AIBU to ask a charity shop to refund a fake designer jumper?

[Thelongestdayever]

My teenage DD has recently got into thrift shopping. She bought a designer sports brand jumper yesterday in a charity shop, new with the tags on, she paid £40 so not cheap but still a saving on rrp.

When she was showing me we realised it’s not real. I suspected as the quality is off and on closer inspection it’s a definite fake.

DD took it back to the shop today and they refused her a refund saying that they only refund faulty items. AIBU to go back with her and ask that they do refund? The RRP would be about £60 so not unreasonable of her to presume it was real but a bit cheaper, IMO (eg it’s not like it was a Chanel bag for a tenner which I would clearly expect to be fake). £40 is a lot of money to DD and it’s not even really a good fake in hindsight.

Interesting but utterly irrelevant as it’s illegal to sell counterfeit goods.

You're a riot. You're acting like impressionable teens deserve to get scammed because they're, well, impressionable.
It is illegal to sell counterfeits in the UK. 'Sold as seen' doesn't work when the product is ILLEGAL

Counterfeit is a faulty item.

Say if they wont refund you'll be reporting to trading standards

It’s the north face but I don’t need to post the tags it is definitely fake that’s not my AIBU!

Since she's supporting a charity shop perhaps you should refund her? I don't think I would insist a charity shop refund anything I had inspected before buying.

Then the op will have to prove it's fake, not just say it's obvious.

We have 19 volunteers in our shop. Not one of us gets paid. Management work from an office but dont show face in the shop apart from monthly meetings so its down to the volunteers to decide what is real and what is not and its not always easy. However, any doubt and its not put out for sale.

We get probably 100+ items brand new with tags on every week. Elderly people get socks, slippers, cardigans, nightdresses etc for birthdays and Xmas and most of them sit in a drawer unused till the person has passed away and then they get donated.

Being a charity doesn't stop them having to follow the law, she trusted that it was genuine given the price she paid. It's not on the customer to inspect the item and determine if it is genuine. Why should the OP give her daughter the money instead of the shop that sold the counterfeit item?

I work in a charity shop and it is illegal to sell fake goods wherever they have come from. If it has slipped through checking then legally it should be refunded and then destroyed/cut so it is not saleable. It is not uncommon for fakes to be very good, but all designer brands should be double verified and if someone makes a mistake a full refund given. It is not acceptable, and also still illegal for someone to be unaware that an item is fake.

I see regularly charity shops selling fake bags as designer bags - usually locked in glass cabinets with 'Mulberry', etc. written on them. They price them like £200 or similar. I told their staff once or twice - this is a fake, you know it? And showed them crooked stitching and the wrong type of lining - and they were like 'so what, it is not like we are charging rrp of £1400'. I told them it is illegal, but never had the nerve to report them, because they are charity.

'It's still illegal for someone to be unaware that an item is fake'

What a silly comment. We have 19 volunteers in our shop, 9 of whom are over 75. They may not even know what brands are designer never mind if they are fake or not.
Perhaps i should tell them on Monday that they are all breaking the law.

What charity is it?

The question is, can you prove it’s an actual fake? I’m assuming the shop thought it was genuine rather than knew it to be a fake and just chose to pass it off as genuine.
Out of interest, how many people here would return an item to a charity shop that they bought for 50p and it turned out to be worth a fortune? We’re always seeing this kind of thing on antiques shows!

Seriously? Why should OP be £40 out of pocket? It's great to support charity shops, but at a level that is ok with your budget. There is no way I'd be accepting a fake "designer" jumper for £40. I would be going back, showing how you can tell it's fake, with the suitable screenshots from Trading Standards to show they're not allowed to sell them. The girl is ENTITLED to a refund! She is entitled to one as it is not as described. If it was sold with North Face labels and is not, in fact, North Face, the law states she should be refunded.

Actually, I would make a further donation to the charity in this situation. Split the extra profits down the middle.

Caveat emptor. It's a charity shop. If she bought something for 40 pounds and then found it was worth 400, would she go back to the shop and pay the extra? She must have liked the sweater when she bought it, and nothing about the sweater's appearance or functionality has changed. I'm team No Refund.

Something that was sold as a designer item BNWT turning out not to be a designer item IS FAULTY. Complain to Head Office if no joy at the shop. She has every right to a refund and they can sell it to someone else without misrepresentation for £2.50 instead.

They knew enough to mark it up at forty quid.

How is she out of pocket? She has a sweater she likes the appearance of. Presumably`it's every bit as wearable now as it was before she found out the branding was fake? The sweater isn't fake; it does what a sweater needs to todo.

Or was she planning to re-sell it at a mark-up?

Do you realise what you've written is completely irrelevant and just because you're team no refund doesn't mean this customer is not entitled to a refund?

The North Face 😆Not designer, but anyway... Doesn't change the fact your daughter got ripped off and sold a counterfeit. She is entitled to her money back.

She paid £40 for a North Face top in a charity shop? Become a member of Go Outdoors and pick up a brand new top in there for the same price!

I thought she had bought a designer brand!

I'd say it is a risk when shopping second hand, charity shop is buying "as is".

This... these people are volunteers and you want to rake them over the coals because £40 is a lot of money to her, (not too much if it was real)
They weren't to know, it's a charity and they work for free. Give them a break.