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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to judge passengers complaining about grounded flights on 9/11?

211 replies

doosesmarket · 08/08/2026 21:19

I’m watching an old Airline UK episode and it’s from 9/11. The way people were behaving at not being able to get on their flights blows my mind. I keep trying to think well they hadn’t processed 9/11 the way we have now, but realistically they’d all seen screens of the news and watched 2 planes smash into the towers and the towers collapse full of people.

Surely you’d have enough understanding of the need to ground flights and change security measures even then?

I know it was 25 years ago but AIBU to hope those people demanding/shouting at the staff/the entitlement that they need to get to Benidorm that day because ‘we’re not in America’ were ashamed when they seen themselves on the telly and how they acted during the most horrific terrorist attack any of us have ever lived during?

OP posts:
Nomorepants · 10/08/2026 10:05

JingsMahBucket · 09/08/2026 07:54

Jeez and FFS. Some people never miss an opportunity to be racist assholes.

@Nomorepants well done on making the decision to immediately refund travel. People must have been relieved by your kindness. How did that play out further up the chain of command? Hopefully you weren’t reprimanded for it.

It was fine. As soon as we watched the second plane fly into the tower we knew there would be an impact. Had colleagues who were stranded in New Foundland for days.

I also remember answering the phone to someone whose husband was flying that day and she was desperately contacting what ever number she could get hold off. Our systems were shut down so I wouldn’t have been able to give her the info even if I’d wanted to.

Instructions · 10/08/2026 10:11

Judging from the perfect perspective 25 years of hindsight gives you is unreasonable yeah

kingarthurt · 10/08/2026 10:28

Poppinpoppinpopcorn · 10/08/2026 09:54

No it's not. 9/11 was important to Americans which is why they all shared the news story as soon as they heard. It wasn't the same in the UK because we don't live in America. For 7/7 it was shared immediately by text etc because that story was very relevent in the UK because it affected us. Like I said America is not the centre of everything for the majority who live in other parts of the world.

I wasn’t talking about the relevance to the country, merely the scale of said atrocities. You keep arguing that only Americans knew about 9/11 straight away though, it won’t make you right.

Poppinpoppinpopcorn · 10/08/2026 10:37

kingarthurt · 10/08/2026 10:28

I wasn’t talking about the relevance to the country, merely the scale of said atrocities. You keep arguing that only Americans knew about 9/11 straight away though, it won’t make you right.

That's great, I'm not talking about the scale. I'm talking about how soon people heard in other countries and how news travelled before we had internet in our pockets. Off course news travelled faster in American because it happened in their country. The same carnt be said for other countries. I didn't receive a single text about 9/11 on the day, for 7/7 I was texting the receiving messages all day, because I live in england. Yes the scale of 9/11 might have been bigger but on the day of events no one knew that and it wasn't shared as much in the UK. You can only see that with the benefit of hindsight.

IAmKerplunk · 10/08/2026 10:39

ScotiaLass · 10/08/2026 10:02

This is the same as my recollection. With an event like that all channels in the UK would have switched to rolling news as soon as the first plane hit, so if you had access to a television you could follow along live. The delay would be for people who weren't in front of a tv or listening to a radio for whatever reason and unless someone reached out to tell them the news they may not have heard for a couple of hours. I'd be surprised if many people hadn't heard about what had happened by 6pm British Time.

It's a bit like when the shootings in Dunblane happened in 1996. I was in school that day and we started to hear rumours that something bad had happened in Scottish school at lunchtime but it was all very imprecise about what had happened and where. I sat through Chemistry after lunch where the teacher refused to say anything and told us to stop talking about it, then I had English and the teacher let us watch the news on one of the departmental televisions. That's when I learned it had been Dunblane Primary (where my little cousin was at school) and that there were multiple fatalities. That would have been about 2pm, when the shootings had started at about 9.30am.

