Big supermarket near me, closed off its changing rooms during COVID. Went in to buy something important that needs to fit correctly (swimming costume for a pool party booked the next day).
I asked a staff member near the clothing if the changing room was open any more, she confirmed no (I think they're now used as stock storage, you basically can't get beyond any barrier at the entrance). She advised of a 100 day refund policy and confirmed if was okay to buy a few, try them on that day, then refund (with all labels and hangers) the same day.
Bought a few costumes in different sizes (size 12, 14 and 2 different style 16s) along with my £20 ISH food shopping. Paid on a credit card and some vouchers I'd got (think something like clubcard voucher or Asda rewards, a specific £value). Total was £69.
Went back within thr hour (hurrah, 1 costume fitted) and attempted the return at customer service desk. 3 returns to process.
They were:
£9 costume on sale
£10
£20
I expect a £39 refund.
The customer service rep says it is a £39.43 refund that I'm entitled to, because I used a £1 voucher it influenced the refund value as it applies to the costume too.
I asked if the 57p will go back onto my loyalty voucher value, she said no.
What would you have done in that situation? What's a reasonable refund value?
A - be happy with £38.43
B - er, you returned £39 of goods so they need to make it right to £39 value even if it's on a gift card
C - £39.43 refund due back.
I won't drip feed, I'll share here that the customer service desk lady insisted on A. I insisted on B and asked to speak to a manager. Management was called who tried to give me a £38.43 credit card refund then give me a £1 gift card (which I explained was too much).
Aibu?