"kiskidee.. can I just weigh in here - I phoned lll 8 times and got no answer..."
Poppy, I wish I was given the opportunity to try to phone them. I see you phoned 2 of 4 help lines without finding help. That is a sad experience. For one bad experience like yours, there will be at least good one experience out there whose experience with a bf helpline is the only thing that kept them from giving up before they wanted to.
These phone lines are manned by volunteers. People who spend about 2 yrs fitting the study around their current jobs, small children, and household chores. They then try to fit in calls around that, totally unpaid.
It is not an excuse for the lack of service you found. It is the reality that these volunteers have. They volunteer because of the shit bf service the NHS provides and they still want to make a difference.
HV's and Midwives are generally CACK at supporting breastfeeding. It is an integral part of their job description to support new mothers with BFing. And why do we allow them to get away with it?
How is our tax money otherwise being spent if not to actually give these women the PAID time in order to bone up on their skills? As a teacher, if I do not perform to a certain standard, I will be sent on courses to develop my competence. The courses are paid for and I am paid when I attend them and someone has to be paid to cover my lessons. MWs and HVs don't get this luxury. It is disgusting!
The UK gov't currently spends about 80p per baby promoting breastfeeding. Formula companies spend about £20 per baby promoting formula.
See, there is no money to be made in promoting something that is free and after all, babies don't vote.