withdrawn at poster's request.

LotsofLovelyShoes · 11/04/2009 17:46

well they say that they do advertise a no children policy!!! AND they have suggested an alternative hotel.....not so bad eh?

Original poster
HeadFairy · 11/04/2009 17:47

dh must be having a bit of a moment then. I wasn't overly shocked but I thought I'd put it to the mn jury.

OP posts:
gavel · 11/04/2009 17:47

dh being very sensitive
email is pleasant

BuwchBywiog · 11/04/2009 17:47

he's being sensitive

SpaceTrain · 11/04/2009 17:47

I think it's fine too. They could just have said 'We have a no children policy so no". But instead they have explained why their hotel is unsuitable (hence their policy) and suggested an alernative.

SofiaAmes · 11/04/2009 17:47

That's not what they are saying. They are saying we don't want your children to get hurt in our building and then for you to sue us because the building wasn't up to current safety codes.

Original poster
HeadFairy · 11/04/2009 17:48

aw bless him, must be time of the month

OP posts:
tiggerlovestobounce · 11/04/2009 17:49

I think it is fine, and actually quite helpful.

nametaken · 11/04/2009 17:50

Maybe your dh is just annoyed coz he can't go there now.

Original poster
HeadFairy · 11/04/2009 17:51

I think there's a part of that nametaken. It looks lovely and would have been a nice treat but hey... we'll go elsewhere.

OP posts:
MadamDeathstare · 11/04/2009 17:51

This reply has been deleted

Message withdrawn at poster's request.

MuffinBaker · 11/04/2009 17:51

The emal is fine.

Your DH is being a bit precious.

Gunnerbean · 11/04/2009 17:53

I think the e mail is to the point and tells you what you need to know. They have outlined their reasons for having a no children poicy (which are fair and reasonable) and have also suggesrted an alternative venue to you which they didn;t need to do.

Obviously, you wanted to go there with your child/ren and have been told that you can't so you are, naturally and uderstandably a bit deflated which is why you think the e mail is a bit snotty.

Your feeling are quite a natural reaction under the circumstaces but there is nothing wrong with the e mail.

mayorquimby · 11/04/2009 17:58

your dh is being over sensitive.
why would you try and book with kids anyway if the hotel advertise a no-children policy?

Original poster
HeadFairy · 11/04/2009 18:00

I don't think he saw the no kids policy mayorquimby.

OP posts:
Original poster
HeadFairy · 11/04/2009 18:02

To be fair to him, looking at the website it doesn't say anywhere they have a no children policy. Unless I'm being stooopid and have missed it somewhere.

OP posts:
mayorquimby · 11/04/2009 18:03

ah fair enough.
anyway as i said, the e-mail looks fine to me, not snotty at all. i suspect you thought exactly the same.
hopefully you wll still enoy a nice break at an alternative hotel, good luck.

FAQinglovely · 11/04/2009 18:03

I think it's fine

Tbey could have replied saying

"oh FGS can't you read that we have a no child policy. You'll have to find somewhere else because you're not welcome here"

Original poster
HeadFairy · 11/04/2009 18:04

FAQ... or just, "from your email we've decided you're not the type of person we want cluttering up our lovely hotel, never mind your brat. If you come near the hotel we shall set the dogs on you".

OP posts:
FAQinglovely · 11/04/2009 18:05

hmm - i've just had a look too - and can't see where their no child policy is either.

Perhaps you can reply (nicely) and point out that you hadn't see the no child policy on the website.................because if it's there it's not very bloody obvious LOL

Simplyme · 11/04/2009 18:09

I don't see a problem with it tbh

Original poster
HeadFairy · 11/04/2009 18:09

Maybe it's written in mystical writing that only reveals itself if you don't have children, or are wealthy enough to leave them with the nanny. I wondered why I had to fill in my salary details....

OP posts: