Honest reviews on octupus energy .. switching provider

[Leabee1234]

Honest reviews about octopus energy please. Just moved into a house 2 bed me and my son and energy is already with Scottish power heard terrible reviews not set direct debit up yet however they've rang me to set account up
Apparently octopus are highest rated in UK currently shall I switch to them for energy?

Mum & Dad are with them and have been very happy. They get a cheaper rate at certain times overnight so Dad sets the car to charge and the dishwasher and washing machine on timer. They’ve never had any problems so can’t comment on how good they are then.

Very happy with them - we have gas, electric, export (we have solar panels), and EV smart charging with them and it all works great using the app despite our quite complex set up.

I’m with octopus and rate them quite highly, especially in comparison to the likes of British Gas. The bills are easy to understand, the app works well and I like the challenge of saving power and getting free power at weekends too. Might only be the odd hour or two but that’s when everything will be charged or used to make the most of it

If anyone else would like a ref code, send me a message

they get my vote ! I charge my car with them for a ridiculously tiny amount of money on their cheap night rate

We're with Octopus. They're fantastic.

Another vote for Octopus. We were switched to them when Bulb disappeared.

I sold an inherited house last year. Dual fuel was supplied by British Gas and I was nearly hairless trying to get any sense out of their agents - they were so incompetent and not one person I spoke to had English as their first language.

That experience made me very thankful we were switched to Octopus.

No problems with Octopus at all.

Scottish Power on the other hand...customer service is awful, and you really need to keep a close eye on billing! Avoid at all costs.

I’m another person who recommends Octopus!

I used them a couple of years ago and their customer service was awful, I changed again quickly and have been with British Gas since.

We always had British gas till they decided our day readings were night and vice versa which made our bills very horribly low. After literally years of trying to pay the extra we got ofgen.in (2008 ) they told me I was wrong bg was right and to let it go and worry about real things ( still got the patronising letter ) so I gave up . When we moved our new property was octopus . Had no problems in 9 years even with 3 house moves . Service is excellent you can talk to a real person and emails are answered promptly . No complaints
People that bought our house had the same problem apparently 24/7 had wired the meters wrongly when the houses were built. They wernt bothered been there 9 years on cheap electricity they had 1 go at getting it fixed then decided it was BGs problem

Totally agree ,very customer responsive

I'm with Octopus and if you have an electric car you can get unbelievably cheap electric overnight. I think it's something like 3.7p pkwh instead of normal 30p pkwh. I've been with them for 6 years now and never had an issue..

Brilliant for us too.

We have an Economy 7 tariff as there is no gas here & we have some electric storage heaters. We had to get a smart meter as the original tariff switch was phased out. Due to SWEB (now National Grid’s) incompetence, we had a fuse that Octopus could not touch. The young man from Octopus realised this, was really helpful, took loads of photos and spoke to National Grid. NG fucked up the replacement and then lied about it. Octopus customer service emailed me the photos as evidence and I eventually got NG to sort it out. It took 8 months. Finally the original Octopus guy came out, fitted the meter, showed me how to work it then went to check on my dad next door.

i would recommend to anyone.

Was with them for 5 years plus, great customer service, accurate billing, really no complaints at all.

they are excellent imo. When my mum died they put her account under mine and I was easily able to keep track of it. No monthly payment required; I just paid on an ad hoc basis as nobody was living in the property. They also sent me a huge bunch of flowers and a condolence card. It was so unexpected and a lovely gesture.

Thanks everyone i have transferred to them. Ive opted for a flexible direct debit but not sure whether to changed to a fixed tariff

I have had no end of problems. They mostly related to ev though so if you don’t have an ev maybe but if you do I wouldn’t.

Don’t switch!! They’re great if everything is ok when there’s a problem they are a nightmare! My meter broke 2 years ago and they can’t/wont resolve it. I’ve had to complain to the ombudsman as I’m going round in circles tearing my hair out to get them to listen as to why I can’t provide a meter reading. Multiple engineers have been out agreed it’s broken state they can’t change it due to the location and back into the system I go!!!

They are great

Another fan here. Day to day they’ve been great but I also had a nightmare of a problem which they worked to resolve - and throughout it they were communicative and helpful.

If anyone else wants a referral code let me know!

We’ve only just moved from Scottish Power to Octopus after an horrendous experience with SP! I rue the day we left Octopus in the first place.