To find people who refuse to embrace technology irritating?

[Sophiehoney]

I don't mean people who genuinely struggle

I am irritated with people who absolutely refuse to even try.
I am sure a lot of the time they do it on purpose. They use the whole "I don't do technology" thing as a personality trait, to be quirky and "not like all you young people" when simply being a bit older is not a reason in itself, as Mumsnet proves!!

People at my work are moaning like hell because the system of filling in patients notes at the end of the shift in a book with a pen has been replaced by handheld devices (basically phones) that are more secure and can be completed on the go. They are so simple but some people are refusing to learn so others are filling their notes in for them.

A lady at the doctor's today point blank refused to even try to sign herself in on the machine. It was literally just a case of pressing a button and then filling in a form with her name and DOB using a keyboard. She declared proudly "I'm not doing this, I don't do technology, I don't even have a mobile phone!" And made he poor stressed receptionist with a line of people waiting come out and do it for her.

My mum will pop round a million times a week with "something she needs me to on her iPad" and it's usually just something trivial like reading an email and sending a one line reply that I know she is capable of. I've stated getting my 13 year old to do and she pays him £1 every time so every cloud 🤷

But these people do irritate me when they expect others to pick up their slack by refusing to try.

AIBU?

The worst tech to use at the moment is electric car charging. The amount of time I’ve spent in car parks with my partner while he desperately tries to get the bastard machines to work - and he’s a programmer.

If most people end up using electric cars we really need better and less mystifying systems.

I like parking apps though as I rarely have the right coins. I remember once trying to park in a cash only national trust car park with my toddler. I had to drive to another car park (also cash only!) then walk ten minutes to the local shop to get cash back, then walk ten minutes back again with a grumpy toddler. All just to park.

@Catsandcwtchesyes re electric cars. I had my worst experience this weekend. I pulled in to charge and looked for the app information. On my play store the same logo had a slightly different name and took ages to load and turns out to be a different app altogether. The app name and logo as displayed couldn't be found. I eventually rang a helpline. The company had changed name, logo and colour scheme. Totally unrelated to the information displayed. They didn't even bother to put a bloody information sticker on the unit. I was just glad the helpline worked, I was in a completely unfamiliar town alone.

We are all different. I am probably middle of the road, my 86yr old mother still goes to ipad classes and when I accompany her I can see her getting upset when she can't follow things or understand them. She was good in her 70's but the rapid changes are what get her. I love ChatGPT as it's simple and uncluttered and really bloody useful. My Ddad retired just about the time a home computer became a staple, but he just wasn't interested in learning. As a retired engineer he was more than capable, but my philosophy was that he called it a day, when he no longer had a secretary and a filing cabinet!

So? If they are happy enough to do that then how does it affect you? I won't use self scan myself, I don't care how long it has been around. The prices are astronomical these days and I don't see why I should do the work as well as pay for the goods. Where I live the checkout staff pack the groceries, but even if they didn't I would still go through the checkouts - and many, many, other people seem happy to do the same. I actually prefer to talk to a person rather than have a machine barking at me. Too many people already seem unable to interact with other humans, it's only going to get worse.

My MIL is firmly in the ‘I don’t do technology camp’ she doesn’t even use internet / phone banking.

As PP highlight though I also despise using the touch screen at our Drs surgery 🤢 especially since they removed the hand gel they had next to it!!

YABU. A lot of technology now is a pain in the arse that means more work for the end user. A simple transaction or task turns into downloading apps, creating passwords, creating new passwords when the one you pick is deemed unsuitable by a bot, proving you are human, to a bot, scrolling through t&C's to prove that yes you consent to giving over your first born if you accidentally tick the wrong box, 2fa, signing into your bank every time you spend £2. And at the end of it your data gets hacked, your bank account gets raided and nothing is really secure anyway. Plus most of the internet is now full of shit .

That lady in surgery, it takes more of her time fucking around with the screen than it does telling the receptionist her name. Why should she do that? She's not getting a wage. None of us are, for operating these endless fucking apps and processes.

I understand the feeling, I have a few patrons at work who loudly say they can't do computers because they are too old.

However, I think it's really more complex. Typing with zero typing skills is in fact very slow and difficult. And requires someone to help at first, until you have had to help someone you don't realise how much you do automatically. And many older people are dealing with poor vision, arthritis, and other limitations. Some can't read well.

Many people are tired out by the constant changes. I see many people now who are not elderly at all becoming frustrated with things like 2 factor authentication. It's even worse when you don't realise the problem is the software being fucking aeful, not you yourself.

I also still remember when cell phones were first bec ok ming widespread and so e people complained that they didn't want to be expected to carry them. The early adopters types all mocked that and said of course no one would ever have to carry one if they didn't want to. What a bunch of dilly Luddites to we orry about that.

Well, here we are.

But Luddite literally is just the appropriate word to use for a person who is reluctant to use new technology.
I hear people use it both as a complaint: "Oh, John's such a Luddite, I have to do all the online banking for him" as well as a personal descriptor: "I'm a bit of a Luddite - I hate having to use apps for everything, and much prefer physical cards."
It's not a fancy, pretentious term.

On the general topic, I'm savvy with most tech as a Millennial who has kept up with advances in recent years, but as in my example, I hate things that try to require apps for everything.

My phone is laggy as fuck with many apps and I don't always have mobile data, so I much prefer to use my bank card or physical shop club cards, as it's so much faster. I don't think things should require digital, online access to use if they mean a person must have their own device and internet connection.

