10 missed calls from private health company

[londontoibiza]

I booked a private MRI scan a week ago. I have gone through the screening questionnaire on the phone when I booked the scan. All good.

In the past week I have had 10 missed calls from them - at first it was “calling regarding my referral”, now they’re “calling to confirm I’ll be attending”.

As a rule I don’t answer my phone to an unknown number unless I’m expecting a call. If they leave a voicemail, I’ll call back when I’ve verified their number.

AIBU to think 10 calls in 7 days is excessive? I’ve paid, I’m suitable for the scan and I will be attending tomorrow. Surely they don’t need to be in constant contact with me?

Yet you don't answer your phone to unknown numbers !

OP you obviously think you're right so what was even the point of this post?

Why should I? To be scammed? If it’s important they’ll leave a message and I can phone back at my convenience.

They did leave messages that you are complaining about ! As i said yabu

Maybe they have someone on a waiting list and need to confirm that nothing has changed . It's not just about the money it's also a time issue .
Just answer the phone .

There are no waiting lists. You can literally book a scan for 7pm tonight, if you so wish.

If I'm clear on what you're saying, you think that because you paid for the scan you're entitled to be rude and evasive. Yes, of course that's unreasonable.

I’m not being rude to them. I’m just not answering the phone

could they be calling to clarify things? ie wanting to check if you are on any medications, confirm you dont have any metal implants, asking you to wear lose fitting clothes? id be worried them calling so often was to reschedule or something important

No, I’ve been through all of that with them already.

YABU

They would only have called once if you answered. The only reason there are 10, is because you have, rather rudely, ignored every single call. This is their procedure, get over it.

You can't know that they don't have one more question that they didn't ask, but that a more expert medical person came up with on reading your notes. I get that its irritating you that they keep calling, and maybe that's because you don't want to be thinking about this scan, because it's not a fun part of life when you have to have scan because something may be wrong - but honestly, answer the phone....they may cancel you're appointment if you don't.

Purposely ignoring the calls of someone who has attempted to contact you multiple times IS rude. 🤦🏻‍♀️

That doesn’t mean some people won’t try it on with a chargeback and it costs the company time and money to fight it.

Also, believe it or not, private healthcare HCPs do actually want to provide a service. Their reason for leaving the NHS (and the pension scheme) is rarely financial, it’s so that they can do the job they trained to do, to a good standard.

If you aren’t going to use the slot, they can offer it to someone else.

As everyone else has said, just answer your phone.

Yes it’s a lot of calls. But I don’t really understand your antagonistic attitude towards just confirming that you’re attending.
I bet part of the reason they ring is that people forget, and then call up cross that no one called to remind them. I appreciate you wouldn’t do that, but I get people do.

I just refuse to be treated like a child who won’t hold their commitments.

But thats not all that happens. You would have wasted peoples time,taken a slot someone else could have had etc.

Just answer the phone ffs

Sometimes you just have to play the game! This is their process and one that they have decided to adopt possibly because of the people who don't show/dont wear the appropriate clothing/dont have someone with them to drive them home/etc.

They are not making any assumptions about your reliability. Actually, they may be now that you don't answer your phone!

You're making the mistake of thinking this is about you.

Can you not see a connection between the number of missed calls and your refusal to answer the calls? Frankly you are being ridiculous saying that you don't like being accused of being someone who won't turn up. It's not about you, it's about them and how much hassle they get from people messing them around and disputes about payments etc. They have their protocols in place to minimise disputes and you are exactly the kind of person who gives the impression that you might not turn up and so will be triggering extra efforts to make contact with you. What is so difficult about complying with their procedures?

Oh yes, I can hear you stamping your little feet from here.

But you could answer the phone, say yes I’m attending and that would be the end of it.
You must know plenty of people don’t turn up. You’re being ridiculous. If someone calls someone 10 times for an appt and they don’t answer you’re going to start thinking they aren’t coming

You sound really hard work, OP. Courtesy costs nothing.

But if you just replied to/answered the first call, the other 9 calls wouldn’t have happened? In essence you are complaining that they are trying to deal with your rudeness and inefficiency? The problem here is you?

And yes they get to keep your money whether you attend or not, but there could be a person with a clinically pressing (life threatening/limiting) need to be seen - just because you are paying doesn’t mean you can shit all over their need to ensure all their patients are given the best and fastest access to medical care. I repeat: the problem here is you. Just call them back to confirm.

OP, you are clearly not listening to anyone who is trying to tell you that you're being unreasonable. You are coming back with (unjustified) rationales and excuses.

They are not treating you like a child; they are confirming your attendance. You are ACTING childish by going out of your way to ignore the calls and then come on here trying to validate the unreasonable attitude towards the calls.