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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

to be annoyed at paying £108 at Toni+Guy and my hair looks like crap

83 replies

Fairynufff · 22/02/2009 12:13

What do I do? I asked for a cut and natural blonde highlights. The cut is great but the colour looks like ginger and grey mixed. With the layers it looks like a tabby cat. My skin is typical english rose so the colour is not flattering - it looks drab, mousey and horrid. If I go back though, do I really want them to work on it again?

I have never spent this much in a hairdressers and been this unhappy. My DH had said 'treat yourself' so he's paid for it and now he isn't saying much because I think in his caveman mind he perceives that my anger and unhappiness is aimed in his direction. It's not. I just don't know anything about hairdressers + am worried that if I complain it might be the restaraunt equivalent of the waiter spitting in my soup. Please help!

OP posts:
mamas12 · 23/02/2009 18:54

Ask for someone else, the manager I say you are the customer.

mistlethrush · 23/02/2009 19:00

I once had a hair cut when someone was having their 'disaster' rectified. They had already been in for 3 hours and were anticipated to spend the next 5 in there to get the colour back to a reasonable shade.

LittleWeePickle · 23/02/2009 23:16

I had a horrific experience at T&G in Dundee after having DS1 - went for nice haircut cos I looked a mop, came out looking worse. Hair full of serum, totally rank with grease (why do hairdressers do that??? )

I complained, and got the same stylist who was very aggressive towards me .

I left in floods of tears, with my small baby in pram. Cried for about an hour afterwards too, horrible.

And I got this as a gift from DP's work!!!!!

I go to independent hairdresser now, they do as I ask.

solanum · 23/02/2009 23:22

T &G are NOT to be trusted on colour. I have lost all faith in them since I moved home, having been happy with my previous T&G stylist,I trusted the new T& G.Alas,it has taken years to get the colour back to normal, and the cut I had was appalling. SO, I am still trying to find a good stylist.I actualy have used Supercuts to get blow dry, butI have not been brave enough to try a colour there yet.However, I cannot hold off for long due to the onset of grey hair.

LittleWeePickle · 26/02/2009 23:10

Oops - it was Saks in Dundee where I had haircut from hell! Sorry about that to all T&G people

jen74444 · 30/07/2009 06:51

This reply has been deleted

Message withdrawn

oliviasmama · 30/07/2009 07:39

I would NEVER ever ever go to T & G again.

My "do" was an absolute disaster, I just about ran from the salon screaming.

Apparently they're renowned for it.....

pootle09 · 30/07/2009 09:18

Recent bad experience from t and g in Winchester here, both colour and cut. Unfortunately I can't go back because it's not my home town - was visiting at the time.

I did have a good experience with t and g in staines, although that was 7 or 8 years ago, so don't know what it's like now.

They're a bit like the mcdonalds of hairdressing really aren't they, only with an overinflated price tag attached.

NervousNutty · 30/07/2009 09:24

I also had a crap cut at T&G.

It was a student stylist, but she'd cut my hair 6mths before that and done a great job. Second time around though she was more interested in looking out of the window.

ChildOfThe70s · 30/07/2009 09:36

Just wanted to add my name to the list of disgruntled T+G ex-clients! Although I never had a truly horrific hairdo, their prices are outrageous, I was always kept waiting, then the stylist rushed through my cut, offered cups of tea that never materialised etc and the staff all have this "I'm sooo cool and trendy" attitude that is really offputting. I will never go there again. I now go to a local salon which costs less than half the price and they always take time, listen to what I say and make sure it's what I want. I would definitely complain though - you might be surprised, my sister once spent a fortune at a top salon on cut and colour that turned out really badly, when she complained they re-did it aswell as giving her loads of complimentary products!

MrsFawlty · 30/07/2009 09:54

They are shit, apparently it's because they sell franchises to anyone and so any crappo hairdresser can trade under the name and charge often totally unreasonable prices.

I'm never going there again.

MrsFawlty · 30/07/2009 09:55

oh, and well done Fairy, it's horrible having to complain. Hope they sort it out!

poopscoop · 30/07/2009 09:57

would never go back to T&G, also had a vile highlights for 76 quid a few years ago and said starightaway that it was nothing like i had asked for. They attempted to re-do it there and then and was still awful, so promptly went straight from there to superdrug and bought a dye. complete waste of money and most humiliating walking through the street afterwards.

MarshaBrady · 30/07/2009 09:57

Toni and Guy always just hack into the hair, every bad cut comes out looking the same.

Ring or go in and say you are not happy. It's hard to change colour though isn't it?

(and next time go to Aveda)

jambutty · 30/07/2009 09:58

Why was this bumped from February?

GetOrfMoiLand · 30/07/2009 09:59

I actually really like Toni & Guy. Every cut and colour I have had has been really good. And although it is expensive, it's not that much more than a regular hairdresser - I pay about £110 for a cut and colour at T&G, at a local Kathy's Kuts style local hairdresser I have been charged £95. So not that much more in the scheme of things.

The take ages on both the cut and the colour, it has always been great and in my local salon they give you wine, and have a really good DJ playing music on Saturdays. Better than reading year old Women's Realm mags in a local crappy salon imo.

TomNook - you're wrong when you say the stylists are trained in 6 weeks. Stepseon did his apprenticeship with T&G - he was there 6 months before he picked up a pair of scissors. Their training scheme is supposedly far superior to NVQ hairdressing courses at the FE college, apparently.

OP - I would go back and say that you want a different colourist. You are the customer, after all.

GetOrfMoiLand · 30/07/2009 10:01

Oh I didn't realise the thread was 6 months old!

OhBling · 30/07/2009 10:02

Because clearly someone has an axe to grind with T&G. Probably googled T&G complaints and came up with this...!

jambutty · 30/07/2009 10:02

And bumped by a first poster too - I think.

cornsillk · 30/07/2009 10:04

Can't believe that Toni and Guy think even 40 mins for a haircut is okay. I go to an independent hairdresser (similarly priced) and I was in there over an hour for my last haircut - the stylist spends ages making sure it's all symmetrical etc. I always thought that this was the norm. Once when the hairdresser was drying my hair she could tell that I wasn't 100% happy with my colours (had gone slightly darker) and she urged me to tell the colourist and get it re-done. I didn't though as was what I asked for - just was a shock.

cornsillk · 30/07/2009 10:05

6 months old thread!

ExtraFancy · 30/07/2009 10:07

I went to T&G in Canary Wharf in 2001 to get my roots done (was bottle blonde at the time) - it took them 4 hours and it came out silver all over - proper old-lady silver! I quite liked it once I got used to it, but they didn't charge me as it was OBVIOUSLY a cock-up!

They did do me some gorgeous iridescent chunks of colour in my black bob - peacock colours, they were beautiful. That was free too as I did it as a 'model' to showcase the new dye colours.

DjangoTheDjinn · 30/07/2009 10:09

Nothing to see here. Move on everybody. Take your hair with you.

GetOrfMoiLand · 30/07/2009 10:10

lol

poopscoop · 30/07/2009 10:13

oh just seen the date! well your hair will be grown out by now, so what we all worrying about