Ageed.

I'm mid 70s and am fine with most technology but I can't quite bring myself to add my bank card to my wallet. So I do everything else and then have to dig around for my physical card to complete the purchase. In the back of my mind I still hear my mother saying 'Don't trust computers, one day the Chinese will flip a switch and totally control us!' Perhaps, as we've got older, we've just decided where our tech boundaries are.

I am on the fence about this.
An awful number of adults are illiterate. I have had people tell me they cannot check their details because they cannot read. There are also a lot of people who just can’t be bothered. They expect someone else to do the work for them.

I dislike the automated everything. I make a point to not use self checkout tills at the shops, for example, and I'm sure there are other 'tech' things I personally boycott. If that bothers you, I understand but I'm still not doing it. So, you're not unreasonable, because you're entitled to your opinion and preferences, but it doesn't change everyone else being entitled to theirs.

I agree about professional technophobes. Unreasonable in 2026 to “not do” technology. You can’t simply refuse to do something which the entire system relies on and expect the world to accommodate your ineptitude.

But I do find it absolutely maddening that apps are now required for every transaction whether it’s online banking or buying a KitKat. Perfectly reasonable if it’s something you need to do on a daily or weekly basis but I don’t want to or have time to download a new app, register, set up a password and enter my bank details for a service or product I am only to buy or use once.

Hard-to-use tech is nothing new: I remember an article in New Scientist in the mid 90s about this, before internet at home was a thing. It listed video recorders and photocopiers as two of the hardest machines to operate, both being covered in tiny buttons you almost never use. My grandmother once despaired because if you pressed “play” more than once, it went into a mode of automatically stopping playing after half an hour.

It also pointed out inconsistencies between machines: ticket machines for national rail wanted the destination first, then the ticket type; on machines for London Underground, it was the other way round. Woe betide you if you got this wrong: you were punished with an error message, and made to wait for the machine to reset, with a queue behind you.

Also having to use a remote control while looking at intricate text on the TV screen: not easy for those with bad eyesight, if they have to change from one to the other.

Modern machines also have lots of silent built-in delays. With my TV, you switch it on, and it’s fifteen whole seconds before you can actually use it, once it has faffed around displaying the logo (as if we care about that!). Yes, it’s probably to hide a complicated internal start-up routine. Even the old CRT televisions were quicker. I’ve had to train my parents not to press buttons more than once; often you press something, and nothing happens apart from a teeny hourglass appearing, so they think it hasn’t worked; and they press again. They get channel 222 instead of 2. With old TVs, there was a big clunk when you changed channel: you knew for certain it had happened. My dad used to despair about what he called “the breasts”: if you pressed a certain button accidentally, ^^ would appear on the screen, meaning it wanted a double digit channel, and the only way to clear this was to switch the set off and on again (Bill Gates’s answer to everything).

Does she use cars?

I worked with someone like this. She wouldn’t even own a smart phone. I have no idea how she’s coping now 😄 It was as if she was morally superior to the rest of us (she was also a raging narcissist so I guess that fitted).

I don’t really care if they want to make their lives more difficult. I do care if they expect, or want me to do things for them. I’ve started refusing.

I embrace anything that makes my life easier from robot hoovers to supermarket deliveries and every app in between.

DH and I both have mobile phones, running on O2 basically. On street parking charges were introduced in our town a couple of years ago. We cannot get 02 reception on one of the main streets in town. DH complained to our district councillor about it. The district councillor went and tried it out on his own phone. He admitted he couldn’t get reception on 02 either. That’s why we don’t like parking apps.

As for screens, my mother is in her 80s. She doesn’t have a smart phone; and she has macular degeneration. She cannot see screens such as those at self service checkouts in shops, or at the doctors.

Tech can be frustrating when it’s forced on you in difficult situations. An elderly relative fell recently, broke his hip. It was outside and very dark. I phoned an ambulance and they said they’d be there as soon as poss. While waiting for them someone else phoned to do an assessment. They sent me a link to click on which then opened a camera, I couldn’t see a frigging thing and nor could they really. Almost accidentally cut them off while trying to open the link. Relative doesn’t do tech and was trying to speak to them on my phone as best he could while lying in agony. I do get why people get to the end of their tether

I had to change a headlight bulb on my Vauxhall Astra yesterday. What is it Mumsnet the books say? “It is illegal to drive with a bulb not working, and you should carry a set of spare bulbs in your car, so you can carry out a quick roadside repair”. Indeed, in some countries, it’s compulsory to carry spare bulbs.

This “quick roadside repair” involved turning the steering all the way to the right, reaching up through the wheel arch, getting my hands dirty, reaching inside to undo a fiddly clip which you can’t see because your hand is in the way, inserting the new bulb without touching the glass, and putting it all back together, totally blindly. Imagine doing this at the side of the motorway, at night, in pouring rain.

”Quick roadside repair” my arse. And I gather that some cars are even worse: you have to take the whole front grille off to get to the bulbs. These things are not designed with the user in mind.

@Flamingojunenope she doesn’t , used to but can’t now due to her health.

Why not just pop into the loos to wash your hands, or take sanitiser with you?

I see it on here all the time with posters saying they don't know how to post a link or a photo etc. If you can navigate around a forum like this, I'm pretty sure you can copy and paste a link

I’m the same. I hate using the filthy germ ridden screen and avoid it if I can. Im
also not thrilled that it displays my details
in large letters for people behind to read. When I speak to the receptionist I do it in a lowered voice to protect my privacy.