Edited

I lived in the US when Dunblane happened. First I heard about it was seeing it on the front page of the Boston Globe. People I was living with asked me if I knew anyone affected - I was from a town in the midlands!

kingarthurt · 10/08/2026 10:44

Poppinpoppinpopcorn · 10/08/2026 10:37

That's great, I'm not talking about the scale. I'm talking about how soon people heard in other countries and how news travelled before we had internet in our pockets. Off course news travelled faster in American because it happened in their country. The same carnt be said for other countries. I didn't receive a single text about 9/11 on the day, for 7/7 I was texting the receiving messages all day, because I live in england. Yes the scale of 9/11 might have been bigger but on the day of events no one knew that and it wasn't shared as much in the UK. You can only see that with the benefit of hindsight.

People did know though.

ScotiaLass · 10/08/2026 10:46

IAmKerplunk · 10/08/2026 10:39

I lived in the US when Dunblane happened. First I heard about it was seeing it on the front page of the Boston Globe. People I was living with asked me if I knew anyone affected - I was from a town in the midlands!

Were school shootings already fairly common in the US in the 1990s? If it happened today I can see why it wouldn't be big news in the US, because it's not an uncommon event sadly. We're fairly local and it was an unprecedented event so the news about it was huge, and it is still remembered annually by many people I know.

Poppinpoppinpopcorn · 10/08/2026 10:49

kingarthurt · 10/08/2026 10:44

People did know though.

Some people knew. If you where sat in front of a TV or had a radio in you know. We didn't get instant pings to our phone. Life was different then. Lots of people didn't know untill much later on the day or the next day

IAmKerplunk · 10/08/2026 10:50

ScotiaLass · 10/08/2026 10:46

Were school shootings already fairly common in the US in the 1990s? If it happened today I can see why it wouldn't be big news in the US, because it's not an uncommon event sadly. We're fairly local and it was an unprecedented event so the news about it was huge, and it is still remembered annually by many people I know.

I think they were common in the US (will google) as I remember the family I was living with being shocked that I was shocked! No idea why it made the news out there though

IAmKerplunk · 10/08/2026 10:55

When I heard about 9/11 in the Uk I was following it online, went home for lunch and watched it on BBC and all my friends were texting each other. The nursery where my son was also knew about it.

With 7/7 I was at the hospital with my baby dd watching it on the tv. DD’s consultant said he had been receiving messages from his family in India asking if he was ok. We were in the midlands.

Redredrumdedrum · 10/08/2026 11:00

ColdAsAWitches · 08/08/2026 23:22

You've seen the footage so often that you've forgotten that that's not how it happened at the time - there was little immediate footage. It was hours before there was a shot if the first plane hitting the tower. It was the next day before there was film of the second plane. People weren't getting live updates in their phones. It was much more chaotic. People can be forgiven for not understanding the seriousness of what had occured.

There's a fascinating study in the US where they ask the same survivors of 9/11 of their memories of the day, every year. There are now huge differences between what they 'remember' now and what they initially saw. They have obviously seen the footage and now remember things they never saw, things are out of order, they saw things happen in places they had never been. It shows how fragile memories actually are as we get further from the events.

This is not true at all. Millions watched the second plane hit the tower on live TV.

Unblushingly · 10/08/2026 11:03

Poppinpoppinpopcorn · 10/08/2026 10:37

That's great, I'm not talking about the scale. I'm talking about how soon people heard in other countries and how news travelled before we had internet in our pockets. Off course news travelled faster in American because it happened in their country. The same carnt be said for other countries. I didn't receive a single text about 9/11 on the day, for 7/7 I was texting the receiving messages all day, because I live in england. Yes the scale of 9/11 might have been bigger but on the day of events no one knew that and it wasn't shared as much in the UK. You can only see that with the benefit of hindsight.

I was living in London for 7/7 and would normally have been on my way to work on the Piccadilly Line train that exploded (but my brother was visiting so I'd taken the morning off). One of my regular commuter-buddies (in the sense that we'd say hello daily as we usually got on the same train at the same station but had never had a conversation) was killed, though obviously I didn't know that till later. DH had gone in early and was at work in Covent Garden, and after his workplace shut, had to start walking home until he managed to pick up a taxi after several miles.

