AIBU to ask a charity shop to refund a fake designer jumper?

[Thelongestdayever]

My teenage DD has recently got into thrift shopping. She bought a designer sports brand jumper yesterday in a charity shop, new with the tags on, she paid £40 so not cheap but still a saving on rrp.

When she was showing me we realised it’s not real. I suspected as the quality is off and on closer inspection it’s a definite fake.

DD took it back to the shop today and they refused her a refund saying that they only refund faulty items. AIBU to go back with her and ask that they do refund? The RRP would be about £60 so not unreasonable of her to presume it was real but a bit cheaper, IMO (eg it’s not like it was a Chanel bag for a tenner which I would clearly expect to be fake). £40 is a lot of money to DD and it’s not even really a good fake in hindsight.

Right. What brand did she think it was?

Agreed. It is illegal to sell fake designer goods.

They are not allowed counterfeit/ fake items. Charity shops are business and do not operate outside the law.
I used to work for a charity, selling donated items of higher value on eBay. We had many an item verified... there are whole websites dedicated to spotting fake goods.

Fakes need to be destroyed.

The law is very clear that it is not.

Makes you wonder if the other new with tag items on the rail are also fake.

So it's "fake" but has also got shop "tags" on it?

Does market stall knock off tat usually come with tags?

1. Because it was sold to her with a false description and
2. The price reflected the fake description

It’s no better than fake designer bags and perfume sold in a market or online. It’s dishonest trading.

Which charity shop? I thought there was a 14 day return policy in every shop for whatever reason

Right. I get it.

Brand new with tags means shoplifted, doesn't it? Or haven't I understood

Pretty unlikely. Why would people shoplift and then give it away to a charity shop?
Many people buy stuff and never wear it. I've got a couple of tops still with labels on in my wardrobe that I regretted buying for one reason or another.
My dd has given away stuff with tags still on. She's worse than me.

BOUGHT

They have loads of items BNWT. I presume sometimes people just don’t get round to wearing things?

Yeah. That's me that is.

Thank you for explaining.

What rot. It was priced higher because it was 'designer' and now it turns out it isnt so she should def. get her money back.

Did you? Why?

Online is 14 days as you don't inspect the item until it arrives.

There’s myriad reasons why the item still has tags on. Charity shops sell bnwt all the time!

£40 is a lot for a charity shop, they definitely sold it as the brand it’s duping

It was a crew neck sweatshirt with the brand logo on, so of course she bought it for that reason. Nothing really to do with the ‘design’.

FFS she's a teenager - go back with her OP- speak to the manager and if no success advise that you'll escalate to head office and or Trading Standards

Not always OP says it’s in an affluent area. Most likely it’s been bought for someone as a gift they asked for. But when they realised it was fake they didn’t want it. I have family who do this usually ends up in a charity shop or broken in the bin.

Yes, she most definitely should get a refund so go with her. If they are selling it for £40 then they are selling it as if it is a genuine designer product - Otherwise it would’ve just been a fiver or however much charity shops sell normal jumpers for.

I second this. I've been in charity shops and seen staff online looking up the prices of things new to help them price their stock.
Pity the label doesn't say 'Calvin Klein' or whatever designer they thought it was; if it did, you'd have a clear case for a refund.
But in any case, as people have said, it is illegal to sell fake designer goods, so you need to insist. If the shop refuses, ask for their central address/contact details for the big boss.

Some people will wear things just for one event and not take the tags off as they want to donate or sell on line. I buy a fair amount from charity shops and only buy because I like the item. When I use Vinted or eBay If I like what is being sold I am not concerned with it having the labels still attached. I have a small collection from designers I like and haven't had any trouble from either company. I think I am lucky in that I have not had anything go wrong though I tend to have the attitude things will go well for me. I hope your DD gets her situation handled fairly.

No general right to return stuff because you don't want it, if you bought in person.

(notwithstanding the fake issue..)

@Thelongestdayever

Which brand is the top appearing to be by, OP?