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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to despise the fact that all paperwork (most of it being irrelevant and piss boring) is referred ot as a bleedin' 'toolkit'?

127 replies

moondog · 09/01/2009 20:54

This nasty habit particulalry prevalent in educational/social services circles.

I want to scream 'A toolkit is a big metal box full of hammers and spanners you numpties, not a bloody great box full or useless bureacratic crap put together by an emascualted civil servant with tinned ravioli for balls and a jelly for a brain!!!!'

Am in v v v bad mood today. Obv

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ScottishMummy · 10/01/2009 13:03

never heard "toolkit" but familiar with all other jargon.am all "next stage" fatigued

Littlefish · 10/01/2009 14:01

Blueshoes - what the hell are "low lying fruits"????????

blueshoes · 10/01/2009 14:14

lol, bumbley.

Mandate
Metrics
Measurables
Deliverables
Soft launch
Anticipate roadblocks
Knock on the head
Accelerated timetable
Mothball (verb)
Placeholder
Prioritise

Llare, what is 'golden thread'?

blueshoes · 10/01/2009 14:19

lol, littlefish.

'Low lying fruit' or 'low hanging fruit' means easy wins achieved without too much effort, or easy targets.

moondog · 10/01/2009 14:20

linguistic toolkit.
WTF is that ?

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Ivykaty44 · 10/01/2009 14:24

just cannot for the life of me understand quite where it all originates from, are there people who are paid to sit about thinking up this utter nonsense or is it cascaded down in a joined up thinking kind of way, from the great toolkit in the sky???

self importance and secrecy of a different language that others will not understand therefore making themselves feel smug and boost their ego's really

SalLikesCoffee · 10/01/2009 14:28

My all time favourites (not):

Onboarding
Pencils down
Rightsourcing
Tollgates
Checkpoints

etc etc etc

What utter rubbish!

pushkar · 10/01/2009 15:16

i have a too kit for special needs and for fostering and for daily life
it can be a burden

tengreenbottles · 10/01/2009 15:30

My husband and his friend at work used to think up phrases that were total rubbish and throw them in at meetings and then sit back and wait for them to 'drizzle' through the company and onto other companies ,the highlight of course is when you sit in a meeting and someone from another company uses your phrases ,its like a triple word score on scrabble . So how about it ,why dont we think up a couple of our own to bandie about ? I too work in the healthcare sector ,providing care pathways to service users !!!!

hatwoman · 10/01/2009 15:35

pmsl at these. one place I worked at was full of all this - but also full of the tendency to use fairly ordinary uncontroversial words in very specific ways. and if you got it wrong you'd really mess things up. we had operational plans (that's fine, I can cope with that) but in these we had both aims and goals. we then had indicators. The result of this is you filled in an electronic thingummy (using your toolkit) to say:
aim: change x
goal: change x
indicator ("how will you know you have achieved your goal?2): x WILL HAVE CHANGED (you moron...)

I got so frustrated I decided to get my revenge by demanding a meeting with one of the designers of this claptrap and demand she explain to me what the difference was between an aim and a goal and an indicator. she failed. but I hope I enlightened her as to the utter madness of it all.

llareggub · 10/01/2009 17:07

tengreenbottles, that is hilarious, I will have to try that!

moondog · 10/01/2009 18:06

Yes, thick people hide behind them I find.
I am at a loss as to what to call people I work with (as SALT) thoguh. They are not ill (they have LD) so i don't use patients. Clients makes me think of prostitutes so I do say service users.

Is that awful? What the hell else can I say?

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llareggub · 10/01/2009 19:15

Yer punters, of course.

moondog · 10/01/2009 20:06

Ok
Will go down a storm in next focus group.Will I be labelled a 'maverick'.

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llareggub · 10/01/2009 20:31

No.

It will be a "leftfield" idea generated through "blue-sky thinking," naturally.

nooka · 10/01/2009 20:53

I don't think there is anything wrong with service users. It is fairly 'does what it says on the tin'. People who use the service you are providing.

All worlds have their own language, in articular the professions. I read an interesting thesis about it once, which was that the language evolves as a way to show who is in and who is out. But mostly there are very specific meanings allocated to the word or phrase, which then becomes shorthand. I think the trouble is that this latest phase of language mostly comes from management consulting (and generally speaking from the "lean" methodology developed in manufacturing over the last 50 years or so). Then there is the Prince2 stuff as well, which comes from another school, that of project management, and that layers on top of the language developed by each of the professions (whether that is teaching, social care, or the various NHS schools). So it's a bit of an overload.

Sometimes these phrase escape from their professional setting to become part of the way that that phrase is used in ordinary language, so for me silos are yes the grain storage bins, but also a way of keeping things separate. But that might be the result of 14 years in the NHS...

moondog · 10/01/2009 20:57

I've never heard talk of silos in 14 years in NHS.Thery probably don't dare around here, a rural area where the real things still very much in everydayt use.

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moondog · 10/01/2009 20:57

Yeah, and i thought service users ok.

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moondog · 10/01/2009 20:58

I'm not having 'toolkit' though.
No bloody way.(Have you noticed how they always come in expensively produced plastic carrier?)

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llareggub · 10/01/2009 21:03

Lots of talk of silos in local government.

We use the term service users too, although there is growing support for using the word customers instead.

Now, for my guilty secret:

One of my objectives this year is to write a toolkit...and honestly, honestly, I DID NOT choose the word toolkit and I am going to lobby for a name change with the project board (more Prince 2 guff terminology.

moondog · 10/01/2009 21:05

Lmao
I would sooner attend a dogging event with Trevor Macdonals and Terry Wogan than have owt to do with a 'toolkit'.

What's this Prince 2 stuff?

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llareggub · 10/01/2009 21:05
MadamDeathstare · 10/01/2009 21:29

This reply has been deleted

Message withdrawn at poster's request.

nooka · 10/01/2009 22:09

Actually I suspect you are right, more SS than NHS, and very much used in children's services. I worked in a joint PCT/SS HQ, and managed a lot of these processes, so more exposed than most!

Prince2 is a project management methodology. Basically just a way to try and force senior management to think things through, and for project managers to do things in a sensible order. Comes from IT and buildings, and now supposed to be used for most big projects. Includes such sensible ideas as trying to identify just what you are trying to do at the beginning of the project, and figuring out who might be affected, and how you are going to let them know. Rarely implemented properly (too much paperwork), which is a pity, as I think it is worthwhile to at least try and be organised when bringing about a big change, or spending a lot of money.

moondog · 10/01/2009 22:11

Yes, in theory a lot of them are good ideas.Something always gets lost in translation though.

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