Everyone, despite being well aware of the deaths, was also trying to figure out how to get home without public transport. Smartphones were still rare and expensive, so no Google maps. People were going into newsagents and buying A-Zs, and women wearing impractical shoes were going into shoeshops and buying flat shoes they could walk in. That's what I remember most -- you noticed the sound of footsteps because there was so little traffic and so many people walking out of central London.

My point is that it's possible to be cognizant of a tragedy and still be concerned about how you are going to get home, whether that's getting on a plane to Chicago/Kuala Lumpur, or how to get from Charing Cross Road to Ponders End with no public transport.

Shortpoet · 10/08/2026 11:13

SummerDive · 08/08/2026 22:17

So now look at things from now and know that there was going to be no flights for 3 days (I imagine it took longer fir people to actually be able to get back home)

Would you have wanted to get back home with your family, knowing something big had just happened. Or do you think you’d have been happy to be somewhere else, far away from family. Having to pay for hotel etc… whilst not knowing how long this would all last?

Add the uncertainty, lack of communication, people already at the airport.
And the emotional impact of the event.

That was me. I was in Illinois due to fly home 2 days later. Luckily we had family there that let us stay with them for extra days.

Eventually airports opened and we were told to go but expect a long wait while they sorted out planes for everyone. Think we waited about 12 hours which wasn’t too bad considering we were told could have been a couple of days waiting at airport.

I thought I would be too scared to get on a plane, but when it came to it I just wanted to get home so much I was ok. I couldn’t sleep the entire flight though (night flight), I was so anxious. I was amazed at the majority of people who could sleep on that flight.

When we got back my boss just waived the extra days we’d been away saying it couldn’t be helped. My mum’s boss insisted she took them out of her holiday allowance.

Newbutoldfather · 10/08/2026 11:16

@ColdAsAWitches ,

‘There's a fascinating study in the US where they ask the same survivors of 9/11 of their memories of the day, every year. There are now huge differences between what they 'remember' now and what they initially saw. They have obviously seen the footage and now remember things they never saw, things are out of order, they saw things happen in places they had never been. It shows how fragile memories actually are as we get further from the events.’

As you have so admirably demonstrated by a combination of being sure and being wrong!

But, my memories of that day are crystal clear, and I don’t have a particularly good memory. But, working in the city, and two people whom I had been speaking to in the twin towers less than an hour before the first plane hit, who died, will ‘anchor’ your memory.

I think catching a flight home, though, would be a natural instinct. Anyone who flew away from home either didn’t know (which I find unlikely) or was pretty crazy.

I seem to remember that all major airports had streaming tickers of headline news and stock prices at that time, but I am less sure about that.

AgentKim · 10/08/2026 11:18

We were in Cyprus when this happened and due to fly back next day.
Our flights were delayed but not much and noone was causing a fuss.
My sister was in America in Florida and they had to stay an extra week before they could fly back. She said it was very scary.

itsgettingweird · 10/08/2026 13:28

Poppinpoppinpopcorn · 10/08/2026 08:42

But would an American? Most Americans have no clue what's happening outside the American bubble.

Good question. I’ve no idea.

I probably only really tuned in to 7/7 as I knew my dad was due to travel to London that day. I was working when the news hit and it came on the news.

9/11 same - saw it on the news and registered quickly as I worked in the tourist industry.

parkintrouble · 10/08/2026 13:32

kingarthurt · 10/08/2026 08:41

Comparing 7/7 to 9/11 is absurd.

Im not in America, I was in a small village in Scotland and I watched the second plan hit live - in quite sure the TV channels interrupted normal broadcasts and went live as soon as they could.

Not everyone watched TV /listened to the radio all the time though. I lived in a house where we rarely watched TV or radio. We got our news from newspapers so it was quite possible to not know about a big even till the next morning

DH lived in a house with the TV on all the time and I can understand that in a household like that people would have known as soon as they got home from work but it's strange to assume everyone lived (or even lives) like that

I was driving for 6 hours yesterday and listened to an audiobook the whole way. A major global news event could have happened and I wouldn't have had a clue

chirrupybird · 10/08/2026 13:39

In the US there are so many internal flights people use them almost like buses, suddenly not being able to fly or having to go through security checks was a culture shock.

kingarthurt · 10/08/2026 13:44

parkintrouble · 10/08/2026 13:32

Not everyone watched TV /listened to the radio all the time though. I lived in a house where we rarely watched TV or radio. We got our news from newspapers so it was quite possible to not know about a big even till the next morning

DH lived in a house with the TV on all the time and I can understand that in a household like that people would have known as soon as they got home from work but it's strange to assume everyone lived (or even lives) like that

I was driving for 6 hours yesterday and listened to an audiobook the whole way. A major global news event could have happened and I wouldn't have had a clue

I wasn’t assuming everyone was watching Tv.

CharlotteStreetW1 · 10/08/2026 13:49

You've seen the footage so often that you've forgotten that that's not how it happened at the time - there was little immediate footage. It was hours before there was a shot if the first plane hitting the tower. It was the next day before there was film of the second plane.

(I don't know if this has already had a response but this isn't true - in the UK anyway.)

I was off work and heard about the first plane on the radio - initially it was thought to be a small plane - an accident.

My sister rang as she'd heard about it too and we both put our TVs on and watched "together". We saw the second plane hit live, people jumping from the towers - nothing was being edited at that point - and the chaos and then the towers falling live.

It shows how fragile memories actually are as we get further from the events.

Indeed 🙂

BirdLandedonmyHead · 10/08/2026 13:53

Nowadays mumsnetters would be competing to see if they could be the first to post a threadabout it within minutes of it happening

notimagain · 10/08/2026 13:55

chirrupybird · 10/08/2026 13:39

In the US there are so many internal flights people use them almost like buses, suddenly not being able to fly or having to go through security checks was a culture shock.

There were certainly security checks going airside in the US pre 9/11, even AFAIK on domestics.

Problem was as was demonstrated it was lax as hell, so you are probably right that it came as a shock when it all got tightened up and radical measures were enforced such as people without boarding cards not being allowed airside....🤔

IAmKerplunk · 10/08/2026 14:09

I’ve just watched the Airline episode - and even just after 9/11 happened (within a day) and easyJet airport staff were suspicious of someone they still admitted they hadn’t checked their ID properly 🤦🏽‍♀️

Poppinpoppinpopcorn · 10/08/2026 16:22

kingarthurt · 10/08/2026 13:44

I wasn’t assuming everyone was watching Tv.

Back then TV and radio was the only way they would have found out, unless you got a text but that was rare with the phones we had. I didn't get a single text about 9/11. It's not like it is today

pinck · 10/08/2026 17:28

Poppinpoppinpopcorn · 10/08/2026 08:28

The rest of the world is not America. In other countries we didn't hear about it because we don't live in America. Did you hear about 7/7 in the same way? I doubt it.

What the hell kind of argument is “the rest of the world isn’t America”? Okay, great, nobody ever suggested that it was, but 9/11 is unarguably the single biggest international breaking-news events in modern history. People across Europe were watching it unfold live on television that day, not discovering it over breakfast on September 12 because apparently the Atlantic had swallowed every television signal, radio broadcast, newspaper office and internet connection. My husband is Irish and he somehow managed to learn about 9/11 while it was actually happening as did plenty of people in the UK as this very thread proves. Your personal experience of not hearing about it immediately is not evidence that an entire country didn’t know anything.

And this is genuinely hilarious coming from someone who is lecturing Americans for supposedly knowing nothing outside their own borders. I literally never said anyone outside America experienced 9/11 the same way Americans did … obviously they didn’t, but your bizarre claim that people generally didn’t even know it happened until the next day is complete and utter BS. Also, dragging 7/7 into it makes your argument worse. Of course 7/7 was especially significant to the UK but yes, Americans also heard about it the day it happened because major international news does in fact exist. You started out by accusing Americans of being insular and knowing nothing beyond their own country and then somehow ended up arguing that something outside Britain apparently wasn’t major news because you personally weren’t paying attention to it. You’ve confused “I didn’t know” with “nobody knew,” while demonstrating the exact insularity you were trying to mock Americans for. Your lack of self-awareness is honestly fucking embarrassing so maybe sit this one out, yea??